Junior Morales made leasing a car a breeze! - Erica Allen
Junior has gone above and beyond with excellent customer service. When I got into a car accident and needed a new lease, Junior handled all the paperwork over the phone and even drove the car all the way from Mission Hills to my house late in the evening. He has always been available over the phone and calls to check in periodically. He is always so kind and friendly and never makes anything seem like a bother. I would recommend him to anyone looking to buy or lease!
My experience with Jenn Guzman was outstanding! - nicolemfg
This dealership was top notch! Jenn went above and beyond to make sure I was comfortable with my decision. She gave me suggestions and her advice, but was in no way pushy what-so-ever. She was informative, helpful and non aggressive. After I decided on a Honda Accord Sport, the process was absolutely painless. So quick and professional. I would recommend Jenn Guzman to anyone who is looking for a new or used vehicle. If I could give her more than 5 stars, I would :) Thanks again Jenn!
Happy with our purchase - Love my Honda Pilot
Fast and friendly service. Sebastian took care of us. Very helpful and answered all our questions. Shawn, the finance guy, was efficient and friendly. Would definitely recommend Norm Reeves Honda dealership in Irvine to friends and family.
Top Reviewed Specialists At This Dealership
Very Happy - Tanya101
Service Advisor was very helpful and explained the work that was needed in a way that was easy to understand. Since our vehicle has almost 340,000 miles on it, we have to pick and choose what makes sense to work on. Bill was very helpful in this regard. All in all, a very pleasant experience. We'll be back!
What a great experience - rkisanak
I had a wonderful experience at the dealership, the sales I was with, she has every answers to the questions I ask, and helped me in every way.
Great job again - Jordan Fitch
This is my second time buying here and dealt with Mike and Lorenzo again who are phenomenal. Kevin was my salesman and he was a pleasure to work with
Helpful and Honest - DearestCaitsie
Carlos and Vince made me feel very comfortable and right at home. They helped me get the best deal possible and I drove away with exactly what I wanted. Nothing was forced on me and I feel that I made a very solid decision buying from Diamond Honda!
Very helpful and professional - Ang71
This is my third vehicle I purchase with Honda. My son has also purchase his very first car with Honda as well. Everyone is very professional and humble. I highly recommend this dealership... Gabe Torres, Patrick Lucas, Valentin, Justin, Hugo and George Ventura and others whom are very professional, humble and advocate 100% for their customers... I give them all a 10 and this dealership as well, thank you...
service center experience - pepper
I'm an older woman and one of the things I dread is being treated with intimidation as being older makes you vunerable. I never felt that way at your service center. That is one thing to remember. Many older women drive and have a car so they need service on their autos. Alway treat them with respect.
New car - Civic
Ozzie is a good sales person.great service overall and am happy with my experience on the new car so am glad to recomend this dealer to any body ask for ne car.
Service - intrepidor
During a recent service visit, my problems and concerns were handled in a timely, and accurate fashion. I was treated with respect, and would recommend Simi Valley Honda.
Great Service! - Selena
David Do and Mark Dulan are very kind and helpful. They gave me a great service when I came to looking for a new car. They helped me finding the car I wanted, went through the process of controlling the car and explained everything clearly and well. I highly recommend them.
Excellent - Waelimeel
Mr. Stuart Lipschitz is a professional salesperson and did an excellent job helping me to get my Honda Accord EXL 2017. He works perfectly about the deal what I want to get. Explained all the details about the car. Highly recommended this person. Great job!!!
Tim Joyce is Super Awesome - Dejan Mobile
Tim Joyce has been servicing our cars for many years. His professionalism is 2nd to none. I always book with Tim Joyce and will continue to do so.
Thank You Tim.
Amazing experience - Brittni
Rene is super knowledgeable and delivers amazing customer service in the most professional manner. Working with Rene makes servicing my car a much more pleasurable experience!
