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1,988 Reviews of BMW of Westlake - Service Center
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September 22, 2024
The maintenance man at the intake desk I communicated with was horrible. Poor communication and unkind with a personality that made you feel like you were bothering him. Not the kind of man you want in t with was horrible. Poor communication and unkind with a personality that made you feel like you were bothering him. Not the kind of man you want in that position. More
by KATH.ROBISON59
Verified CustomerEmployees Worked With
Service desk
September 21, 2024
Service and parts have always been great to me, especially corey and matthew. Fifteen words, now seventeen especially corey and matthew. Fifteen words, now seventeen More
by SCOTT.LEWIS189
September 21, 2024
Very curteous staff, prompt, quality service. comfortable waiting area. Will continue to use in the future comfortable waiting area. Will continue to use in the future More
by RKING20
Employees Worked With
September 21, 2024
Well treated and professional. Highly recommended and will very happy to be working with the folks in service. Highly recommended and will very happy to be working with the folks in service. More
by Tucson
September 21, 2024
Quick and seamless service. I would recommend to anyone that values efficiency and good communication. Thanks! I would recommend to anyone that values efficiency and good communication. Thanks! More
by STUARTRAYL
Employees Worked With
September 21, 2024
I purchased a 2022 BMW x3 from John Redden. He was wonderful. He was patient and kind and more than accommodating. Two weeks later I got a notification that my rear brake pads needed to be rep He was wonderful. He was patient and kind and more than accommodating. Two weeks later I got a notification that my rear brake pads needed to be replaced. I was disappointed to say the least. This is my first luxury vehicle purchase. I was skeptical of a pre owned vehicle and this was why dealing problems From the previous owner or dealership that got over looked . I called John and he immediately connected me to the Andrew at the service center to help. Andrew was also very nice to work with. I took my car in on 9/17 to be looked at. It seems that the rear brake pads weren’t properly assessed at the middle burg heights location and the westlake location was able to fix them at no cost to me. There was also a part that was disconnected or broken in the sun roof that was of no cost to me to fix. My issue was when it was determined that my front brake pads were drivable but would need fixed depending on how I drive in 1-3 months. I drive a lot. I was disappointed at the response of the brake pads being ok enough to sell ethically. Ok enough is not acceptable when you spend thousands on anything. I haven’t had the car for a month and it had to go back to the shop. I told Andrew I was disappointed at the experience of purchasing a luxury vehicle and it’s seems that the bare minimum was done to sell it. I ended up paying almost $700 for front brakes. As I told Andrew it’s not the money but the principle that I just bought this car and am already fixing maintenance after the deal haphazardly missed the back brakes needing replaced. I would have appreciated a more thorough and transparent experience from BMW of Westlake. More
by ODIRI OMOBIEN
Employees Worked With
September 19, 2024
The staff are professional, expert, reliable, and pleasant. I have complete confidence in them and have consistently been pleased with service. John Caruso in sales is excellent. pleasant. I have complete confidence in them and have consistently been pleased with service. John Caruso in sales is excellent. More
by COLLIN71
September 18, 2024
Very customer friendly and accommodating. Service area is very efficient and communicates well with their customers. Recommend this BMW dealership Service area is very efficient and communicates well with their customers. Recommend this BMW dealership More
by TNAVIN18
September 18, 2024
Great service, took my car in at my scheduled time. My car was done and ready to go in far less time than what was promised. My car was done and ready to go in far less time than what was promised. More
by PATRICIAYHUGHES
September 17, 2024
Prompt service. They are eager to help. Friendly staff. They give suggestions but no high pressure! Smile goes a long way! They are eager to help. Friendly staff. They give suggestions but no high pressure! Smile goes a long way! More
by Vanessa E.
Employees Worked With
