34 New York Mazda Dealers

Our salesperson Naomi was awesome! - Lg1907

Our salesperson Naomi was awesome! We felt no pressure from here. She helped us every step of the way and was so patient with me. She really made this experience so enjoyable.

I come back to bright bay every 18 months since I have - DIFI23

I come back to bright bay every 18 months since I have two leased mazdas I always deal with Chris Lico and I could not be happier thanks Chris

My family went in on a Saturday morning to explore - FrankA

My family went in on a Saturday morning to explore options to replace a lease that was ending. Todd listened to what we were looking for and was able to structure a deal for a new CX50 that worked for us. We wanted to complete the transaction that day and the team at Depaula was able to get everything done and have us on our way in the new car in a couple of hours. Todd was very professional and great to deal with. Definitely recommend him and Depaula if you are looking for a new Mazda.

Just purchased two new vehicles from Dylan and the - Glocker

Just purchased two new vehicles from Dylan and the process could not have been better. Dylan made sure we got what we wanted, and at a fair price. Everyone else at the dealership was courteous and professional. I look forward to having my car serviced here.

Juan es una exelente persona la cual me llevo en el - NANCYU793

Juan es una exelente persona la cual me llevo en el proceso de comprar mi primer . Extraordinario

Lenny was great to deal with. - todddanz

Lenny was great to deal with. They did only what was needed and it was completed sooner than promised.

Kamal is really helpful and amazing service with him. - merna

Kamal is really helpful and amazing service with him. Staphanie is so sweet, and she give me the best deal thank you so much gus

Great experience thanks to Mr. Israel Alcivar. Greeted... - MIKE I....O

Great experience thanks to Mr. Israel Alcivar. Greeted me at the door smiling behind the mask. He was Respectful, Friendly, Polite and very knowledgeable. The dealership was Mint, Vehicles were Gleaming. We zeroed in on the all New CX30 Select Trim Line. Wait till ISRAEL tells you about all the safety features that are in this CX30. 2.5 4 cyl. AWD Tremendous Screen that does not impair your vision. He was so attentive, I couldn’t believe this man. Mazda is lucky to have such a dedicated consultant, strike that: Sales Manager. No back and forth he listened intently and agreed to a deal that was incredible in my eyes. He changed my plates from my expired lease to my New Deep Crystal Blue Mica CX-30. Soon after that I had my New ID cards. Signed the contract. Taught me all the features of my new vehicle and I was on the road. What a pleasant experience. Mazda I was in Management for 40 years, now retired. MAZDA recognize this asset and Promote this man to General Manager, he will train your consultants, Sales Managers on how to please your customers. Don’t lose him to a different company, he will be hard to replace. Thank you so much Mr. Israel Alcivar you should be proud of yourself. Thanks for the great deal, my wife will be in 1/2021 to turn in her vehicle. Great product. Kind regards, Mike I....o

Mike was very helpful and efficient. - Juliemb62

Mike was very helpful and efficient. He worked hard to accommodate us and meet all our needs.

I had a great experience with this dealership. - Justingrenon

I had a great experience with this dealership. They were super accomodating. Called about a vehicle I saw online and was assisted by Jessica. She kept an open line of communication with me and promptly answered any question I had and met all of my needs during the process. The finance manager, Gabe, was just as helpful. Even needed some paperwork after I received the vehicle and he sent me everything I needed within a day. I am very grateful for my experience with buying my vehicle through this dealership. Due to a conflicting work schedule they even delivered the car right to my door. Would highly recommend!

I was very pleased with the web service and how fast - kayteehowe

I was very pleased with the web service and how fast someone responded back to me and how fast I got an appointment to test drive a CX-5. The price was right for me. Customer service was excellent. Nima pirouzi treated my husband and I with respect and told us everything we needed to know about the CX-5 Mazda. Romano Mazda showroom was very clean and well kept and very friendly. By far they beat every other dealers price for the Mazda CX-5. I am very pleased with my new ride and Pleased with Romano Mazda I am very pleased with Nima Pirouzi.

My service visit was fast and pleasant with wi-fi - Christopher

My service visit was fast and pleasant with wi-fi available and comfortable seating for me to sit and work. Not to mention, the killer playlist that was on the radio lol

I was treated respectfully, service was prompt and - rusenji

I was treated respectfully, service was prompt and comprehensive. Work was explained to my satisfaction and price for service was fair. I will continue using West Herr Mazda in Canandaigua.

Fast efficient service. - Jab2001

Fast efficient service. Got the car I asked for and made the paperwork a breeze. Steve Zinaman and Eric in particular were fantastic.

