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BMW of Westlake
Westlake, OH
4,620 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,620 reviews
November 11, 2023
Great as always. Service Dept is a very professional operation. Cory is on top of things and does a great job of prioritizing. Service Dept is a very professional operation. Cory is on top of things and does a great job of prioritizing. More
by jhh
Verified CustomerEmployees Worked With
November 10, 2023
Always pleasant people to work with and the job gets done. The staff is very helpful done. The staff is very helpful More
by KSG
November 10, 2023
My concerns were addressed. Every time I go there, there's a different service advisor. They seemed to have a high turnover rate. Every time I go there, there's a different service advisor. They seemed to have a high turnover rate. More
by Jordan K
Employees Worked With
Matthew, service advisor
November 10, 2023
The process moved quickly and smoothly from the beginning. I was checked in by a very nice young man, out the door quickly and my SUV was ready before I expected! beginning. I was checked in by a very nice young man, out the door quickly and my SUV was ready before I expected! More
by RCHRISTOFF1
November 10, 2023
Brittaney is the best. She takes care of business. Very professional. Good communications pertaining to progress of the work. She takes care of business. Very professional. Good communications pertaining to progress of the work. More
by Bob
Employees Worked With
November 08, 2023
I have always been pleased with the service at Westlake BMW. They are friendly and treat people with respect. BMW. They are friendly and treat people with respect. More
by GRAFTONGARDENS
November 07, 2023
Service department is great! ! Brittaney is a huge help and keeps my ride looking good and running well. Kelly in the sales department keeps me on top of the latest models and inc ! Brittaney is a huge help and keeps my ride looking good and running well. Kelly in the sales department keeps me on top of the latest models and incentives!! More
by tkaye003
November 07, 2023
The salesman was nice and communication was made easy. He gave me his number and advised me to call him any time of need. He gave me his number and advised me to call him any time of need. More
by Bashar
November 06, 2023
Our sales person Jimmy was amazing! He made the process easy and simple. He gave us time to talk it over and there was no pressure. Something my husband and I dread when we car shop is He made the process easy and simple. He gave us time to talk it over and there was no pressure. Something my husband and I dread when we car shop is the pressuring to make a sale. It was very nice to take our time, test drive the vehicle and have everything by explained to us. The paper singing was amazing!! No upselling and quick sign these docs and move forward. I am thankful for this dealership! Only day two but, will give more feedback when I have more time. Thank you to BMW Westlake for the easy, smooth, friendly process. Will recommend anyone that is looking for a BMW to come to this dealership. More
by jenada041611
November 05, 2023
I am very happy with my purchase! Michael made it a very smooth and easy transaction with trading in my other vehicle. 10/10 Michael made it a very smooth and easy transaction with trading in my other vehicle. 10/10 More
by JAKE HWODEKY
