BMW of Westlake

Recently I purchased a certified used BMW from this dealership and had a great experience. There was no pressure for upsell, strong communication back and forth, and a seamless and smooth purchasing p dealership and had a great experience. There was no pressure for upsell, strong communication back and forth, and a seamless and smooth purchasing process. What more could you ask for? More

Very disappointed and dissatisfied. It was my first time visiting the Middleburg Hts. location and positive it will be my last. Not the best customer service experience. visiting the Middleburg Hts. location and positive it will be my last. Not the best customer service experience. More

Great experience with the Middleburg facility, especially with Christian who is always friendly, efficient, answers all questions and just an all around great person to deal with. with Christian who is always friendly, efficient, answers all questions and just an all around great person to deal with. More

Both my wife and I wanted to extend our gratitude to Ken Delk, for making our most recent BMW purchase a hassle free and wonderful experience. He walked us through the purchase, listening to everything my w Delk, for making our most recent BMW purchase a hassle free and wonderful experience. He walked us through the purchase, listening to everything my wife wanted in the car and order the right car for us. She is extremely pleased as well am I with the whole experience. Ken kept us informed during manufacturing, shipping, arrival and delivery at the dealership - a true professional. Thank you all to the Westlake team for a wonderful experience. We also wanted to say a very special thank you to Dirk Steffen for taking the time to explain all the features and making us feel special on delivery day! More

I purchased my first BMW, from Kelly Cavanagh. She was excellent! Very professional, no pressure and worked well in getting me a pretty good deal! excellent! Very professional, no pressure and worked well in getting me a pretty good deal! More

My husband and I have been buying/leasing BMW’s from John since 2005 and he and the team are always very helpful and appreciative to their loyal customers. Our most recent experience involved some extra wor since 2005 and he and the team are always very helpful and appreciative to their loyal customers. Our most recent experience involved some extra work on John’s part, but he went above and beyond to help us get what we needed. We very much appreciate all of John’s hard work. More

Amazing service, great cars and an overall hassle free experience. I would certainly return and recommend BMW of Westlake to my family and my friends. experience. I would certainly return and recommend BMW of Westlake to my family and my friends. More

Exceptional customer service and professionalism. Jimmy was knowledgeable and easy to work with. Overall it was a great experience and definitely will purchase a vehicle from here again . was knowledgeable and easy to work with. Overall it was a great experience and definitely will purchase a vehicle from here again . More

Steve David is the most carrying and knowledgeable person I have ever dealt with. His professionalism and customer service is outstanding. Highly recommend BMW of Middleburg Heights and Westlake. I have ever dealt with. His professionalism and customer service is outstanding. Highly recommend BMW of Middleburg Heights and Westlake. More

BMW Middleburg Heights knows how to communicate clearly, and providing excellence in customer service. Providing clear explanation of the repairs needed in a stressful situation. Thank you for this level and providing excellence in customer service. Providing clear explanation of the repairs needed in a stressful situation. Thank you for this level of service. Kim Myers More