This dealership is shady beyond belief! - steve_h_miller
This dealership is shady beyond belief! I came in wanting a Santa Cruz. I wanted the Limited trim level. They didn't have any on the lot in the color I wanted. They never mentioned they had some at their dealership in Stuart (I never knew about the dealership in Stuart. I would have gone there!) While negotiating trade-in price of my car, they refused to give me my keys back when I wanted to walk. We weren't close on price and they held me hostage. They kept coming back to with different trade-in values and doing the shady routine of playing with the numbers to make it look like I was getting a good deal. I knew better, and kept asking for my keys and they refused to let me leave. We spent the better part of 1 1/2 hours on the trade-in and trying to walk! After talking to the manager, came to agreement on price of trade-in on my car. They then added a stipulation I could only choose from what was on the lot in Fort Pierce. I picked out an XRT, since a Limited was not on the lot in my color (they really could have gotten one from the Stuart location!) I asked when the XRT was delivered to the lot, they said "last week".
As I was driving back home to New York a week later, I found the steering wheel and whole car to shake when I stepped on brakes at speed. I took it to dealership in New York and they said brake rotors are warped and need to be cut. So, I convinced Hyundai corporate to replace the rotors instead of cut them. While I was there, I asked the NY dealer and they looked it up in the system, the car was delivered to Wallace Hyundai Ft. Pierce in June 2023!!! That's not "last week" when I bought the car in March 2024! I was lied to! Now, I'm 1 month into ownership and I'm finding shards of broken glass all embedded in the carpet, under the seats, in the seat folds and cup holder. I never noticed that when I picked it up on delivery day. They didn't disclose the glass was shattered and replaced.
This is a shady dealership! STAY FAR AWAY! AVOID WALLACE HYUNDAI of Ft. Pierce AT ALL COST!!!!!
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