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Broken Rear Windshield Wiper - cwpass
In a Rube Goldberg-type mishap, my rear windshield wiper broke. With no prior notice on my part, Jackson Acura had a wiper in stock and installed it within thirty minutes of my arriving at the dealership.
I appreciate Yvonne's helpfulness and the dealership's attention to details.
Top Reviewed Specialists At This Dealership
New Cars Sales Rep
Internet Sales Rep
I bought a new car here - Nguyen,Thuỷ T
The first time I had to buy the new car in here. I like Chris Pugh. He is very nice 👍. Yes, I’m recommend this dealer.
Sales - 9 years
Awesome - Tameka123
I couldn't have asked for a better team to work with they treated me with courtesy and respect Patricia was an awesome sales rep she was very helpful and helping me find my needs as well as the sales manager Jonathan I thank them both very much I would recommend anyone to go to Acura of Augusta if they want the greatest deal and a reliable vehicle
Great customer service! - Kiki
Staff is courteous and goes out of their way to make sure they meet your needs. They explain everything and answer all you questions. Overall, the service is exceptional.
Used cars - Junkcar
Don't buy from these people. They sell junk and they know it. I bought a used BMW from them and it has been a nightmare after a couple months of me getting it. Of course after the warranty had passed. I did go back to see if they would help in any way but no help was to be had. Junk cars from a junk dealer.
Great Service - missyj
I went in to get new tires put on my car and the staff was very friendly and my car looked great when they were finished.
Customer service is very bed guy named Tony keep sending... - Fuad
Customer service is very bed guy named Tony keep sending the Email once you show up they start showing attitude I was really disappointed this morning took my time out on the Saturday he asked me to come down there will work on the deal and I went up there throw me the same paper I ask him that I thought it's gonna be worked out and he thimply say OK have a good day..Salesperson name was Tony
Nightmare - Wonder woman
I took my TL in for a oil change.2.5 hours later they tell me I have a blown head gasket & that my car is smoking!! I’m like what y’all better call the police up here. It’s doesn’t take 2.5 hours for no oil change. They made everything my fault that I had ran my car hot. Both managers where so nasty to me. After going back & forth for another hour they finally agreed to let me use their vehicle to check my car out. They call me 2 days later to tell me the tech put a extra quart of oil in my car which made it smoke. I got no Apology’s for their wrong doings and for wasting my time!! Never again will I use this dealership!!!! Shareen Johnson knew that my car wasn’t smoking when she checked it in but didn’t open her mouth!! Lesson learned I’m just gonna stick with granger Honda for all my car needs
Online Chat Responses Take Forever - freecycle
I'd inquired about a deal on a new 2019 RDX with Technology. I didn't see the Fathom Blue on the site so I launched the Chatbox. Initially, I thought I was communicating with a bot because the conversation seemed boilerplate.
Then, someone claiming to be the sales manager intercepted the chat. I requested pricing and details and the lagtime was 5 minutes. He asked for my info to "put in the system." I gave it to him and never heard from him again. The wait was a total of 13 minutes.
If you're looking for quick action -- do not expect it from Voyles Acura in Atlanta.
Thereafter, I contacted United BMW and was offered a link to a GT with pricing, in 3 minutes. I'll be buying there.
They take care of their customers - Ehgbyf
LT and Sherman took great care of me. They car was nicer than described and the paperwork was a breeze. One of the easiest car buying experiences I have ever had.
New and Pre-Owned Sales Consultant