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BMW of Westlake
Westlake, OH
4,548 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,548 reviews
March 24, 2021
A+... Easy, smooth process! At other dealerships there is a lot of back/forth. Very streamlined , no BS. I’m excited to join the BMW club is a lot of back/forth. Very streamlined , no BS. I’m excited to join the BMW club More
by Matuscaks
March 23, 2021
First time purchasing a vehicle on line and and from another state. Scared to say the least. Contacted dealership and all I can say is Jerry Mancini. From the time we spoke until I had my keys in hand( another state. Scared to say the least. Contacted dealership and all I can say is Jerry Mancini. From the time we spoke until I had my keys in hand( even follow ups since purchase) Jerry was beyond patient and thorough with explaining everything to me. I love my X5! Thank you BMW Of Westlake and to you Jerry!! And Mike! More
by travelinghands1
March 22, 2021
I’d like to thank Bob Strecker and Ken Delk for finding the perfect vehicle for me! They really went above and beyond to give me the best deal! This is my third lease from BMW of Westlake and I must say the perfect vehicle for me! They really went above and beyond to give me the best deal! This is my third lease from BMW of Westlake and I must say this was the best experience ever! If you are looking for a new or used BMW I highly recommend you contact Bob or Ken-you won’t be disappointed! Thanks again! Tom Asimou More
by Nasiasi
March 22, 2021
Everything before and up to the sale was perfect. The sales person was extremely helpful and went out of his way to answer any and all questions. My only complaint is that there was only one follow up ca sales person was extremely helpful and went out of his way to answer any and all questions. My only complaint is that there was only one follow up call after the sale and that was the day after. It’s been several months now and no follow up calls to check on how I was doing with the vehicle or if there were any issues or questions from vehicle. Overall still a great dealership. More
by NEWBRAMFAM2000
Verified CustomerMarch 22, 2021
I brought my car in for service at the Middleburg Has. location and Cassie Thadeus was amazing! Cassie is always very professional and is very knowledgeable with BMW's. I always enjoy seeing her smiley location and Cassie Thadeus was amazing! Cassie is always very professional and is very knowledgeable with BMW's. I always enjoy seeing her smiley face. More
by HEATHER.MCQUADE
Employees Worked With
Cassie Thadeus
March 20, 2021
Very professional, very pleased doing business with him. I love the car and they were helpful answering my questions. Sold my old Camry to them. I love the car and they were helpful answering my questions. Sold my old Camry to them. More
by Hossam Asaad
Employees Worked With
March 20, 2021
Great Job, love my new BMW. First Time owner of a BMW and I can say for sure how pleasant the whole process has been. Thanks so much !! I can say for sure how pleasant the whole process has been. Thanks so much !! More
by MBERES
March 17, 2021
Our buying experience at BMW of Westlake was great. It was quick, painless, and productive. Thank you to Kelly, Ian, Mike, and Brent! We are enjoying our new car! was quick, painless, and productive. Thank you to Kelly, Ian, Mike, and Brent! We are enjoying our new car! More
by tkaye003
March 17, 2021
John is great person who is knowledgeable about autos. I enjoyed my experience with John and appreciate his hard work. This is my second car from BMW of Westlake and am sure it will continue. enjoyed my experience with John and appreciate his hard work. This is my second car from BMW of Westlake and am sure it will continue. More
by tony6036