Excellent Service!! - John
I must say, this dealership has been by far the best I've been in. Everyone here is very nice. I came in just to look at cars of course, possibly a commute car for work. Wasn't planning on making a purchase at the moment but I was SOLD. Ive been in the market for quite sometime but i also was not in a rush because I still had my old 1999 Honda Civic which by the way still runs great. The sales lady who helped me made this car buying experince easy. She is very friendly and i felt no pressure at all. I was greeted with a smile by Janice/Janne (Sales Rep). She walked through the lot and showed me what they had. Gave me enough info and showed me the latest civic they had. I did a test drive and loved it. Very impressive!! I'll be back here in a few months for my sons car and I'm definitely going back to Janne. If any of you are in the market GO see Janne. Trust my words, you will not be disappointed. A++
Sales & Leasing Consultant
Quick Deal - franky123
I am pleased with the negotiation with Aric Fu with the pricing for the Honda Civic Turbo. It was a quick negotiation we both agree and did not waste each other time.
excellent service! - galya
The service Advisor Graig Griggs provided an EXCELLENT customer service and professional customer care. He was professional, he had high level of technical knowledge. The mechanic AJ Vipond did an excellent job in servicing the automobile.
Exelent service - jjmele
Yahira is an excellent sales person she is very professional and give exelent information about what I was looking for and like a person she is very nice thanks yahira
Misunderstanding Resolved - ultrarunner
I got an internet price via email for a CR-V and after a test drive decided to buy. Unfortunately, the price I was quoted assumed financing through Honda and I was planning to pay with a check. The price was going to be higher if I paid by check. This unexpected change surprised me and I left without buying the car. Later that evening, I got a call from the sales manager who apologized for the misunderstanding and offered to let me buy the car at the original price. I took him up on this generous offer because it was still the best price I’d found. I had a great buying experience at South Bay Honda the next day and love my new CR-V.
One of the Best Car Buying Experiences - A.H.
Gave us the car we wanted at the price we wanted. I'll say that again, at the price we wanted!We are treated like valued customers even after signing the dotted line, unlike other dealerships. Linn Gardener and Tareq from sales were very straight forward, flexible, and not pushy at all. Anthony from finance did a great job explaining all parts of our finance contract and even gave us a great price on an awesome extended warranty. Gabe from service reviewed the carfax report on the car we bought just for my piece of mind.
We will definitely do business with them again!
My experience was OK. - juan diaz
I was help by Brice I explain to him everything the way I wanted to do the purchase and he was very helpful, I thought everything was ready to go when he introduce me to the sales manager Robert Welch. It was like I never told to Brice. I had to negotiate all over again( what a waste of time.) EXTREMELY pushy trying to sell packages when I had already mention no add on. I also had to refuse several times from Rafael the finance person the same sale pinch about adding on packages.
Overall very satisfied with Brice Vazac..
Excellent Repair and Maintenance - petaluma jim
I'm a service customer. I live in Petaluma. I drive 25 miles to Kastner Honda so that my service writer, Danise Collins, can arrange for service on my 2006 Pilot. My car has over 300,000 miles on it. It usually only needs routine maintenance. On a couple of occasions, it has needed repairs, due to mistreatment of the car.
Danise and the mechanics that do the work that she orders do their work quickly, neatly and accurately. They get it right the first time, every time. Danise is courteous, efficient and very reliable.
She goes out of her way to make the service convenient.
Thank you Danise.
Thank you Kastner Honda Service Department.
Jim Jones, Petaluma
Truck was overheating while on vacation. - Ken
Aaron and his staff were able to quickly diagnose and repair my car, allowing me to proceed with my trip into the John Muir Wilderness on schedule for only the cost of a radiator cap.
Service - zorka1946
I am please from the service provided from Honda Poway. The job was provided in timely matter, thoroughly and presicely. The service representative was polite and helpful. This is my second time visiting the service department, first for routine Maintance service and the second for recall on airbag.
A straight, honest, fair, car purchase experience. - grmccray
We recently purchased a 2015 Honda CRV AWD EXL from Thurston.
We had an all cash offer agreed to prior to purchase and expressed our desire to have the actual sale and pickup process as streamlined and straight forward as possible with no unnecessary credit application requirement.
Tracey Thurston himself set up a very good experience and introduced us to John Daniels who took us through the necessary paperwork as painlessly as possible and with no surprises.
Then Juan Sandoval went through every aspect of how the CRV worked and all it's features and set up the initial electronic preferences to our liking (he did an extremely thorough job and displayed an intimate understanding of the vehicle we were purchasing).
Overall, the experience was a breath of fresh air after a number of false starts and failed promises at other Honda dealerships.
Thank You Thurston Honda, we love our new CRV and appreciate the honest and fair transaction that you have provided us.
Awesome service - Paige1
I went into this dealership just to look at the cars and ended up getting one. Jake was very nice and took his time to help me
Norm Reeves Honda Superstore Irvine
Internet Sales Manager
Norm Reeves Honda Superstore Cerritos