Ariana was very pleasant and helpful throughout the - taylorsajecki

Ariana was very pleasant and helpful throughout the entire experience. She is very knowledgeable about what she does and she is very honest which is very much appreciated.

My experience was only praise for the exceptional way - Schoenbartp

My experience was only praise for the exceptional way they took of my emergency with my 2021 Mazda that would not start .Specialthanks to Roxanne as well.Mrs Phyllis Schoenbart…

I had a wonderful experience at this dealership. - Swmm7

I had a wonderful experience at this dealership. The staff was friendly and knowledgeable. The Salesman Mike S. Was very professional and knowledgeable and easy to work with. He went above and beyond to make sure that I got the car I wanted and gave me a great deal. I would definitely recommend Empire Mazda of Huntington and Mike S the salesman to family and friends.

Everyone who helped were very kind and informative. - alexao2727

Everyone who helped were very kind and informative. Gabriel DeLeon was our salesperson and he was amazing!!

The first experience I had with them was really good! - mbkmsun

The first experience I had with them was really good! The second time around they tried charging me 9% interest. My car had died so I wasn’t as prepared! I called them out on it and I was told they didn’t realize that Mazda was offering 3.9% on the mazda 3 carbon edition. Beware!!! The finance guy and manager are shady.

Jonny Colorado is the best salesman and can't wait to for - jonfrisch4

Jonny Colorado is the best salesman and can't wait to for my next car. David in finance was amazing too

Met with Walter Ponce. Smooth, easy transaction. Walter... - Smithholly3

Met with Walter Ponce. Smooth, easy transaction. Walter was friendly, courteous and followed up with all questions. I love my new Atlas! Highly recommend this dealership.

Excellent Customer Service! - Cindy P.

Thank you to Ide Mazda's sales consultant, Cody Lach, for an exceptionally pleasant experience buying my Mazda6 GT! He found the perfect car to suit me that was well within my price range. Cody and and his team, including Ashley Pierce, Financial Service Manager, made the typically arduous car buying process quick and painless. Cannot express enough how much I appreciate the excellent customer service Ide has provided. Great experience! Love my new car! Thanks again!

What started out as a very good experience has turned... - mbr

What started out as a very good experience has turned very sour. I purchased a CPO Mazda from Matt Maclean sight-unseen based on his description of the vehicle. Overall I am happy with purchase and the entire remote purchase process was very easy. I was told that the less than 3 year old car with 17k miles was in perfect condition without any blemishes and was freshly detailed and waxed by their dealership. I purchased the car for asking price, plus I paid for cost to ship it out of state to my home. When the car arrived, it appeared at first glance to be exactly as described but upon closer inspection, the paint was oxidized and scratched from prior car washes and there was mild curb rash on the right rear wheel. I washed the car and could tell that it had not been waxed in a long time. I also found a 6" scratch in the windshield that is directly in the line of sight of the driver. I called the General Manager, Jesse Cicione, and explained my findings and disappointment that the car was not waxed and detailed as promised. I also told him about the curb rash and scratch in the windshield. His response was that his detail department is the best in Rochester and that I could not be telling the truth about the condition of the car. I had my professional detailer evaluate the car and confirmed that it had likely not been waxed for over 1 year and definitely not in the preceding few months. Fortunately he was able to buff/wax the car, remove the scratches and now it looks like new. The scratch in the windshield is improved with buffing but still present. The curb rash will still need repair. I asked Jesse for reimbursement for the work I had done on the car to bring it to the condition that it was supposed to be when I purchased it. He refused and called me a money grabber. I have purchased several cars sight-unseen in the past and have usually been very happy with the process as long as the vehicle was well represented and all questions about condition were answered honestly. I very specifically asked about the cosmetic integrity of the car and asked for a detailed list of blemishes and was told there were none. Had Jesse just agreed to reimburse me for my cost to detail the car, this would have gone from a 2 star experience to a 4-5 star experience. Unfortunately Mazda of West Ridge and its management do not seem to care about their online customers enough to accurately represent their cars and stand by their promises.

