559 Maryland Used Car Dealers

Josh listened to all of my concerns he kept me updated - Theresa

Josh listened to all of my concerns he kept me updated thru the process And he even found a recall airbag And had it installed The detailed team did excellent And my loaner car was ready when I dropped off my Enclave

The service was good. - dellapur

The service was good. I didn't have to wait long. I would highly recommend.

I had a positive experience, my sales person Damon - Kimmie

I had a positive experience, my sales person Damon Beckford was professional and did not under mine my integrity. I’ve been searching for two years. Due to negative experiences I put purchasing a vehicle. That is until I met Damon. Chase was a sweetheart.

Classic bait-and-switch operation. - dontgetscammed

Classic bait-and-switch operation. While actively negotiating a vehicle listed at $25,000, the price inexplicably shifted multiple times — first dropping to $19,996 with a so-called “outlet discount,” then jumping to $22,995 with no coherent explanation. To make matters worse, Fredrick informed me they would not honor the clearly advertised $1,000 coupon from their own website. As it turns out, they don’t even own the vehicles — they’re acting as middlemen, farming out inventory to third-party sellers. This is deceptive, unethical, and an insult to any informed consumer. Avoid this dealership at all costs — it’s a textbook example of manipulative, dishonest sales practices.

Today this companies Manager Tyler renewed my faith in - hainicol

Today this companies Manager Tyler renewed my faith in humanity. He rectified my issue in a matter of minutes helping the little guys. I want to personally thank him for how he helped myself today. I would highly recommend if you have any issues to reach out to him. Thank you and kudos. Recommended for service thank you Darcars Ford.

Best experience ever. - Doctor Patel

Best experience ever. Love my car and love the dealership. Keep the good work going guys.

The staff at Darcars in Silver Spring where great to work - jamietoddarthurs

The staff at Darcars in Silver Spring where great to work with this morning and yesterday. Friendly, funny, and just good people. Kevin Garcia and Shokhore Rozario where amazing. Honest, straight forward and kind. No upselling or talking me into things I don't need. Not only was this a great experience for me, it was a great experience for my son who is 18. The standard of service and customer relationship here at Darcars is really next level. Thank you all for a great car buying adventure and memory

They screwed over a Disabled US Veteran. - vand76861

They screwed over a Disabled US Veteran. Bought a used Cadillac Escalade from these people in March 2025. Now I have a $47,000.00 lawn ornament. Before I drove it off the lot, I got a warning light for the suspension. Notified my salesman that same day and their service department the next day and was told to drive it and see if it will go off. It didn’t, took it in to have the issue fixed. They said they couldn’t fix it because they aren’t a Cadillac dealer. After the 3rd time I took it back and left it for almost a week they call and say they fixed the issue. Warning stayed off then I got another warning light this time for the auto seatbelt tensioners. Took it back and was told it was because I have a dash camera that the auto seatbelt tensioners are messed up. This all within a span of 4 weeks. Now the suspension warning and auto seatbelt tensioners warning lights are on and Jones refuse to call me back or even fix the issue. Stay away from this place. They don’t stand behind anything they sale. Their service is shady at best and after the sale, well you can almost forget about getting any help from the sales department. The whole place is shady.

I had the best experience buying my 2024 Corolla. - oscarthethird45

I had the best experience buying my 2024 Corolla. Jose was the best he did not pressure me and he was very professional. Darcars of Baltimore ROCK

Process was very good and sales person Matt was very - rjmcnamara33

Process was very good and sales person Matt was very personable and accommodating. Pleasant experience

I bought a used vehicle here,within months it started - irvin.folgar

I bought a used vehicle here,within months it started consuming lots of oil, I took it to the dealer where they only performed oil changes, never once they took me serious, My car engine died 2 years later, please dont buy any vehicles here. I tried to get it fixed under warranty but they said there was nothing wrong with the engine. This dealer sells bad vehicles, do not buy here, they won't honor the warranty

Really laid back dealership. - Didi

Really laid back dealership. They don’t hassle or haggle you. They are there for you if you want the vehicle. We were left undecided and they had no input on our decision…no pressure. Fast transaction and we were on our way. Will buy a car from they again.

I have dealt with and used Lynn as a service consultant... - Wesw590710

I have dealt with and used Lynn as a service consultant for 15 plus years. Honest, helpful, thorough, and always a pleasure to deal with.

Gracias por la ayuda que nos brindó y nos ayudó en... - Megaalcon1980

Gracias por la ayuda que nos brindó y nos ayudó en nuestras dudas sobre el carro muy amable y respetuoso un buen dealer lo recomiendo

Josh , Mike, and Corey were very nice and helpful through - Rt99jt

Josh , Mike, and Corey were very nice and helpful through out the process. Thanks It was a great experience.

Had an excellent car buying experience, and great first... - Hondabuyer530

Had an excellent car buying experience, and great first service visit. Exceeded all of my expectations.

