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BMW of Westlake
Westlake, OH
4,566 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,566 reviews
May 19, 2023
Good experience overall, Accommodating to my schedule and a very helpful staff. The facility was very clean. A bit of miscommunication as I was told I needed to come in for a recall but when arriving was the a very helpful staff. The facility was very clean. A bit of miscommunication as I was told I needed to come in for a recall but when arriving was then told there was no recall. More
by MATOUSEKRICK
Verified CustomerEmployees Worked With
Jim Strunk
May 19, 2023
Good Job Brittaney & Good Job Westlake BMW. I Will Be Back Sooner Than Later. -Shaw I Will Be Back Sooner Than Later. -Shaw More
by Shaw
Employees Worked With
May 18, 2023
I had a great experience with BMW Westlake, they got my car in right away for an oil change and sent me a video of other items that needed to be fixed which I appreciate the detail around that. The car wa car in right away for an oil change and sent me a video of other items that needed to be fixed which I appreciate the detail around that. The car was ready the next day which was great! More
by CORSICI
May 17, 2023
Outstanding. I was treated like a valued BMW customer. I was previously treated like xxxx by Classic BMW in Willoughby, OH so this was very nice. I was treated like a valued BMW customer. I was previously treated like xxxx by Classic BMW in Willoughby, OH so this was very nice. More
by ANDREW@VETERENLOG.COM
May 16, 2023
Maintenance is speedy and hassle free with the complimentary loaner. Cory was helpful in expediting the process. complimentary loaner. Cory was helpful in expediting the process. More
by JHRLEC
Employees Worked With
May 16, 2023
Kelly was great, very efficient and knowledgeable. She made the whole buying process enjoyable from the beginning. She made the whole buying process enjoyable from the beginning. More
by ERICMADISONJETT
Employees Worked With
May 15, 2023
Typically service experience is excellent. This time dropped off car no follow up communication I called mid afternoon to get update and eta, no update or eta - car in process but assured they This time dropped off car no follow up communication I called mid afternoon to get update and eta, no update or eta - car in process but assured they will reach out. No call no text no video. I ended up calling again still in process 5:00 pm. I was unable to get car til mid morning when I requested video and felt it was just not bmw excellent as I am used to More
by SYLRADZ
May 13, 2023
Service manager is excellent and very helpful! Loved the video of my car during the service Loved the video of my car during the service More
by Denise