Northtown Mazda went above and beyond with the recent - wlo

Northtown Mazda went above and beyond with the recent inspection and repair of my '15 Mazda 6. Jess, the service manager whom helped me during the process, was always available, helpful and honest about everything that was happening with my car. I had a bad fuel sending unit, and due to corrosion seizing the bolts on to the tank, I was in need of a new fuel tank if the bolts weren't able to be removed. But thanks to Jess, and the lead tech who worked tireless on the car, they managed to get the screws off of the tank without making an all new fuel tank necessary. That cut the potential bill for that service in half, and made what could have been a very costly repair into a small bump on the final bill. The sending unit was one of the other issues that my car had when I took it in for inspection. The brakes needed to be replaced and during the inspection, they discovered that my rear endlinks needed to be replaced. For the entire process, Jessica treated me with the upmost respect, and remained patient, even when I balked at the thought of having to replace the fuel tank. She explained the situation with the tank, and kept me informed about my car during every phase of it's time at the dealers service center. I am completely satisfied with the repairs, my car has never felt better, but I am thoroughly impressed with the care, compassion and respect that everyone at Northtown have shown me, and I am grateful that Jessica and the technicians went above and beyond with the repair. That commitment was unexpected. I want to thank the team at Northtown for all that they have done, and especially thank Jess for caring and remaining committed to getting the best results for everyone. I will recommend Northtown Mazda to my family and friends. Absolutely stellar service!

We took our Mazda 3 here to have it's 60k mile check... - Winoxingmami

We took our Mazda 3 here to have it's 60k mile check done. We knew a few things would raise there attention but a good test of their service is will they see it and tell us. No they did not. No mention of the battery which could use changing and we've been told this by two other sources, and this was not one. One set of rotors need changing as my other set was replaced a year ago, no mention of this. And my kicker, I changed my oil to synthetic about four years ago and most places ask what type of oil since synthetic is becoming much more common. This place didn't and we failed to let them know (yes we admit failure) the mechanic never noticed and we didn't think about until we got home. I had to return after the holiday to have this changed at my expense because they took no fault. About $200+ later And we got a headache, two oil changes and the coolant flushed (supposedly) do not take your car here!!!

Recently purchased a car! - Ess29

Recently purchased a car! I was assisted by James, outstanding service!! James went above and beyond my expectations and was very good. I will definitely be returning to this location.

I cannot say enough good things about the service - th3m0m

I cannot say enough good things about the service department. They are outstanding, excellent and go above and beyond. My Mazda CX-5 would not come out of park. I am from out of town and needed to get back home for personal reasons. I was able to get an appointment with them in a quick time frame. They took care of me as if I was family to get the parts needed to fix my car in a very short time, which I know is hard to do in this day and age. They kept me informed every step of the way! Hopefully something like this won't happen again, but if it does, I know where I can go for outstanding customer service in servicing my vehicle. Thanks again Dawn, Mike and Christine for your incredible effort in getting me home!

Best car buying experience ever. There are three... - DonnaO

Best car buying experience ever. There are three dealerships closer to me, but I drove an hour for my 2018 CX5. Continued to service my car there and found a beautiful 2020 Mazda 3 just waiting for me. Shane is honest and so willing to explain every detail.

Very poor customer service. - Spotter

We purchased a 2010 Matthews Mazda CX-9 from here in 2013. Long story short, 3 years into it, nothing but headaches and free car washes from this dealership. They quoted us 3800-4800 for a transmission because they said the one in our 2010 cx9 was shot (transmission fluid was completely burnt and had ruined solenoids) or I could trade in the car to them for 4000. I have since taken it to two other transmission mechanics and they cannot find the problem Matthews Mazda was talking about. Both separate Mechanics could have lied to me and said the same thing Matthews Mazda did and i would of forked the money over but they said there wasn't anything wrong. Yeah the fluid in the transmission was dark but that was normal. But Matthews Mazda will try and take you for every penny in their service department. Most people like to know what services they are having done and the price before they do the work, not after when your about to check out after sitting there all day and find out they did services you did not expect and now you owe them hundreds of dollars. So back to the tranny problem, Their price for a used cx-9 transmission from Dons Auto Parts 3,800+tax. Matthews Ford (Same Matthews Company) will get that same exact transmission from Dons Auto for 2500 including labor. I asked them to at least match that price. The 'service adviser' Joe actually scoffed, he doesn't like to be questioned, actually talks down to you when your asking questions. He said no they will not match that, it doesn't matter I purchased the car from them, doesn't matter it barely has 80,000 miles on it and we have always kept it serviced. I have owned many Mazda's always purchased them from dealerships, only went with Matthews Mazda because I loved the convenience of it being right in Vestal where I travel often.I should have done my research better. Check for yourself Romano's Mazda in Syracuse is a much better choice, they have better selection, they are in for the long haul, offering certified Mazda's at honest prices. Do yourself a favor, go the extra mile to Romanos, do the research for yourself. I personally will never purchase a car from Matthews Mazda again, nothing but disappointments and tons of coupons for free car washes. Thanks, but no thanks. Oh and my Mazda CX-9 they offered 4,000 for, the one they said was ruined but ran like it was still new... I just got 11,000.