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BMW of Westlake
Westlake, OH
4,547 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,547 reviews
July 10, 2022
I have dealt with this dealership since 2005 and have had nothing but beyond fantastic service. Nez and Dirk as well as Mike in finance once again hit it out of the park with their personalized care. nothing but beyond fantastic service. Nez and Dirk as well as Mike in finance once again hit it out of the park with their personalized care. More
by suecookern
July 09, 2022
As always, service was top notch and completed quickly. Brittaney and the team were very helpful. Brittaney and the team were very helpful. More
by jeffrey.r.marshall
Verified CustomerJuly 09, 2022
Great customer service. It speaks volumes that people that I’ve dealt with in service, have been there for years. Brittney , Jeff and others have gone out of their way to It speaks volumes that people that I’ve dealt with in service, have been there for years. Brittney , Jeff and others have gone out of their way to be accommodating &/or helpful. I’m so happy with BMW and the Westlake dealership, that after owning an x3 for 7 years, we bought an x5. Very satisfied customer. More
by E.BORSICH
July 09, 2022
I am not much for doing reviews but Ken was just plainly a good guy. I bought two cars from him and it was easy , calm , and no pressure. Thank you Ken as your are a good person a good guy. I bought two cars from him and it was easy , calm , and no pressure. Thank you Ken as your are a good person More
by ddelorge7
Employees Worked With
July 07, 2022
Brittany is always exceptional! Whole team is best in class! I appreciate my long term relationship with the facility Whole team is best in class! I appreciate my long term relationship with the facility More
by Tawny Jones
July 07, 2022
good. Done early in the morning, place is quite. Like the environment. Staff is dis attached Done early in the morning, place is quite. Like the environment. Staff is dis attached More
by CATHELIU
Employees Worked With
July 05, 2022
Easy to work with. No pressure sales. More concerned that it is the right car for the customer. All around great experience! No pressure sales. More concerned that it is the right car for the customer. All around great experience! More
by ARTHUR12
July 05, 2022
From the process of purchasing my vehicle to ongoing maintenance, both the sales and service teams are very responsive, helpful and courteous. I have always had good experiences at Westlake BMW. Excelle maintenance, both the sales and service teams are very responsive, helpful and courteous. I have always had good experiences at Westlake BMW. Excellent. More
by Rocky River
Employees Worked With
Jim Strunk
July 05, 2022
Not satisfied at all. Carl was nice and respectful as was Nate. A lot of basic mistakes made and my car is running horribly now. Simple issues due to technician error were Carl was nice and respectful as was Nate. A lot of basic mistakes made and my car is running horribly now. Simple issues due to technician error were never fixed and broke plastic intake parts. Misdiagnosed car as well. Overfilled oil during oil and filter change for the 2nd time now. Over 2 liters too high! Oil level sensor works great, not the issue. Intake works now that I had to fix it myself and pay for parts broken by technician. Cone air filters are not the problem. Car barely will run now. Nothing personal at all just very bad service and not doing what I asked. More
by jlt331
Employees Worked With
Nate Lieb, Carl Whelpley
