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BMW of Westlake
Westlake, OH
5,167 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,167 reviews
March 31, 2026
I took my X5 in to have a headlight repaired. Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promi Kevin Wagner was my service advisor, and he did a truly excellent job; explained things, kept me informed, and made sure everything was done as promised. More
by MPGEISER
Verified Customer
March 31, 2026
Great service. Matt took great care of me and the dealership communicated promptly. Highly recommend. Matt took great care of me and the dealership communicated promptly. Highly recommend. More
by richard.sittema
March 31, 2026
Brittaney Quick is the best service advisor I've ever had the pleasure to work with. They don't offer a score high enough to rate how good she is. the pleasure to work with. They don't offer a score high enough to rate how good she is. More
by John Hall
March 31, 2026
Friendly service, delivers vehicle back in initially quoted timeframe. Consistent quality, friendly service, keeps promises quoted timeframe. Consistent quality, friendly service, keeps promises More
by PATRICK.GABLE
March 31, 2026
I bout three cars from this dealer and I happy to deal with them good service with them good service More
by KEYFOODSINC
Employees Worked With
March 29, 2026
Matthew and the team are always so helpful and kind. Everything I needed done was taken care of and completed well. Everything I needed done was taken care of and completed well. More
by Jacquie1980
March 28, 2026
Kevin was very helpful in getting the diagnostic of a coolant leakage and estimated cost of repair. coolant leakage and estimated cost of repair. More
by WALTER.M.DUVAL
Employees Worked With
March 28, 2026
Simply the premier BMW center in northern Ohio. Hundreds of years of BMW experience on staff. Nobody else touches my BMW. Hundreds of years of BMW experience on staff. Nobody else touches my BMW. More
by TRTUNNELL
March 28, 2026
Great service with knowledgeable staff and very accommodating. Kevin is very knowledgeable of the tires installed on the car accommodating. Kevin is very knowledgeable of the tires installed on the car More
by JES
March 28, 2026
Very good service and accommodating. I was also provided with a loaner electric BMW, which was very nice and it made me look good. Very happy customer. I was also provided with a loaner electric BMW, which was very nice and it made me look good. Very happy customer. More
by RPUZZITIELLO
