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BMW of Westlake
Westlake, OH
4,714 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,714 reviews
August 25, 2025
Service was great. Running well and looks brand new. Great detail work. Matt and Kevin were extremely helpful, professional, and kind. Running well and looks brand new. Great detail work. Matt and Kevin were extremely helpful, professional, and kind. More
by X1ROCKS
August 25, 2025
Cory has been incredibly helpful and responsive. He takes the time to explain things clearly, goes above and beyond to make sure everything is taken care of. I really appreciate his professionalism He takes the time to explain things clearly, goes above and beyond to make sure everything is taken care of. I really appreciate his professionalism and reliability More
by LARAADLER
Verified CustomerEmployees Worked With
August 24, 2025
The service and communication are exceptional . I would highly recommend BMW Westlake to my friends. I would highly recommend BMW Westlake to my friends. More
by Aimee Greenfield
August 23, 2025
Fabulous and easy process getting my new BMW. I highly recommend this dealership. This is my 4th BMW from them. Great deals and great customer service!! I highly recommend this dealership. This is my 4th BMW from them. Great deals and great customer service!! More
by Katherine V
August 22, 2025
They’ve got the best service manager and mechanic if you ask, my opinion, Kevin has always been upfront, fair and honest with the repairs that are needed on our BMW. The mechanic actually takes videos and I ask, my opinion, Kevin has always been upfront, fair and honest with the repairs that are needed on our BMW. The mechanic actually takes videos and I get a text of what they’re going to perform as far as repairs and what future maintenance I might want to have looked at on a later date. I highly recommend them. A+ as far as pricing-honesty and repairs are always completed in a timely matter. More
by hacketthaus3
Employees Worked With
Kevin Wagner
August 21, 2025
I returned to BMW Westlake for my service because of Brittaney. She was extremely helpful and professional in explaining a n unrelated tire issue I was dealing with and in arranging loaner for the servi Brittaney. She was extremely helpful and professional in explaining a n unrelated tire issue I was dealing with and in arranging loaner for the service appointment. She's a great asset to your dealership More
by HLUGERT
August 20, 2025
Easy making appointment, speedy turnaround, helpful suggestions, professional staff, pleasant and very clean facilities. I was, again, pleased with this service provider. suggestions, professional staff, pleasant and very clean facilities. I was, again, pleased with this service provider. More
by CRAWFORDJAMES
Employees Worked With
August 20, 2025
The customer service communication was less friendly than expected. I had an awkward feeling each time I arrived. Not very warm and welcoming. Much different than Chevy, which is surprising. Updates were sen expected. I had an awkward feeling each time I arrived. Not very warm and welcoming. Much different than Chevy, which is surprising. Updates were sent via text at very end of the day. When I came to pick up my car from service, the person at the desk inside said hello, which was nice. But when I told her I was going to service, she said “good luck.” It was weird. More
by BRIGITTEPALUMBO
Employees Worked With
August 18, 2025
Great service - I appreciate the help of the sales and service teams to get things done quickly. service teams to get things done quickly. More
by TIM.LUBERGER
Employees Worked With
