21 Massachusetts Kia Dealers

The entire staff were polite, professional and an overall - MIKEYD56

The entire staff were polite, professional and an overall positive experience. All of our inquiries were addressed and realistic options to our issues were presented.

Very easy to work with, felt like a clean transaction and - treedot

Very easy to work with, felt like a clean transaction and was also efficient and fair

Working with the service department was good the wait was - Jo

Working with the service department was good the wait was not hard to do. I was informed about what else I needed to have done and the cost.

My second car and am very happy how I was treated Ziggy - secur4321

My second car and am very happy how I was treated Ziggy was great no pressure.

Truly Exceptional Service for my Oil Change I recently - maryrose212

Truly Exceptional Service for my Oil Change I recently visited the KIA Herb Chambers in Burlington for a routine oil change and, as usual, the staff was polite, friendly, and efficient. Th oil change was done quickly and without a hitch. However, I am always pleased with the extra touch, they washed and vacuumed my car! Finding the car spic and span was a nice bonus and shows they value their customers. Thank you to the entire team for your efficiency and attention to detail. I highly recommend this KIA dealership for service.

I was very pleased with everyone at the dealership when - Rtom1718

I was very pleased with everyone at the dealership when negotiating and settling on the purchase of the 2020 Subaru Forester. No pressure, honest help from Tyler the salesman, the sales manager and the finance manager. I will definitely choose this dealership for future purchases.

Balise Kia made the whole process nice and easy. - timcar675

Balise Kia made the whole process nice and easy. Everything went smoothly and the team was very helpful. Definitely recommend!

My first time buying a car by myself. - Lindamcparland

My first time buying a car by myself. I felt comfortable and welcomed. Would recommend this dealership

It is rare that I've had occasion to visit a dealer for - wayfaster

It is rare that I've had occasion to visit a dealer for service so I really did not know what to expect. I was apprehensive, fearful to tell the truth, of the unknown! Our 2020 soul needed emergency care and Wagner Kia was the closest choice. I was fortunate enough to encounter Stan, the service manager via telephone. He was cordial and quite genuine and I began to feel confident I was in good hands. Though my vehicle was not purchased there, he prioritized my repair and kept me well informed to it's progress. All in all I was treated well by Stan and his entire staff. Overall I can confidently say these are reputable folks with good intentions and you can feel good about visiting them for your Kia needs. The facility was quite nice b.t.w. exuding a sense of professionalism and permanence. Thank you to Stan and the fine folks at Wagner Kia!

Sales and Service here are excellent. - bpbmdjd

Sales and Service here are excellent. They had the exact car I sought and sold it to me at a fair price. The staff was professional. The showroom is gorgeous. Service is efficient and expert.

I want to start off by saying I hate shopping for cars. - Lynnp0845

I want to start off by saying I hate shopping for cars. The dealerships tend to stress me out by high pressure sales. I was in the market for a new car, and I did a lot of searching online and decided to check out Mastria Kia . I knew what I wanted and was greeted by Kelly who was very professional and not high pressure. I would recommend Kelly and this dealership to anyone looking to buy a vehicle with no pressure. I love my new vehicle.

I just leased a 2026 Kia Seltos from this dealership and - pcarpender

I just leased a 2026 Kia Seltos from this dealership and I'm very happy. I've been using this dealership for 10 years now and they are a class act. The service department is great too, they are courteous and knowledgeable and always go above and beyond.

"Shop us Last", "last time i'll shop you" I had a 2022 - gwill68

"Shop us Last", "last time i'll shop you" I had a 2022 Sportage with 3 months left on the lease. Commonwealth contacted me to trade it in early. the sales person told me multiple times that they would pay off the last 3 months if I traded it in early. I traded it in for a 2024 Sportage. A couple weeks ago I got s bill from KIA America for the 3 months. I have left multiple messages but they haven't contacted me, other than to say "you signed the lease".

