On 8/28/2014 3:10:12 AM AllyinCali wrote:
***IF I could give Mel Rapton ZERO stars I would***
Recently I decided to purchase a new Honda. As a birthday gift, my father generously offered to buy the vehicle for me. We decided to purchase the vehicle at Mel Rapton Honda where I've purchased a car before and my family has purchased many Hondas over the years. Since my father currently lives out of state, he negotiated a deal for my Honda with the Internet Manager, Chris R.. They confirmed the price via email and he told Chris he would send me a personal check made out to Mel Rapton Honda and I would bring that in at the time of pick up. (This was a week and a half before pickup.) When I arrived to pick the vehicle up, I was advised by Junior R. that they would not take the check, even after I showed them Chris R.'s email. The manager I dealt with, Roger, was extremely rude and his behavior exacerbated an already upsetting situation.
Mel Rapton Honda not only reneged on their word (which was in writing in an email) but they were discourteous, defensive and made what should have been a quick and easy pick up of the car an absolute nightmare. Never once did they take responsibility for THEIR error or try and right the situation. I sent a letter the next day to the dealership's VP of Operations (Curtis Rapton) and General Manager (Katina Rapton) and have heard nothing back. The fact that they don't back up their written agreements is deceptive and quite fraudulent in my opinion. Their tagline of "We Really Want your Business," is ridiculous. What they want is your MONEY. Don't expect any kind of good customer service at Mel Rapton Honda and definitely don't expect them to keep their word on anything, even if it's in writing. They obviously negotiate in bad faith.
Great ServiceOn 8/28/2014 2:33:25 AM Muzikamind wrote:
Galpin Honda - Mission Hills, CA
Joe Mitchell and Fernando are great! Really hooked me up! Great customer service and I will definitely be back when it's time to get another car!