933 Virginia Used Car Dealers

Continuing my previous review which was only Farhad and - Mohammad

Continuing my previous review which was only Farhad and his assistance, he is truly a five star guy. Unfortunately, with the other departments I had a very disappointing experience. I got ripped off, plain and simple. Dishonest, manipulative, and totally unprofessional. Avoid this place unless you enjoy throwing away money and being lied to.

Have only had one interaction with the service dept. - Joanie

Have only had one interaction with the service dept., & was really delighted that Corey was able to solve an ongoing problem I had since I bought the car in April. Several of the sales people tried to help me originally; but, the problem required someone with real technical knowledge. It took several attempts to rectify the issue; but, it was finally resolved!! Now, I can use the car features which I couldn’t access before. The other service people were very kind & attempted to help as well. Hopefully, all my future dealings with service issues will be handled just as carefully & as pleasantly as this one was. I really appreciated all the effort that everyone put int to resolve the problem I was having. Thanks for the great help!!!!

Joey Foust was absolutely fantastic. - Ronaldbenton1

Joey Foust was absolutely fantastic. Very, very professional and helpful. Same for Sam Pierce and Brett Kody. Thanks Richmond Ford West.

Great service! - Duncan

Great service! William Alford is the best! Appreciate your getting me in for Recall quickly!

Great service at select auto! - amirtaheri1000

Great service at select auto! Naser took great care of me and will definitely recommend it to everyone!

At first, husband and I left this dealership feeling - Kayla

At first, husband and I left this dealership feeling excited and happy with our new lease. The process had taken hours, we stayed there even with our infant daughter but we were reassured multiple times that everything was being taken care of including the payoff of our trade-in — and that we wouldn’t be in any negative equity. That promise is what made us comfortable moving forward with the deal. However, about a week later, the finance manager unexpectedly reached out and informed us that they had overpaid the payoff amount and that we now owed the difference due to dealership policy. We were blindsided. We had been told clearly during the long signing process that our current car would be paid off in full and that nothing would carry over a point that was critical in our decision to move forward with the lease at all. The root of the problem? We had originally planned to trade in two vehicles, and the dealership worked up the numbers based on that. But before finalizing anything, we decided to only trade in one car, which we clearly communicated. Despite that, the wrong vehicle’s payoff amount was used on the final paperwork. The car we actually traded in was listed, but the payoff was for the car we didn’t give them which was a serious internal error on their part. What’s worse is how the dealership handled it. When my husband called to discuss the situation, the general manager doubled down, placed the blame entirely on us, and said it was our fault for signing. He claimed we confused them —rather than owning the fact that their team failed to update the paperwork even after we told them about the change. There was zero accountability despite the fact that this was clearly their administrative oversight. This isn’t just about a financial mistake, it’s about the complete lack of professionalism and customer care. We trusted their process and their word. But once the deal was done and they realized their mistake, they pushed the consequences onto us rather than fixing it or even admitting fault. If you choose to work with this dealership, please double- and triple-check all paperwork. Don’t take verbal confirmations at face value, and don’t assume they’ll correct things after a change has been communicated. What should’ve been a smooth, exciting experience ended up being a stressful and frustrating one that we’re still dealing with.

Lesley, Harlold, and Chris are the best. They helped me... - Cfoschini

Lesley, Harlold, and Chris are the best. They helped me find the right car at the right price. Smooth and easy process. They went above and beyond to make my experience exceptional. Thanks guys!

I'm not a fan of car dealerships, they've always been - Ernestom

I'm not a fan of car dealerships, they've always been stressful and not my favorite places to spend time. But that all changed when I met my salesperson, Asli. Over the past three years, l've purchased three vehicles from her, and I want to share my experience because it's been nothing short of amazing. Some people think salespeople are sharks, but Asli proves that wrong. She's originally from Turkey and has a unique way of making every interaction enjoyable. She's incredibly accommodating, super friendly, makes you laugh, and is always trustworthy and professional. I'm not sure if it's her upbringing, her training at Casey Honda, or just her personality, but there's definitely something special about her! Thanks to Asli, Casey Honda has become one of my favorite places. Every referral l've sent her way has had the same outstanding experience, and she's never let me down. We're already planning to come back next year! Thank you, Asli, for being exceptional!

Staff is friendly and helpful. - freefifty

Staff is friendly and helpful. Service is on time and they do not keep you waiting for too long.

I purchased from Whitten Jeep on Midlothian, Very - jschone

I purchased from Whitten Jeep on Midlothian, Very Positive experience! Willie was so great and no pressure, I saw what I wanted and basically a no hassle deal and better then the competition. Also the staff was so down to earth, we joked and laughed and I got a free shirt and tote bags. John - From Midlothian.

Mervis Knight is the absolute best we have been dealing - Niecy

Mervis Knight is the absolute best we have been dealing with him for years definitely contact him !!

Saturdays service was good Gwendolyn kept me informed and - dy

Saturdays service was good Gwendolyn kept me informed and updated me on the status of my truck

Andrea, Mike and Chris were all wonderful people to deal - Apriljayy22

Andrea, Mike and Chris were all wonderful people to deal with and made this experience so easy and smooth! Thank you all so much for helping me get into a new, safe, reliable car!!