I rated this dealership five stars because of the above - Saege

I rated this dealership five stars because of the above and beyond service that I received from Shaq Wilson He was in constant contact with the bank during the application process. I got a denial. I was heartbroken. I didn’t accept any calls from anyone and then he called my phone from another employee’s phone and told me that I was approved. His exact words were I was not going to stop until I got you financed Not only was he a salesman that day he was an advocate. He spoke for an ordinary person like myself that’s trying to make ends meeting in this world, and here was a person that I knew nothing about that was willing to speak on my behalf and put his own credibility on the line. My payments will be paid every month on time! As far as the dealership itself, I had issues with the service department. I didn’t even know that my plug-in came with its own plug-in device. I did not know where to charge it.

Decent Volkswagen service for your Kia - rk6772

The Kia service center isn't in the Kia dealership; it's in the Volkswagen dealership next door, and it's not well marked. The "pull up and honk" service seems to be more "pull up, honk, then get out and find someone." But they did do a good job servicing my car. They even washed out my WeatherTech floor liners, although they were pretty wet when I got back in the car. The weird part is waiting in the middle of the Volkswagen showroom while your Kia is serviced. I'm surprised Kia allows that; you'd think they'd rather have Kia customers looking at shiny new Kias, not Volkswagens. The waiting area has two overstuffed couches and a TV. For sitting and waiting, they're comfortable enough. For trying to work while you're there? Not so good. Hard to find an outlet, the labelled Ethernet jacks don't work, and there's nothing resembling a place to put down your laptop. That seems par for the course for Kia dealers, but other makes having as many upscale features as a Kia usually have some place for people to set up with a laptop.

Not a very good experience with this dealership. - Not an AutoFair Hyundai fan

Not a very good experience with this dealership. To start with, the car we had "Scheduled" to see (2021 Sportage EX) with "Nicco" (?) the online sales rep, wasn't available for sale due to it being a Lie as it had mechanical issues. The car they did have ready to show us was covered with pollen and not fully cleaned inside. It also appears that our CPO 2020 Kia Sportage wasn't given the stated 165 point Inspection (or any inspection at all) by Gervais Kia as one might expect before taking delivery.. During the test drive I found that the car needed the alignment checked as it was pulling to the side. I reminded the sales rep before we left the dealership about it and he said it would be checked along with the CPO inspection. I took the car for it's inspection sticker the next day and the shop showed me the alignment was pretty well out and was starting to cause the left side tires to "Feather". I called the dealership and was told by the sales manager to "Bring it back and we'll take care of that". I explained that this was supposedly done and it's not right that I have to waste a half day because Gervais Kia Failed to do what they promised. He agreed to having me get the alignment done locally and he would reimburse me for the cost. I emailed the bill that afternoon and have yet to be paid back by Gervais Kia. Two days later I was checking the washer fluid due to very little coming out while trying to wash the windshield and found that the wiper fluid tank was near empty. This caused me to check other fluids and saw the Coolant tank was Below the lowest warning mark. (I took pictures of this to show the dealership and have on record) To add to the list of Missed items, the drivers side handle/panel section is loose as if someone had removed it at some time. I would Never recommend Gervais Kia to anyone and I'm disappointed that Navy Federal would recommend Gervais to our members.

An Enjoyable First-Time Car Buying Experience! - Katie Kelly

I found the car I wanted online and reached out to the sales team to get more information. I was able to confirm it's availability and price within minutes. I scheduled a visit to the dealership and received a warm welcome by all employees. John in sales, came along while we test drove the vehicle and was very knowledgeable about car. The entire process was relaxed and enjoyable and John was extremely helpful and wonderful to work with. The next time I am looking for a vehicle I will be visiting York Kia of Medford because I know I will have an enjoyable experience. Thank you to the team at York Kia of Medford!

Excellent service from salesman. - Sutton4173

Excellent service from salesman. Prompt attention and good customer service. Would recommend to others and friends.

POOR BUSINESS - Unhappy

Purchased car in Oct 2015. Nothing but problems. They have had it over 12 days and that was for 2 visits. and ALL the problems still not fixed. Won't make a trade for my car that they are selling as PRISTINE CONDITION and 3 years older. Pretty poor!! They said they put too much into their lemon to do that! They fixed an axel a bent wheel, keep balancing it and I still get vertigo from the shake. They said I hit a pot hole !! They were decent and accommodating until they got tired of me and their repairs. Now they are very rude to me. Ya its my fault I bought a lemon. They gave me a clean fax too. Thats what really stinks. The car definitely has issues that were never disclosed. !!!!! Don't go there!!