Excellent Car Buying Experiience - Charles G
My experience at Criswell Honda was the best car buying experience I have ever encountered. Victor Castro, the salesperson, was very knowledgeable about the car I was interested in and provided excellent and prompt customer service. He answered all of my questions via email before I even entered the showroom and quoted me an excellent price on a new 2016 Honda Fit LX and was true to his word. I was able to go into the showroom, test drive two Honda Fits and drive out with a brand new car all in one afternoon. I went to two other dealerships earlier in the day that said that they had the 2016 Honda Fit LX in stock but when I arrived at those showrooms the car was either not available, or the one available already had significant mileage on it as it had been returned for repairs by the original buyer..
Helpful dealer - sid
Thank you John Williams for all your time and effort in getting the car for our grandson. Even with the insurance problem and phone calls you were always ready to go that extra mile. John sold us our first CRV and it was great to see him back at Honda. Could not have had a more courteous staff. Great Job John. Thank You.
New Wheels purchased and I felt fantastic! - suraj
I had a wonderful experience while buying my first new car ever! I felt that everybody who I dealt with during the buying process especially Waleed and the finance person were very genuine and the level of information that I got from them was just perfect. Had the communication not been to this level, I would not have gone home with a new wheels. I would recommend this place to anyone.
Alex was the best salesman I've ever dealt with. - I. Newton
Alex Asare is a very good salesman, I would strongly recommend him to anyone. He was very helpful and will work with you to get the car you want without hasseling you.
Excellent, personable service inSouthern Maryland and beyond - LauraGO
Greatly appreciated the personal service and attention provided by Hadim Beardon and his management in helping us derive the best deal for our next car. We buy our cars to last, and our 19 year old Suburban had finally bitten the dust after basically moving us and our three kids through a generation of vacations, college dorms and interstate weddings. We needed a car that would take care of our future travel plans as seniors and allow us to both drive regardless of age and arthritis - the Honda Odessy seemed perfect and I appreciate the lengths this dealership went to to get our business and help us make sure our car would function for us as long as possible.
Absolutely accommodating - WW
Simply great services and a wonderfully trained salesman James Jones, see him for your purchasing needs. He in well trained and informed in auto sales and understands your preferences.
Best Car Buying Experience - Derrick Showacre - JenniferN
I had a wonderful experience with Derrick Showacre! He was professional and easy to work with. This was my best car buying experience and it has everything to do with Derrick. I highly recommend him as a salesperson. He was very thorough and I feel valued as his customer.
Highest Professional Standards - ECO-NOW
I had the good fortune to work with Aaron Ringgold on the purchase of a late-model Toyota Avalon. Aaron was courteous, considerate, and down to earth. I appreciated his laid back attitude and sincerity. He even followed up with a check-in call several days after the transaction to see how I felt about the car and if it was performing to up my expectations. (It certainly is, so far.). Even though he was personally unable to be on site (due to my re-scheduling need), he arranged for Elijah Wingate to walk us through the process and handle the paperwork as his representative. I would recommend both of these gentlemen to anyone who is in the market for a well-vetted, used car or truck. The Mile One inventory is huge and interesting. The crew here is pleasant, down to earth, and very approachable. In short, there is good chemistry at this franchise and I give my sincere Thanks to all who were involved in making my Toyota Avalon transaction a pleasant success.
Excellent - Woot522
He's a very nice person, very helpful and did a great job ! Definitely would recommend him to friends and family. Thank you Scott Cheuvront !
I recommend - Gene561
I recommend the dealer called Paul won . He is very kind and nice. Also, he did his best to provide the best service to me.
All I can say is Fantastic! - Dora123
Not only did I enjoy the service that I received from Hani Aynad, but he also made me and my husband feel welcome and answered all of our questions and concerns. Your Business Mgr and Mandy Holmes were also a pleasure to work with. If it were not for Mandy, I would not have come into to make the purchase at all. So a big thanks to Hani Aynad and Mandy Holmes!
Another reason to choose Shockley - StefCFI
Purchased a 2016 CRX EX L in May. Great experience. (See previous review.)
Well, this is another testimony as to why I'm glad I chose Shockley.
Saturday afternoon, while in Frederick, my husband dropped me at Walmart and went to go to Costco while I shopped for groceries.
I exited the car and forgot to leave a proximity key with him ! UT OH..............
He could not reach me because Walmart cell phone reception is poor, to tell me of the dilemma.
He had the where with all to call Shockley and explain the situation.
Shockley responded immediately and sent Bill, the shuttle driver, to rescue him at Costco, retrieve me from Walmart, and return us to Costco with the key.
Now that's service .
Thank you Shockley !!
Very Pleasant New Car Buying Experience - CRV2016
We purchased a 2016 CRV from ODonnell Honda after looking at several other local dealerships. We found there a relaxed, no pressure atmosphere staffed by very friendly and knowledgeable folks. They have a large selection of models and colors in the vehicle we wanted in stock, which made really helped our decision making process. We purchased through the AAA discount program, and were offered a very good price according to True-Car information. Our salesman, Terry Askin, took good care of us and answered all of our many questions. Working with their finance manager, Rajeev, to conclude the transaction was also comfortable, without the "add on" sales pitch we faced with previous purchases at other dealerships . At the end, we were impressed with this very pleasant buying experience.
