I am writing this review to correct a wrong and offer a - AvilesJ24
I am writing this review to correct a wrong and offer a sincere public apology to the outstanding sales team at DARCARS BMW of Mt. Kisko, specifically to my salesman, Felipe Cordeiro, and Sales Manager, Ed.
I regrettably submitted a low assessment on a dealership-provided survey, mistakenly believing it was a way to prompt BMW corporate to contact me. I have since learned that my submission negatively impacted Felipe and Ed, and for that, I am truly sorry. I've been told there's no way to directly amend the survey, but I hope this review serves to publicly acknowledge their exceptional service and rectify any negative impression.
During my visit, Felipe and Ed provided truly tremendous care, going above and beyond to accommodate my needs and desires. Thanks to their efforts, I drove away with the BMW iX EV I had been searching for for months. Their transparency and upfront approach were pivotal in making my decision easy and confident. Even after my purchase, Felipe was incredibly responsive, answering my calls and texts, and guiding me even on his day off.
Ed and Felipe are, without a doubt, immense assets to BMW of Mt. Kisko. I feel genuinely horrible for the unintended consequences of my survey. I will wholeheartedly and without hesitation recommend DARCARS BMW of Mt. Kisko, and especially Ed and Felipe, to anyone seeking to purchase a vehicle.
Once again, my deepest apologies and immense gratitude to both Felipe and Ed.
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