Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Westlake
Westlake, OH
4,565 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,565 reviews
May 27, 2023
My experiencing with speaking out a brand new car and purchasing has been fantastic! Delivery was super smooth and the Bmw Genius has been very helpful. I am very very thankful. Unfortunately after the f purchasing has been fantastic! Delivery was super smooth and the Bmw Genius has been very helpful. I am very very thankful. Unfortunately after the first several hundred miles I already have a light that has come on and getting on the schedule it’s over 30 days away for the service but otherwise everything has been great. Especially thankful to Jared in sales. Wow was he ever helpful and honest!! More
by SSTARR0
Verified CustomerEmployees Worked With
Other Employees :
Ian, Kelly in sales & Carol in the Title office have all been above and beyond fantastic!!
May 26, 2023
The service is good and the way brittany treat me was fantastic may be a little bit of not information concerning the failure of the car but I appreciate the way they treat me very happy 😀 fantastic may be a little bit of not information concerning the failure of the car but I appreciate the way they treat me very happy 😀 More
by NOEMAIL3
May 24, 2023
Always accommodating and helpful in every way. Brittaney always greets everyone with a beaming smile and amazing expertise. She is absolutely the heart of the Service Department and I don't know a Brittaney always greets everyone with a beaming smile and amazing expertise. She is absolutely the heart of the Service Department and I don't know anyone that doesn't love her! Her service department deserves a 10. More
by LB
Employees Worked With
May 24, 2023
This dealership is great. I've owned a few different luxury vehicles and I chose BMW for my next one because of the great service that I received with my five series here in W I've owned a few different luxury vehicles and I chose BMW for my next one because of the great service that I received with my five series here in Westlake More
by ZACHARIAMCELWAIN
May 23, 2023
Great sales and service, I received reminders and did not have to make phone calls for the appointment have to make phone calls for the appointment More
by lauragilbertson
May 19, 2023
Good experience overall, Accommodating to my schedule and a very helpful staff. The facility was very clean. A bit of miscommunication as I was told I needed to come in for a recall but when arriving was the a very helpful staff. The facility was very clean. A bit of miscommunication as I was told I needed to come in for a recall but when arriving was then told there was no recall. More
by MATOUSEKRICK
Employees Worked With
Jim Strunk
