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BMW of Westlake
Westlake, OH
4,596 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,596 reviews
December 21, 2024
Andrew was very professional and helpful when explaining the service I needed for my vehicle. Andrew kept me informed every step of the way. the service I needed for my vehicle. Andrew kept me informed every step of the way. More
by RENATTA102
Verified Customer
December 19, 2024
Thing are handed in a timely manner here. Service in the waiting room could be more aligned to BMW class and reputation. Service in the waiting room could be more aligned to BMW class and reputation. More
by A_MAJDFAR
Employees Worked With
December 18, 2024
The Service Department is very thourough and professional. Matt is very kind and helpful. Waiting area is comfortable. professional. Matt is very kind and helpful. Waiting area is comfortable. More
by EMC1520
December 18, 2024
The service was fine. It was not exceptional or horrible. I had a Mercedes before I got the BMW. Their service reps make you feel like a valued patron. It was not exceptional or horrible. I had a Mercedes before I got the BMW. Their service reps make you feel like a valued patron. More
by DROBERTSONLAW
Employees Worked With
December 18, 2024
Friendly and knowledgeable staff. Service was done within an hour. Very efficient and continuous communication while waiting on my car. Service was done within an hour. Very efficient and continuous communication while waiting on my car. More
by Sublux
Employees Worked With
December 16, 2024
Cory is always prompt, honest and professional in the service he provides. I value our relationship. service he provides. I value our relationship. More
by DAVIDAR333
Employees Worked With
December 15, 2024
I have bought / Leased many cars from this dealership since the time they opened. John Caruso has been my go to salesman for many years. With Adam’s leadership these people do a great job be it sales or since the time they opened. John Caruso has been my go to salesman for many years. With Adam’s leadership these people do a great job be it sales or service it’s first class! More
by JIMDDOP
Employees Worked With
December 15, 2024
Everything was great, smooth and in general fine People were nice place was clean Thank you for your service were nice place was clean Thank you for your service More
by CHIPNERIC
Employees Worked With
December 14, 2024
Service was scheduled a week in advance, and the vehicle was dropped off Sunday night for Monday morning service. The vehicle sat for a day before the service work started, the second day diagnostics, servi was dropped off Sunday night for Monday morning service. The vehicle sat for a day before the service work started, the second day diagnostics, service work was not completed until the third day. More
by Hart41
Employees Worked With
December 13, 2024
The service representatives at BMW of Westlake are very friendly and professional. Their service technicians are very knowledgeable and complete the work quickly and thoroughly. Great dealership to work w friendly and professional. Their service technicians are very knowledgeable and complete the work quickly and thoroughly. Great dealership to work with! More
by jpkoch1128
Employees Worked With
