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BMW of Westlake
Westlake, OH
4,595 Reviews
At BMW of Westlake we’re dedicated to exceeding our customer’s expectations and guaranteeing satisfaction. Whether you’re looking for a new vehicle or a certified pre-owned vehicle, you can trust BMW of Westlake to put you into your Ultimate Driving Machine. We take great pride to serve our local community as well as all out of state clients. We encourage 3rd party inspections of our vehicles. We can also assist with out of state title work, provide airport valet service and arrange hotel accommodation. We will strive to deliver the ultimate buying experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 4,595 reviews
October 08, 2024
I was very unpleased with the service they didn't do exactly what I told them and I still have the same problem. Not only that I still got the check engine light on that never went off it was supposed t exactly what I told them and I still have the same problem. Not only that I still got the check engine light on that never went off it was supposed to fix that the brake service light still on everything's what it is without brought it in to get it fixed I pay over $3,000 for them to do the job and they didn't even do nothing correctly I was so displeased with the service I was so upset I wanted to bring it back the next day but I didn't have another vehicle so I just continue to drive it and never brought it back forgot about it but since your email me now to give that rating I wanted to let you know how I really felt I was very disappointed More
by CORNEILSMILLS78
Verified CustomerEmployees Worked With
October 07, 2024
The service area is always very accommodating, friendly, and lives up to their promises. Pleasure to do business there. and lives up to their promises. Pleasure to do business there. More
by JSLUPO
October 07, 2024
Did a very quick maintenance which helped me out. Did a very good professional job Did a very good professional job More
by PRIMROSE0
Employees Worked With
October 07, 2024
I feel because I was not buying expensive car, treatment was terrible. Pushed me through everything really fast. No introductions to people. Not very friendly. I will not recommend this dealership to anyone was terrible. Pushed me through everything really fast. No introductions to people. Not very friendly. I will not recommend this dealership to anyone. More
by Jrastall74
Employees Worked With
Tony Hildebrandt
October 07, 2024
I have leased six BMWs with John Caruso's help over the past couple of decades. It's nice to have that kind of continuity. past couple of decades. It's nice to have that kind of continuity. More
by dhricik
October 06, 2024
Brittaney displayed outstanding customer service from the time I dropped my car off until I picked it up! time I dropped my car off until I picked it up! More
by KCYANKS96
Employees Worked With
October 05, 2024
Kelly really went out of her way to make the process as efficient and painless as possible. efficient and painless as possible. More
by Jhelms3
October 05, 2024
John thoroughly exceeded my expectations in the transition from my previous BMW lease into my new one. This is the second vehicle I’ve gotten through John and BMW Westlake. Bob and the entire team transition from my previous BMW lease into my new one. This is the second vehicle I’ve gotten through John and BMW Westlake. Bob and the entire team were dedicated to making sure I had a great experience. I highly recommend and TRUST this team. More
by SSOMMERS1
October 05, 2024
Great to work with. Got everything ready so when I came in, process took about 25 mins and I was driving away. Got everything ready so when I came in, process took about 25 mins and I was driving away. More
by Bheb6111
Employees Worked With
October 04, 2024
Kelly and Erik were incredible to work with. Excellent customer service. Everyone prodessional and kind Dealership is three hours from our home, it was worth the drive. We'd do it again. Excellent customer service. Everyone prodessional and kind Dealership is three hours from our home, it was worth the drive. We'd do it again. More
by A OBRIEN
Employees Worked With
