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BMW of Westlake - Service Center

Westlake, OH

4.7
1,987 Reviews

1,987 Reviews of BMW of Westlake - Service Center

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October 24, 2024

Brittaney & crew in the service department are amazing! ! We always get the best customer service @BMW of Westlake! More

by RAC33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2024 -

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

October 23, 2024

Easy process pretty the car was done in an hour and a half, Corey got me a loaner so I was able to run errands in between. More

by MARCELO.ORCHON
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

BMW of Westlake responded

Marcelo, we are very happy we could provide you with a positive experience!

October 23, 2024

Cory and dealership always do the little extras and a through check up. Gave me a ride to and from the local mall while I waited, a detailed video review of the service sent to my phone, etc.. More

by BCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 22, 2024

High quality work done on time and on budget. Friendly staff who kept me posted with progress. More

by Peter from Avon Lake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Cordell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

October 22, 2024

Andrew was awesome and had the issue with my car resolved and worked with my car warranty company to get the job done . Highly recommend! More

by JSALOPECK
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2024 -

BMW of Westlake responded

Thank you for your review.We are glad we could help!

October 21, 2024

Brittney is fantastic. She’s knowledgeable, helpful, and a pleasure to work with in the service department. More

by MELANIPOLK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

BMW of Westlake responded

Melani, reviews like this give us motivation and help us ensure we provide high-quality care.

October 21, 2024

Very clean. Friendly staff. I never can seem to get a courtesy car when my car is serviced but they do provide transportation to from my work More

by TROXDENISE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Povroznik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day! Since the Covid, manufacturers have significantly cut back on the number of vehicles shipped to dealers. So, we simply do not have as many vehicles for our loaner fleet. Pre-Covid we had nearly 75 loaner vehicles. Now, it is hard to find 30 vehicles for our loaner fleet. I apologize for any inconvenience.

October 21, 2024

I like that the dealership is proactive in getting service visits scheduled. Great service by the team More

by PJMULLOY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

October 19, 2024

When I have an issue Cory is more than happy to solve the problem. Corey has the expertise and knowledge of the BMW. More

by SASSY34HAPPY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

October 19, 2024

Anniversary service easy to schedule dealer has fast professional service with a nicely appointed waiting area. More

by Bernie B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brittaney Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory McConville
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

BMW of Westlake responded

Hello Bernie, thank you; we appreciate your feedback!

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