The service was excellent and the car was of great - Mario Rivas

The service was excellent and the car was of great quality. I’d highly recommend anyone looking for a good starter car to try the used car factory.

Worst experience ever. - donsingle

Worst experience ever. Bought a 2024 Tucson and had expensive insurance scams added to the deal. Signing was a nightmare. I was kept hanging on all afternoon in a a well organized rip off. I filed a complaint with the attorney general's office but had to pay the car off to get rid of the insurance scams. I am an eighty four year old veteran and can only say sleaze bags would have acted this way.

Very quick, very easy to work with. - p.milamhill

Very quick, very easy to work with. I would highly recommend this dealership to anyone.

My experience with this dealership has been extremely - Khan

My experience with this dealership has been extremely disappointing. I purchased a 2-year-old Toyota SUV with 62,555 miles from them. During the test drive, I noticed a whining noise coming from the transmission, which I reported to the salesperson Charles. He dismissed my concerns, assuring me that their dealership wouldn’t sell any car with issues, and that their service team had thoroughly checked and cleared it. I relayed the same information to the finance team, Brian, and received the same reassurance. The car came with a 1,000-mile or 30-day warranty from JBA Infinity dealership, and I also bought an extended 3-year warranty that was supposed to be honored at any Toyota dealership nationwide. A few days later, I took the car to a Toyota dealership for an inspection, where they told me they had no knowledge of the extended warranty and would not honor it. I ended up paying out-of-pocket for a diagnostic test, which revealed that the transmission was faulty and needed replacement, costing $8,560. I brought this information back to JBA Infinity, and one of their technicians confirmed the noise was indeed from the transmission. The car was then sent to a nearby Toyota dealership for further inspection. It took me five days of persistent calls and two visits to JBA Infinity’s service department to get an update. They finally confirmed the transmission was defective and decided to use the extended warranty to cover the cost, despite the fact that it is still under their dealership warranty of 1000 miles or 30 days. It has been almost a week since the car has been in the workshop, and I still don’t have a clear timeline for when it will be fixed and returned to me. The management at this dealership is particularly problematic. I spoke with the GM or owner, Philip, over the phone, and he started conversing with someone else in the office while I was explaining my situation. Despite my repeated attempts to get his attention, he didn't answer to any of my question as i felt he is not listening to me rather talking to someone in his office, so I ended the call. Based on this experience, I cannot recommend this dealership due to their poor customer service and questionable business practices. Thanks.

Thank you Bob! This review is long overdue. You were... - Alane Rogers

Thank you Bob! This review is long overdue. You were awesome during the car buying process. Very friendly and helpful. I would definitely recommend Thompson's to friends and family.

My purchase of a new Toyota Corolla was handled in a - Susan J.

My purchase of a new Toyota Corolla was handled in a professional, courteous manner by Geoff R. Many thanks.

I was at the Ellicott city location, they have a big... - jordangr

I was at the Ellicott city location, they have a big selection of newer used cars, they were very helpful and the process was very straight forward. I’m super pleased with my new car

Jerisa was the absolute best! - Dljones1028

Jerisa was the absolute best! Warm welcoming and very helpful. High level of knowledge and customer service! Would gladly refer her to family and friends!

We had a great experience working with Rob Haskell. - drmccoskery

We had a great experience working with Rob Haskell. He answered all of our questions and worked with the sales manager Chris to get us the best pricing. We had a small issue after purchasing the car and he had it taken care of immediately, to our complete satisfaction. Rob helped us find the car we needed at a price we could afford. Good experience, we highly recommend them.

this was the worst place to get a car from. - rodneycag

this was the worst place to get a car from. They told me so many lies

I want to recant my first review, Bo the owner reached - dbDaninderup

I want to recant my first review, Bo the owner reached out to me and made things right. Thanks Bo

Let me start by saying. - johnssouthphillywaterice

Let me start by saying... I absolutely HATE buying vehicles! For many reasons.. The length of stay.. you get lied to.. I am a woman so I feel like I am being belittled half the time... With all of that said.. I had to come here with my daughter to buy a car... I was completely shocked! They didn't try to sell my daughter all the extra crap! We were in and out in record time! I was so impressed that my husband and I went back to buy our truck! Never have I ever had a smooth car buying experience like this!! The manager Dan is absolutely amazing!! Addressing any concerns, coming up with great solutions.. He makes you feel like you have known him forever! I just can't say enough about our experience! I will definitely recommend them to anyone looking for a great vehicle at a super fair price!

First initial visit what's great good mood Ishmael work a... - marthaward43

First initial visit what's great good mood Ishmael work a good deal with me he had to leave the son took over deal bad

Never Disappointed!! - Miatakat

I had the pleasure of working with Diego and Jason on buying my 4th Prius. They both are very honest, friendly, professional and knowledgeable. Jason worked out a deal that was perfect for me. Diego explained and help me set up all the features in my new (Certified Pre-owned) Prius and accompanied me through the whole process. I will also continue to have my Prius serviced at this location as they always do a great job servicing my car.