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Big Star Cadillac

Friendswood, TX

4.8
3,501 Reviews
At Big Star Cadillac, we believe luxury should be effortless, transparent, and tailored to your life. Proudly serving Houston, Friendswood, Pearland, League City, and drivers throughout Texas, we offer one of the largest selections of new Cadillac models and Certified Pre-Owned vehicles, including the Cadillac Escalade, Cadillac LYRIQ, Cadillac OPTIQ, Cadillac XT5, Cadillac CT5, and Cadillac VISTIQ. UP-FRONT, TRANSPARENT PRICING Whether buying or leasing, the process should be simple and stress-free. That is why Big Star Cadillac is committed to clear, up-front, and transparent pricing on every vehicle we sell. Our online inventory is updated daily with competitive market-based pricing, available incentives, lease offers, and financing options, so you can shop with confidence from the comfort of your home. No games. No surprise ad-ons or hidden fees. Just straightforward pricing and a luxury buying experience built around trust. CADILLAC TO YOUR DOOR - LUXURY DELIVERED DIRECT TO YOU As Houston’s exclusive Cadillac To Your Door dealer, Big Star Cadillac brings the showroom experience directly to your home or office. With this premium concierge service, you can: -Schedule a no-obligation 24-hour test drive -Receive a guaranteed written trade appraisal -Complete your purchase or lease paperwork remotely -Have your new Cadillac delivered to your driveway all across Texas -Enjoy complimentary pick-up and delivery for eligible service visits You never have to visit the dealership unless you want to. We make the drive so you don’t have to. THE CADILLAC EXPERIENCE, REIMAGINED Whether you are shopping for a new Cadillac, exploring EV options like the LYRIQ, OPTIQ, VISTIQ, and Escalade IQ or searching for a meticulously inspected and reconditioned Certified Pre-Owned Cadillac or looking for tremendous savings with our Executive Cadillac Loaner Fleet, our Cadillac Certified Sales Professionals are dedicated to helping you find the perfect vehicle and the right lease or finance plan. Our commitment continues long after the sale with expert maintenance, genuine Cadillac parts, and white-glove service designed to protect your vehicle’s performance, safety, and long-term value. Why Houston Drivers Choose Big Star Cadillac: -Large selection of new and Cadillac Certified Pre-Owned Vehicles -Up-front, transparent pricing -Cadillac To Your Door concierge delivery and service -Beautiful, State-of-the-art Sales & Service Facility -Cadillac Mobile Service+ -Competitive lease and finance offers -Factory-trained service technicians -Convenient location on Gulf Freeway, just 2 minutes south of Beltway 8 VISIT BIG STAR CADILLAC IN HOUSTON Conveniently located in Clear Lake, Big Star Cadillac proudly serves Houston and surrounding communities with a modern luxury automotive experience centered on honesty, convenience, and exceptional customer care. Discover why more Houston drivers choose Big Star Cadillac for transparent pricing, premium service, and Cadillac luxury delivered right to their door.
Contact Dealership

18100 Gulf Freeway, Building B

Friendswood, TX

77546

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Showing 3,501 reviews

April 16, 2024

Jason and Fred were very helpful and accommodating during our time at Big Star. They took the time to help us understand our options. More

by BRIAN.CLARK0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Ramsland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzFrederick zzMcGrew
Apr 16, 2024 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

April 16, 2024

I never leave reviews but because of one employee and her great customer service im here to leave a review. I took my wifes suv in for a oil change and to service a problem we have been experiencing. Karah a More

by Mpr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ainsley Roark
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzJeff zzDial, zzKarah zzGonzales
Apr 16, 2024 -

Big Star Cadillac responded

Thank you for your review and kinds words regarding Karah. I would love to hear from you directly so that I might learn how we can earn a 5 star review on your next visit. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

April 15, 2024

Jose at Big Star delivers great and timely service. Even the techs recognize you when you come in and take care of your needs. More

by tnmayer
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Jose Teran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2024 -

Big Star Cadillac responded

Thank you! We are truly humbled by your kind words.

April 14, 2024

We had a great experience in purchasing our new Escalade: from finding it on the website, to test driving it with Gary Yannibelli, to the purchase process, and delivery with Deyme Perez! More

by mkcasti
Recommend Dealer
Yes
Employees Worked With
Gary Yannibelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

April 14, 2024

Bob is always so helpful and keeps me updated on car appointments everything always goes so smoothly last appointment found needed repair and set me up in another car and was done in same time as appoin More

by Donnak124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bobby Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Big Star Cadillac responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

April 14, 2024

Angelika once again took care of her customer. Finding me exactly what I asked for. I will definitely be back in a couple of years for my next vehicle. More

by VIVIAN.SMITH24
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ruben Cauton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly -Finance 5 stars, zzAngelika zzFelix
Apr 15, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

April 13, 2024

The purchase process was too slow we almost gaiv up and did not purchase to car due to the lack of hussle and inablity to do tw things at once. More

by dad50ggr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Mauricio
4.0
This rating includes all reviews, with more weight given to recent reviews.
Angela Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Connor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Iriam Diaz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Big Star Cadillac responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Mike Pierce, General Manager, mpierce@bigstarcadilla.com

April 12, 2024

Had some issues in the beginning after a failed software update, but Daniel and the Big Star team put in great effort to have it resolved and to gwt the part needed to make my car perfect again. I'm very pl More

by john.kirkpatrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LeAnna Kerr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : zzKarah zzGonzales
Apr 15, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive outcome! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 12, 2024

Karah is always helpful when I come in for service. She's always eager to assist me with any issues I may have. I'm drawn to here by her attitude it seems to never change. A person like that should be More

by montgenius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
zzKarah zzGonzales
Apr 12, 2024 -

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

April 12, 2024

Lisa was very helpful in our decision-making process all personnel at the dealership. Were courteous, professional service!! More

by mrs.wilburn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Velasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mujica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

Big Star Cadillac responded

Thank you! We are delighted that our team was able to provide an exceptional, 5-Star experience for you. We are honored that you chose Big Star Cadillac!

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