BMW of Westlake

It was refreshing to walk in to a car dealership that didn’t have sales people pressuring or hounding you about purchasing a vehicle. In fact, we had a pleasant car buying experience with Ken and appreci didn’t have sales people pressuring or hounding you about purchasing a vehicle. In fact, we had a pleasant car buying experience with Ken and appreciate his kindness and patience. Great job!! More

We purchased a 2018 Volvo and although it's not their brand, they were just as committed to the sale. It was priced the best we had seen for a comparable vehicle from dealers over a significant distance brand, they were just as committed to the sale. It was priced the best we had seen for a comparable vehicle from dealers over a significant distance away. We have purchase a lot of vehicles and this was the easiest, most haggle free experience we have had. Our salesman, Jimmy Laumer, was professional, concise and efficient. More

Great service, pricing and communication John is fabulous and have been dealing with him for 7 years. he is great!!! Adam is fabulous has gone above and beyond his duty in helping me purcha John is fabulous and have been dealing with him for 7 years. he is great!!! Adam is fabulous has gone above and beyond his duty in helping me purchase another car at another dealer. Justin set up my car and explained all the features to me in minutes. He also gave his cell number so I can text him (which I have) with any questions. All of them were fabulous!! More

Great As Usual I am on my third BWM lease with these folks and the service has always been absolutely top notch. They are fast, efficient and thorough. I highly re I am on my third BWM lease with these folks and the service has always been absolutely top notch. They are fast, efficient and thorough. I highly recommend them for both the sales experience and service experience. More

Had rear differential and driveshaft replaced. Cassie did a wonderful job making it as painless as possible. I wasn’t looking forward to this repair, but it wasn’t nearly as bad as I expected it t Cassie did a wonderful job making it as painless as possible. I wasn’t looking forward to this repair, but it wasn’t nearly as bad as I expected it to be. More

I n love having the Middleburg Heights location option for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. for service. As usual, they got me in on my schedule and took care of my issue efficiently. Christian, Cassie and Jeff are great to work with. More

Jerry Mancini is very good. He is knowledgeable, efficient and alwayS looking for ways to help. Jerry when’re above the call of duty this time. efficient and alwayS looking for ways to help. Jerry when’re above the call of duty this time. More

The service advisor was a pleasure to work with and she was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience. was very knowledgeable and accommodating. This was my first visit to the service department and I have to say it was a positive experience. More

Purchase of certified vehicle As a long time customer, I took my BMW in for regular service and ended up buying a certified 4 series convertible for my wife. Very quick transactio As a long time customer, I took my BMW in for regular service and ended up buying a certified 4 series convertible for my wife. Very quick transaction and dealer was very accommodating. Fred Palmer and Jerry Mancini handled all the details expertly and Mike Niedzwiecki closed all the financial elements with precision. They valued my time and addressed all my needs. More

Fixed my A/C - got me in quickly and fixed the following day. Also fixed a brake light and reverse light error without asking. Very much appreciated! day. Also fixed a brake light and reverse light error without asking. Very much appreciated! More