560 Maryland Used Car Dealers

I was in the process of buying a pre-owned 2024 - paul.b.obrien

I was in the process of buying a pre-owned 2024 Mitsubishi Mirage G4 from this dealer. I was preapproved and ready to pay, however the general sales manager, Claudio Goedhart, sent me two deal sheets with incorrect information. One had the mileage wrong and I asked him to correct it. He took awhile, but finally sent me another sheet. This time, he had included the cost of an extra warranty in my financed amount - a warranty that I had explicitly told him I did not want. I asked him to correct that and he stopped responding to me. Mind you, this all took place over the course of half a day or longer. I left him messages which he didn’t respond to and yet the car was still showing as available on their website. The next day I left him more messages and he still ignored me. That evening, the car was gone from their site. I suspected that someone had bought it with the warranty and that I had been ignored and disregarded so they could make an extra $2-3k of profit. I sent an email to David Cosby, the General Manager and he told me that the car had been purchased by someone who walked in who didn’t buy the warranty, they just completed the paperwork and paid more quickly. An opportunity that Claudio cost me with his incompetent and rude behavior by continually sending me incorrect deal sheets (purposely?) I am not at all sure that Mr. Cosby told me the whole truth either. He responded by offering me another older car with more mileage for the same price and was unwilling to negotiate. Bottom line: don’t do business with these people.

I've purchased two Nissan trucks from Hamilton over many - Happy Titan owner

I've purchased two Nissan trucks from Hamilton over many years and am very satisfied with my buying and service experiences. Will Swartz sold me the 2017 Nissan Titan I currently own and Karl Collum is my service manager. Both are extremely professional and highly competent. Will was extremely knowledgable about the vehicle and very thorough in answering all my questions as I considered it's purchase. Karl recently helped me navigate a repair to the ignition switch interlock. Although the repair didn't work the first time, Karl fit me in the very next day and had the repair done correctly. Even though I had to wait two hours for the repair, there were no additional costs to me. I travel 26 miles to have my truck maintained and serviced at Hamilton Hagerstown. To me, the reliability and concierge service they provide are worth it. Even though I am dissapointed Nissan discontinued the Titan, I will buy my next Nissan from Hamilton.

Very Very Professional, Edwin was magnificent. - Dxshin

Very Very Professional, Edwin was magnificent.. thank you guys for getting this Deal Done for me , I’ll definitely be coming back in the future!!!

Best place in town! - mariahcdent

Best place in town! Extremely well managed, efficient, and professional. Also, so encouraged to see females in leadership with your company!

Good customer service, and Landry was a good salesman, - Curtisbynum23

Good customer service, and Landry was a good salesman, good business. I was satisfied with Landry help!

Carhaven sales person Rico was very helpful with all - Raschellhaas

Carhaven sales person Rico was very helpful with all questions and test runs. Very responsive and accommodating. I will recommend to friends looking for vehicles in the future

Great experience all around. - josh

Great experience all around. Bought my new Pacifica just before the new year hassle free. Alex, sales, was my rep. Alex is a knowledgeable, no-nonsense, straight shooter, and he was my respectful of my time. Greatly appreciated the professional treatment from the entire staff, including Terrell and the general manager.

I had a positive experience, my sales person Damon - Kimmie

I had a positive experience, my sales person Damon Beckford was professional and did not under mine my integrity. I’ve been searching for two years. Due to negative experiences I put purchasing a vehicle. That is until I met Damon. Chase was a sweetheart.

The service was good. - dellapur

The service was good. I didn't have to wait long. I would highly recommend.

Classic bait-and-switch operation. - dontgetscammed

Classic bait-and-switch operation. While actively negotiating a vehicle listed at $25,000, the price inexplicably shifted multiple times — first dropping to $19,996 with a so-called “outlet discount,” then jumping to $22,995 with no coherent explanation. To make matters worse, Fredrick informed me they would not honor the clearly advertised $1,000 coupon from their own website. As it turns out, they don’t even own the vehicles — they’re acting as middlemen, farming out inventory to third-party sellers. This is deceptive, unethical, and an insult to any informed consumer. Avoid this dealership at all costs — it’s a textbook example of manipulative, dishonest sales practices.

Abraham at Darcas Ford Lanham was exceptional! - Ghebre

Abraham at Darcas Ford Lanham was exceptional! They were patient, and transparent throughout the entire car-buying process. I appreciated their willingness to answer all my questions and help me find the perfect car. Highly recommend!"

Best experience ever. - Doctor Patel

Best experience ever. Love my car and love the dealership. Keep the good work going guys.

