Wes Overton | Page 2

Wes Overton was super in getting us back on the road as our 2016 T&C started acting up. Great dealership with great and helpful employees. A big thanks to Trevor Turner for getting us to a great place to s our 2016 T&C started acting up. Great dealership with great and helpful employees. A big thanks to Trevor Turner for getting us to a great place to spend the night as the mechanics got our van back up and going. Again, a Big Thanks to Crown’s More

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The service department here is amazing and I would highly recommend them! Dusty was my main guy, but everyone there is just friendly and willing to help. This place only allowed me to give 5 stars but if I c recommend them! Dusty was my main guy, but everyone there is just friendly and willing to help. This place only allowed me to give 5 stars but if I could give some more I definitely would! More

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Excellent service! Brittany Schultz treated us like family and kept us informed throughout the process of getting our vehicle repaired. Wes Overton was also very helpful and very friendly making us fee family and kept us informed throughout the process of getting our vehicle repaired. Wes Overton was also very helpful and very friendly making us feel like we had a team working fir us. More

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I recently visited Crown for a service. Being a customer since 2011, I had a below average experience. Wes Overton went over and beyond to address and fix the issue. He reached out over the phone. He was v since 2011, I had a below average experience. Wes Overton went over and beyond to address and fix the issue. He reached out over the phone. He was very professional. STerry More

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There was caring and understanding. I didn’t realize how much people still care until I met this person much people still care until I met this person More

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Simple, efficient, fair. This is my second purchase from Crown CDJR. The staff is top notch! It truly was that easy to purchase from them. Crown CDJR. The staff is top notch! It truly was that easy to purchase from them. More

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My 2019 Promaster has been serviced several times by the Crown team. Charly Gentry has been a fantastic customer support rep along with the overall staff led by Wes Overton. Specifically, my Promaster is a Crown team. Charly Gentry has been a fantastic customer support rep along with the overall staff led by Wes Overton. Specifically, my Promaster is a converted RV — it is a Winnebago Travato, which has a number of modifications and is very heavy. The Crown Team has the right set up for handling specialty vehicles like mine and listens carefully to the unique needs that come with an RV. I travel almost an hour to get to Crown (wish they were closer) but I would not consider going anywhere else — the quality of their service means everything to me. More

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The sales team and finance department worked hard to secure me a good deal on a very nice new truck. Shelby Newt did a wonderful job with helping me and treated me great! Thank you! A few days later I secure me a good deal on a very nice new truck. Shelby Newt did a wonderful job with helping me and treated me great! Thank you! A few days later I met with Brittany Schultz of the service department. She went above a d beyond to get my flat tire repaired. Thank you. Brittany! More

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Dusty Anglund was most helpful, it seems as if their service department has made a 180 turn. This is from past experiences I have had there. I will diffidently return! service department has made a 180 turn. This is from past experiences I have had there. I will diffidently return! More

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So finally have time to write a review of probably the worst service experience I’ve had in 20 yrs of owning Dodge vehicles.Went to this dealer for a whistle noice in my 2017 ram eco diesel which had the worst service experience I’ve had in 20 yrs of owning Dodge vehicles.Went to this dealer for a whistle noice in my 2017 ram eco diesel which had the motor replaced under warranty 5000 miles prior due to a internal failure ,We had contacted FCA about bringing it in and had a rental authorization which Wes would not honor because he said vehicle needed to be diagnosed first which was a crock,So no rental then the service advisor called and said the isolated the noise to the rear end which the noise was under the cab on passenger side of truck ,we said ok then they called and said the noise was due to an aftermarket air box which was in the vehicle when purchased from Dodge Certified vehicle Wes said the tech put a factory air box in it and the noise went away I said no way because I knew where the noise was coming from but who am I to tell them the issue I said if I come there and the noise is gone I will buy the factory box Wes back paddles got mad and said he didn’t want to work on it any longer because I wouldn’t tell him the issue LOL cry baby so took the vehicle but not before he tried to charge us for labor not happing SO took it down the road 2hrs latter it was fixed with a new exhaust gasket .Called Chrysler told them the whole story about how horrible Wes and the dealership was fully reimbursed me and I’m good fixed truck AVOID THIS DEALER AND WES THEY ARE HORRIBLE More

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