Big Star Cadillac
Friendswood, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Jason and Fred were very helpful and accommodating during our time at Big Star. They took the time to help us understand our options. our time at Big Star. They took the time to help us understand our options. More
I never leave reviews but because of one employee and her great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah a great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah and her great customer service was able to create a work order ticket and take my wife’s truck in despite not having a appointment. Karah asked what i was needing done to the truck. She said that what I went in for was a easy job and she assured me that the truck would be ready by end of day. Karah reached out to me once sthe vehicle was ready. She had not only made sure my wifes truck was serviced correctly she had it washed and ready for pick up. Karah has great customer service and passion for what she does. Im not a fan of the cadillac service department but aslong as Karah works there I will be taking my truck in for service. More
Jose at Big Star delivers great and timely service. Even the techs recognize you when you come in and take care of your needs. Even the techs recognize you when you come in and take care of your needs. More
We had a great experience in purchasing our new Escalade: from finding it on the website, to test driving it with Gary Yannibelli, to the purchase process, and delivery with Deyme Perez! from finding it on the website, to test driving it with Gary Yannibelli, to the purchase process, and delivery with Deyme Perez! More
Bob is always so helpful and keeps me updated on car appointments everything always goes so smoothly last appointment found needed repair and set me up in another car and was done in same time as appoin appointments everything always goes so smoothly last appointment found needed repair and set me up in another car and was done in same time as appointment schedule he’s amazing More
Angelika once again took care of her customer. Finding me exactly what I asked for. I will definitely be back in a couple of years for my next vehicle. Finding me exactly what I asked for. I will definitely be back in a couple of years for my next vehicle. More
The purchase process was too slow we almost gaiv up and did not purchase to car due to the lack of hussle and inablity to do tw things at once. did not purchase to car due to the lack of hussle and inablity to do tw things at once. More
Had some issues in the beginning after a failed software update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pl update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pleased with the result so far. More
Karah is always helpful when I come in for service. She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be well taken care of by the company, always dedicated to eradicate any issue that's in her way in order to ease the customer. You go Karah..... More
Lisa was very helpful in our decision-making process all personnel at the dealership. Were courteous, professional service!! personnel at the dealership. Were courteous, professional service!! More