The staff at Darcars in Silver Spring where great to work - jamietoddarthurs

The staff at Darcars in Silver Spring where great to work with this morning and yesterday. Friendly, funny, and just good people. Kevin Garcia and Shokhore Rozario where amazing. Honest, straight forward and kind. No upselling or talking me into things I don't need. Not only was this a great experience for me, it was a great experience for my son who is 18. The standard of service and customer relationship here at Darcars is really next level. Thank you all for a great car buying adventure and memory

Predatory, Dishonest, and Dehumanizing Experience – Stay - consumer1

Predatory, Dishonest, and Dehumanizing Experience – Stay Away from Jones Junction I went to Jones Junction Used Car Superstore with a friend to purchase a vehicle we had seen the day before. We were negotiated to $13,000 out the door, with me putting $8,000 down and my friend financing the rest at 14% interest. The car was in great shape aside from minor cosmetic issues, but the dealership told us that Spencer couldn’t get financing due to his lack of credit history. We left disappointed. The next day, Jackie (our salesperson both days) called my friend to say financing was now possible. We returned, only to find out the original vehicle had been sold. We told Jackie A Coco Jr we were interested in something similar — under $10,000, possibly a Fusion, Focus, or Corolla. He continued showing us cars over our budget until I asked him to search more appropriately. He came back with a 2012 Toyota Corolla priced under $10k. The car was in poor condition: a cheap aftermarket radio, damaged interior, center console held together by a single wood screw, peeling door seals, and signs of heavy prior use as a fleet vehicle. The car had multiple past repairs (including two alignments), and was valued on Kelley Blue Book at $5,000–$8,000 — but they tried to sell it to us for $12,000. When I brought up KBB, Jackie dismissed it as invalid because “they don’t sell cars.” and "just a consumer tool" He ignored, dismissed and steamrolled through the process. gaslighting my friend the whole time. Despite telling Jackie that my friend is a waiter going back to school and I am a terminal cancer patient with no income, he continued to pressure us into a bad deal. He refused to negotiate, refused to waive the documentation fee, ignored my requests (twice) to shop for our own auto loan, and took advantage of my friend’s desperation. Things escalated when I asked about his commission. Jackie got angry, asked me to step outside, then cussed me out and pointed his finger in my face in a threatening manner. I stayed calm and continued to ask questions. He eventually stormed off. I reported this to a manager. My friend canceled the deal and watched them shred the paperwork. This was an incredibly upsetting and dehumanizing experience. The dishonesty, emotional manipulation, and disrespect were unacceptable. I will never purchase a car from Jones, and I will actively warn others not to either

I had the best experience buying my 2024 Corolla. - oscarthethird45

I had the best experience buying my 2024 Corolla. Jose was the best he did not pressure me and he was very professional. Darcars of Baltimore ROCK

Process was very good and sales person Matt was very - rjmcnamara33

Process was very good and sales person Matt was very personable and accommodating. Pleasant experience

I bought a used vehicle here,within months it started - irvin.folgar

I bought a used vehicle here,within months it started consuming lots of oil, I took it to the dealer where they only performed oil changes, never once they took me serious, My car engine died 2 years later, please dont buy any vehicles here. I tried to get it fixed under warranty but they said there was nothing wrong with the engine. This dealer sells bad vehicles, do not buy here, they won't honor the warranty

Really laid back dealership. - Didi

Really laid back dealership. They don’t hassle or haggle you. They are there for you if you want the vehicle. We were left undecided and they had no input on our decision…no pressure. Fast transaction and we were on our way. Will buy a car from they again.

I have dealt with and used Lynn as a service consultant... - Wesw590710

I have dealt with and used Lynn as a service consultant for 15 plus years. Honest, helpful, thorough, and always a pleasure to deal with.

Gracias por la ayuda que nos brindó y nos ayudó en... - Megaalcon1980

Gracias por la ayuda que nos brindó y nos ayudó en nuestras dudas sobre el carro muy amable y respetuoso un buen dealer lo recomiendo

Josh , Mike, and Corey were very nice and helpful through - Rt99jt

Josh , Mike, and Corey were very nice and helpful through out the process. Thanks It was a great experience.

Had an excellent car buying experience, and great first... - Hondabuyer530

Had an excellent car buying experience, and great first service visit. Exceeded all of my expectations.

The service was excellent and the car was of great - Mario Rivas

The service was excellent and the car was of great quality. I’d highly recommend anyone looking for a good starter car to try the used car factory.

Worst experience ever. - donsingle

Worst experience ever. Bought a 2024 Tucson and had expensive insurance scams added to the deal. Signing was a nightmare. I was kept hanging on all afternoon in a a well organized rip off. I filed a complaint with the attorney general's office but had to pay the car off to get rid of the insurance scams. I am an eighty four year old veteran and can only say sleaze bags would have acted this way.

Thank you Bob! This review is long overdue. You were... - Alane Rogers

Thank you Bob! This review is long overdue. You were awesome during the car buying process. Very friendly and helpful. I would definitely recommend Thompson's to friends and family.

My purchase of a new Toyota Corolla was handled in a - Susan J.

My purchase of a new Toyota Corolla was handled in a professional, courteous manner by Geoff R. Many thanks.

I was at the Ellicott city location, they have a big... - jordangr

I was at the Ellicott city location, they have a big selection of newer used cars, they were very helpful and the process was very straight forward. I’m super pleased with my new car

Jerisa was the absolute best! - Dljones1028

Jerisa was the absolute best! Warm welcoming and very helpful. High level of knowledge and customer service! Would gladly refer her to family and friends!

We had a great experience working with Rob Haskell. - drmccoskery

We had a great experience working with Rob Haskell. He answered all of our questions and worked with the sales manager Chris to get us the best pricing. We had a small issue after purchasing the car and he had it taken care of immediately, to our complete satisfaction. Rob helped us find the car we needed at a price we could afford. Good experience, we highly recommend them.

this was the worst place to get a car from. - rodneycag

this was the worst place to get a car from. They told me so many lies