BMW of Westlake

This was my fourth BMW I have purchased or leased from BMW of Westlake. The process as always was seamless. I have worked with Ken Delk, my senior client advisor, for the last 8 years. I will continue BMW of Westlake. The process as always was seamless. I have worked with Ken Delk, my senior client advisor, for the last 8 years. I will continue to go to this dealership for any subsequent purchases in the future. More

I love working with Service at BMW of Westlake, but their sales team could be more competitive with other dealerships. sales team could be more competitive with other dealerships. More

There’s nothing nice that I have to say. This was UNPLEASANT Uncomfortable Unattractive Unlikable uncaring unprofessional EXPERIENCE. I don’t even understand how my husband came back here wh This was UNPLEASANT Uncomfortable Unattractive Unlikable uncaring unprofessional EXPERIENCE. I don’t even understand how my husband came back here when I asked him not to sometimes we try to give second chances, but this was a third and just unpleasant or if not more of the first. Your practices are unethical also and I’m sure you know what that is. More

I think everything went fine. I asked a few questions and Cory did respond back with answers on those issues. I asked a few questions and Cory did respond back with answers on those issues. More

Each employee I came in contact with at BMW of Westlake was a pleasure to work with. I worked most closely with Jimmy Laumer and Mike Delczeg during the purchase of my vehicle and for car care and informat was a pleasure to work with. I worked most closely with Jimmy Laumer and Mike Delczeg during the purchase of my vehicle and for car care and information after. Both were professional, timely and knowledgeable when providing me with information. They made the experience such a great memory for me in the purchase of my first BMW! I love my car, and have these gentlemen at BMW of Westlake to thank! I will be back, and will recommend their service to anyone I know! More

The service department is the best. Brittaney is just absolutely amazing. Couldn't ask for a better experience. Brittaney is just absolutely amazing. Couldn't ask for a better experience. More

All around wonderful experience from start to finish-- best service center I have ever dealt with hands down. Everyone is very professional, kind and understanding. My personal sales rep, John Redden, is best service center I have ever dealt with hands down. Everyone is very professional, kind and understanding. My personal sales rep, John Redden, is such a asset to this establishment. Not pushy in the least, just very informative and helpful with the whole process. Prices are more than fair for the unsurpassed quality BMW exhibits. Provided a beautiful brand spankin' new 2024 loaner vehicle while my x1 was being repaired (needless to say I did not want part with the rental, WOW the 2024 X3 is a glorious ride). In addition to the routine maintenance that was done, I also had a nasty gouge repaired on my back hatch. It is such a perfect job, you cannot tell there was anything wrong to begin with --- even it you try to find it. Like it never even happened. Super impressed to say the least. I will def. be back in the near future to trade up to the x3 model. More

Ken Delk is great to work with. The whole place provides great service. I’m on my second car from them. The whole place provides great service. I’m on my second car from them. More

Awesome experience, Waited only about a half an hour for an oil change and car wash. Even sent me a video. Matthew made it painless. for an oil change and car wash. Even sent me a video. Matthew made it painless. More

Excellent service at BMW Westlake! The team were professional, efficient, and ensured my car was in top condition when I left. I Highly recommend them for exceptional care and expertis The team were professional, efficient, and ensured my car was in top condition when I left. I Highly recommend them for exceptional care and expertise! More