BMW of Westlake

I love the video of service recap! Very professional service! Very quick service and nice staff service! Very quick service and nice staff More

Nez Faraj made my purchase experience amazing. He was knowledgable and helpful and went over and above with his attention to detail. I never felt pressure at anytime but knew he was there to help me. Whe knowledgable and helpful and went over and above with his attention to detail. I never felt pressure at anytime but knew he was there to help me. When I picked up my car, the detailing was impressive. The time I spent in finance was so easy and efficient. Dirk spent time going over all the features of the X3 and was thorough and patient. I thought I would like my BMW but I LOVE it. I compared Audi, Mercedes and BMW and am confident I made the right decision. More

It was a pleasure to work with Kelly. She was very accommodating and patient and there was no pressure at any point. accommodating and patient and there was no pressure at any point. More

Steve David was a pleasure to deal with once again. I have purchased several cars from BMW Of Middleburg/Westlake and each time the staff has taken great care of us! Thank you! have purchased several cars from BMW Of Middleburg/Westlake and each time the staff has taken great care of us! Thank you! More

Jerry was amazing! I showed up without making an appointment and he ended up spending hours with me. He was very patient and professional. Jerry made it so easy for me to return my car and lease ano appointment and he ended up spending hours with me. He was very patient and professional. Jerry made it so easy for me to return my car and lease another car. 100% amazing from beginning to end! More

Clear and detailed recommendations and suggestions. Expectations were set. I did need to wait longer than what I was told. Expectations were set. I did need to wait longer than what I was told. More

Did an excellent job servicing my car, they work it so quickly . Good costumer service quickly . Good costumer service More

Helpful and easy to work with. Helped get me into a Helpful and easy to work with. Helped get me into a rental car at a great rate. Will be back. Helpful and easy to work with. Helped get me into a rental car at a great rate. Will be back. More

They are always timely, proactive, and stellar in their communications and while I don't ever enjoy going for service, they really do make it as painless as possible. Little warning though: I almost ding communications and while I don't ever enjoy going for service, they really do make it as painless as possible. Little warning though: I almost dinged them a star this time because that new-ish espresso/cappuccino/coffee maker brews the worst tasting liquid EVER. You can't even CALL it coffee. It is absolutely vile and I truly hope they go back to a Keurig or add a reminder in their service text reminders to bring my own. I tried 3 different options (regular coffee, cappuccino, and espresso) thinking one of them had to be edible and could barely get down a single sip of any of the three. Wow is it bad. More

Always a great experience at Ganley BMW of Westlake, like dealing with family. Experience professionals- dealing with family. Experience professionals- More