We came in towards the end of the day and they quickly... - Steven

We came in towards the end of the day and they quickly got to work on our needs. They found us the perfect car with a great monthly loan. They even stayed after business hours on a Friday to finalize our paperwork and make sure we drove away in our new vehicle that evening.

Chelsea was super helpful and did everything she said she - Perrysr

Chelsea was super helpful and did everything she said she would! I noticed the floor mats were missing when I got home and she was able to get new ones to me quickly. Excellent experience!

Tom Gallimore serviced my vehicle yesterday. - Daisybd2008

Tom Gallimore serviced my vehicle yesterday. He was so courteous, helpful and very knowledgeable. He was great. Thank you, Tom.

I had a great experience with the service department. - SC703

I had a great experience with the service department. I have a 20-year-old Toyota Highlander that was purchased new at Alexandria Toyota. It was getting to be time for the timing belt service. I initially consulted with Jenny Kirby on the service in June. She gave me her card and said, "call me directly when you want to bring it in and I will make sure the parts are here". I didn't make the call until August. Jenny checked and the parts were on the shelf. I dropped the car off the following week. Jenny got me a nice rental to use, and my car was finished a few hours later. Thanks Jenny and the Technician for the attention to detail on a comprehensive service.

Best Salesman , I was looking for a Toyota C-HR for my - Conniedevera

Best Salesman , I was looking for a Toyota C-HR for my husband and read about one 3hrs from my house , spoke to Kevin Stemiel and told him the importance of being 100% honest since I lived so far away . He didn’t hide anything about the car took detailed pictures and sent them to me . Thank you , It was a refreshing change .I arrived very early in the morning he was there and waiting , the car was exactly what he said it was . We purchased the car … back on the road in an hour .great service . Thank you Kevin⭐️⭐️⭐️⭐️⭐️

Service center, people are nice, understanding and - vrozecki

Service center, people are nice, understanding and friendly Love working with Al. Waiting time to me is never long.

😍 The moment I saw my first MINI 😍 Thank you to - Johanna S

😍 The moment I saw my first MINI 😍 Thank you to Vicki Sexton for being so friendly and knowledgeable from the moment I walked into the showroom. My sister owns a MINI and bought hers from Vicki as well. Vicki is a ray of sunshine, and made my first MINI purchase a great experience. I absolutely love my new MINI🩵🚙

Had a great experience. - mypurehairstudio

Had a great experience. Everyone was friendly and the service was excellent. There was not price haggling, the price online was the price we paid.

Excellent service. - hsrussell

Excellent service.clean service center. Friendly associates. Service performed in the time stated. Car was clean after service.

Everyone was very helpful and great to work with. - allison17

Everyone was very helpful and great to work with. I didn’t feel pushed into my purchase or any additional charges.

Great experience - Lisa leslie

Chris Thompson worked with me on purchasing a car today and he was unbelievable, and made the process as comfortable as possible. I would recommend him to anyone i know.

Easy scheduling online. - elholloway32

Easy scheduling online. Efficient check-in. No upselling on service. Competent technicians. Nice waiting area.

I purchased my car three years ago and have taken it to - kemoore1122

I purchased my car three years ago and have taken it to the Manassas service center for all the work that needs to be done on it for servicing. Toby is always so polite and lets me know if any additional work need to be done before it's gone. Great job. Keep it up.

The entire staff, sales, finance and management were a - Jay

The entire staff, sales, finance and management were a pleasure to work with. Dylan Lamont was especially helpful throughout the process. Dylan was communicative and professional throughout. His product knowledge and information delivery was accurate but never pushy. Dylan did a solid job of representing the dealership and the vehicle positively while being personable during every engagement. It was great working with Dylan.

This is the first time I used sheehy. - Lou

This is the first time I used sheehy. Ford with my escape. They git the job done right. Th a nks fir the service. Lou

Our family has had a great experience at this dealership. - Jason Humbert

Our family has had a great experience at this dealership. From our purchase with DollyRose who was fantastic through the entire process, to working with Francis and Rebecca in the Sales Dept. to our recent visit to the Service Dept. and working with Matt. Everyone went above and beyond to make a fair deal for our purchase and then make sure the car was taken care of after we purchased. It's been one of the best car purchase experiences in a long history of dealing with Honda dealerships. Highly recommend. And if you're shopping, ask for DollyRose when you go, she's the best.

I had an outstanding experience, and the salesman (Sal) - james.dan.miles

I had an outstanding experience, and the salesman (Sal) helped me find the needle in a haystack. I was purchasing a car for my daughter who was on a very tight budget with above budget requirements. It wasn't easy but Sal found me the gem I was looking for at the budget he was given. I couldn't have had a better experience. I would definitely recommend Sheehey Hyundia of Chantilly. And I would absolutely work with Sal again as he was very accommodating, patient and professional. He made a stressful process almost completely stress free.