North Carolina Ford Dealers

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Tom Smith Ford Inc - Lillington, NC

On 11/20/2009 10:54:05 AM RWH wrote:
I went to this dealership several months ago to look at a new Edge. I talked with Reuben (sp), at length. When it came down to it, he lied when asked what a "doc" fee was. I know what it is...a junk fee. He told me that the dealership "has to charge that fee by law". I asked if he could show me, or even give me the statute number so I could look that law up for myself, and he couldn't/ wouldn't. I do not need to be lied to for you to earn my business. I would ask questions that I already knew the answer to and each time, I was lied to. Later, I found a used car on the lot that I was interested in and asked for some information about the car so I could do my homework on it. He refused to give me the information, and began to pressure me to buy "right now". He didn't want me to discover the poor deal he was offering. Why do dealerships (at least the ones I have dealt with), find it necessary to play the games? I equate buying a car to playing the shell game at a carnival. Now I drive through the dealership lot just to watch the sales guys chase me on foot and on their golf cart. It's a blast!!

Cloninger Ford Toyota - Salisbury, NC

On 10/17/2009 3:00:30 PM dcassidy wrote:
Unethical business practices: My elderly father (79 years old) suffered a massive stroke early this year which left him somewhat cognitively impaired. He only has to speak one or two sentences and you will know he is not of sound mind. He walked onto Cloninger Ford car lot to look at the nice trucks. A salesman on the lot sold my father a brand new Ford F150 with only his Social Security check as income. He can not live on this income. His children help support him. This salesman at Cloninger Ford took full advantage of my father's handicap. I have spoken with an attorney and the magistrate and, have been told with matters involving new vehicles - where as there is immediate depreciation - there is nothing that can be done. The sales manager will not return my numerous calls. Most of our elderly parents/grandparents are as innocent as children. Larry Cloninger and his associates/salesmen appear to be no different than the child abusers that lay in waiting for the innocents to walk by. The name Larry Cloninger is applauded throughout Salisbury for his various contributions. However, the character and ethics shown by his dealership lies somewhere beneath pond scum.