BMW of Westlake

very helpful and considerate good people...honest and fair especially Tom Zito who arranged the sale as well as Steve the sales manager who went the extra mile to make it a good d good people...honest and fair especially Tom Zito who arranged the sale as well as Steve the sales manager who went the extra mile to make it a good deal More

Quality Service and Customer Satisfaction My wife and I were planning to buy a new car and decided to upgrade our vehicle by checking out the BMW dealership near us in Westlake. Soon after we My wife and I were planning to buy a new car and decided to upgrade our vehicle by checking out the BMW dealership near us in Westlake. Soon after we arrived, we were approach by Jerry, who asked if we were being helped yet and if we needed any help finding anything. We told him what we were interested in and he helped check out the vehicles and gave us an overview of the options available at the time. We ended up finding a car that matched what we were looking for, test drove it, and bought it that day. Jerry was super friendly through the whole experience, helpful, and kept things very relaxed. Even Mike was very helpful with financing and plan options without any pressure towards taking something we wouldn’t be interested in. This being our first vehicle with an interface screen, Ian was very helpful in pointing out the functionality and use of each part; even helping us sync phones right there. Ultimately the exemplary level of customer service experienced here coupled with the excellent nature of the vehicles will likely have my wife and I returning for our future BMW needs, and recommending others to share in the experience. Thanks! More

Great Experience - As Always! The team at the Middleburg Hts. Service Center of BMW of Westlake has been servicing our vehicles for nearly 15 years. We've worked with multiple Ser The team at the Middleburg Hts. Service Center of BMW of Westlake has been servicing our vehicles for nearly 15 years. We've worked with multiple Service Advisors and all of them have always done a great job. Cassie has been taking care of us for the past few years and she is always a pleasure to work with - friendly, knowledgeable and very thorough. More

SERVICE GREAT PEOPLE GREAT ATMOSPHERE!!!! WE BROUGHT OUR CUSTOMERS BMW THERE FOR DIAG AND WE WERE TREATED GREATLY WITH SMART AND PUNCUAL RESPONCES ,THE WORK W GREAT PEOPLE GREAT ATMOSPHERE!!!! WE BROUGHT OUR CUSTOMERS BMW THERE FOR DIAG AND WE WERE TREATED GREATLY WITH SMART AND PUNCUAL RESPONCES ,THE WORK WAS DONE PROMPTLY AND WE WERE UPDATED AS IT WENT THROUGH THE SHOP, I WILL BE RECOMENDING THIS SHOP TO OTHERS!! More

Great new car leasing experience John Caruso was awesome! And Ian was a great teacher of all the neat new features of the X5. highly recommend if you’re looking for a new car. John Caruso was awesome! And Ian was a great teacher of all the neat new features of the X5. highly recommend if you’re looking for a new car. More

Accommodating service Always a pleasant experience at BMW Middleburg Hts Service Department. Work completed as promised in reasonable amount of time and friendly service as Always a pleasant experience at BMW Middleburg Hts Service Department. Work completed as promised in reasonable amount of time and friendly service associates to help check in and check out quickly. More

IZIPIZI Decide what you want, order or pick from lot, sign papers, have Genius lesson, drive off. it was all done very easily and we got what we wanted at a Decide what you want, order or pick from lot, sign papers, have Genius lesson, drive off. it was all done very easily and we got what we wanted at a great price. More

Out Of State Buyer I came in from Michigan to look at an Audi Q5, Rob the salesman was terrific professional, honest, didn't try to push me into buying anything just let I came in from Michigan to look at an Audi Q5, Rob the salesman was terrific professional, honest, didn't try to push me into buying anything just let me look over the car & take it for a test drive. I also asked Rob to do several things & he did them all I could not ask for more from. The dealership was courteous, clean & everyone their was very friendly. Thanks again guys. More

Excellent Car Buying Experience Friendly, helpful, and knowledgeable staff made the car buying experience pleasurable. No pressure selling and easy negotiation for a fair price was Friendly, helpful, and knowledgeable staff made the car buying experience pleasurable. No pressure selling and easy negotiation for a fair price was a plus. Concluding the deal went smoothly and efficiently. More