Highly Recommended Team!!!!! - Jen1978
This was the best Auto sale that I have ever witnessed. My mother in law and I went to purchase her a car and they couldn't of been more helpful. Rick Peregoy was able to get her the best deal on a 2007 Honda Accord that fits comfortably with her pockets. He could tell that my Mother n law was nervous about having to finance the car, But once he went over the terms with her and understood where she wanted to be, She was all signed up and ready to go. I can't wait until I'm in need of a new Honda, Because this location was the best by far. I will be coming up to see Rick Peregoy by the first of the year. Thank you so much for all your help. You are the best.
Great Experience - jtz85
Just purchased a 2016 Honda Pilot. Our salesperson, David Monash and his manager were nice to deal with. David was very patient teaching us all the bells and whistles of the car. We felt like we got a good deal and are loving the car. All that was missing was the a cappella choir seen on the TV commercials!
Excellent Customer Service - Tammyw1908
Karim Bouarfa made my car buying experience so much easier! Although I had multiple dealers contact me, his professional customer service and honesty is why I chose Brown's City Honda in Glen Burnie, MD. He made sure that I got the car that I wanted for the price that I was quoted online! I am very happy with my purchase. 2016 Honda Accord EX-L. Also Ritu Whittaker (Sales Manager) is the best! She was very prompt and stayed on top of things in the final hour! The other Sales managers Mike Walter and Rob were great too.
Excellent Experience - zzinkster
Jim Casto recommended Anderson and referred me to Jason Barton. Jason was wonderful to work with. He was patient, enthusiastic, and very thorough. Jason went above and beyond what we expected and kept in touch with us during the process. GREAT personalized service and thanks so much for this wonderful experience.
Great Price & Excellent Service - Don
Buying my Civic LX Sedan TJ Troutman was easy and quick. I got me what at wanted and a good price. He answered all of my questions with expertise and went further in explaining all of the features on the new redesigned Civic. Even after I had the car for a few days and called with some additional questions he was able to answer the quickly and expertly. I would recommend any one looking for a new car to contact TJ at Sport Honda.
Rip off - deb&wayne1991
My son purchased a Honda Fit.
The warning lights/ servicing lights come on prematurely.
The oil and filter changes are expensive.
My son paid the car off early but he has not received the money owed him yet for paying it off earlly.
Car is not even 3 years old and the warranty has run out??? That is a cheap policy.
AMAZING STELLAR SERVICE AFTER THE SALE! - NORRIS IS MY VEHICLE GO-TO FOR LIFE!
Tim was an excellent salesman and my CRV purchase was smooth and easy. The real test comes AFTER the car purchase. Norris Honda and Paul Donald ROCK. Norris and Paul Donald EXCEED EXCEPTIONAL SERVICE AFTER THE SALE. If you are buying a vehicle, this is the dealership you want for life. Thank You, Paul Donald and Norris Honda.
Horrible Service Ripoff - Linda Packers
I agree with other reviews. Please choose another dealer because Honda is good just not this company. HORRIBLE!!! The DriverPlus that they sell you and TELL you it is good even if you move is a LIE. NEVER again would I buy from this company even if it was the only one near me.
Do not waste your time! - LisaMarie
I drove 2.5 hours to purchase a car from this dealer. The salesman, Mark, was very personable and friendly. However, when it came to pricing the vehicle, the manager attempted to charge me $7000 over the MSRP. They stated the price was high because the car is "in demand". The lowest offer from them was still $2000 over MSRP. Luckily, I had thoroughly researched the vehicle I wanted to purchase and knew I could get it for much less at another dealer, which is what I did. Don't try to scam someone after they just drove 2.5 hours to your dealership. I will NEVER go to this dealership again.
I had been looking for a reasonably price car for the... - Mihaddaway
I had been looking for a reasonably price car for the last three months mostly through the internet. I went into David Wheeler to make an appointment for my wife's Honda Odyessy. While there I bumped into Greg Phillips a salesman I had known for a while. He asked if I was still looking for a vehicle? I was. I told him what I had been looking for was a hardtop/covertible. He advised they had just gotten one in and I should take a look. The vehicle was what I wanted. We test drove the vehicle and went back to the dealership. I advised at the time my wife had to see the vehicle before I would make a committment and we set up a time to come back. In the meantime he had taken my information for the paperwork. I located my wife sooner than the appt. and called Greg to advise we would be right back. He put a tag on the car again so my wife could take a ride. We came back did the paperwork, worked out a couple minor problems and agreed to pick up the vehicle in two hours. When we return Greg had had the car detailed, gassed and ready to go. John Ireland had all the paperwork ready and we were done in about thirty minutes. Both these gentlemen were as helpful and courteous as any could be. I would highly reccomend them to anyone in the area who was about to purchase a vehicle. The next day I had my wife's car serviced and the service in that dept. was also excellent.
Sales and Leasing Consultant