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Coastal Kia

Wilmington, NC

4.8
5,534 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,534 reviews

January 05, 2023

Friendly service person. Looking forward to seeing you all in 2023 since it’s a friendly atmosphere. More

by chanteejohnson40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for our service team. We look forward to seeing you as well this new year!. Please call us if you need anything. We appreciate your business.

January 04, 2023

The service was excellent and the service person was excellent also. I think his name was Sam. Very professional. More

by suziebrezinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious feedback. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. We love the feedback including, "the service was excellent...very professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 04, 2023

The dealership was very clean and organized. The sales reps and business department were friendly and approachable. More

by brittanywest10
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Houchin
Jan 05, 2023 -

Coastal Kia responded

Great news! We appreciate the five star rating and compliments for our staff. It was thoughtful of you to take time to rate your recent experience online. Thank you for choosing Coastal Kia!

January 04, 2023

Wonderful service and communication was timely and professional. Jason went above and beyond to get us a good deal and has the vehicle detailed and delivered to our home the next day. More

by LWalls
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Jan 04, 2023 -

Coastal Kia responded

Thank you for the gracious comments and five star review. We are thrilled to hear our Sales Consultant Jason Dodd exceeded your expectations. Congratulations and enjoy! Please call us if you need anything.

January 04, 2023

Not a fan of kia . After buying my 2022 kia sorento 50,000.00 suv it's the most uncomfortable vehicle I've ever had! Tried to get kia to buy it back the same week seein More

by cindymurray7777
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Skylar Fulford
Jan 05, 2023 -

Coastal Kia responded

Please reach out to our Operations Manager Peggy Roberts at 910-798-4706. We would like an opportunity to discuss your frustration so we may work towards a solution together. We look forward to your call.

Jan 05, 2023 -

cindymurray7777 responded

The only way to solve the issue is buy it backlike ive been trying to do from first week i bought it.

January 03, 2023

My service guy was great. Kept me informed and went over everything that had been done with me. More

by PATTI6361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and gracious comments. We are thrilled our service team exceeded your expectations. Thank you for the high marks for our service consultant Bob Tomlin. Please call us if you need anything. Thank you for choosing Coastal Kia!

January 02, 2023

I loved the works so much they made progress a breeze! ❤️ and the new car is more than amazing More

by smalls.tieder
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, John Wallace, Bill Mathias, Alex Houchin, Jason Dodd
Jan 03, 2023 -

Coastal Kia responded

Congratulations! We appreciate the five star review and high marks for so many of our sales team members. Enjoy! Please call us if you need anything. Thank you for choosing Coastal Kia!

January 01, 2023

They always treat you well. The work is completed on time.woukd continued to use them More

by DBARKER1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and high marks for so many of our team members. We love the feedback including, "they always treat you well...the work is completed on time." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 01, 2023

Over priced service department is not reliable or trustworthy would be hesitant to use for anything that is not covered under warranty which I had to pay extra for More

by SHEAGERTY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Coastal Kia responded

Shawn, we are here to help and would like to gather some more information regarding your recent hitch installation visit. Our Operations Manager Peggy Roberts tried to reach you via phone. When time permits please call her directly at 910-798-4706. We look forward to your call.

January 01, 2023

The service man gave me great Service on my Roommate's Kia Rio. I hope to get him as my Service man the next time I come in for Servicing the car More

by HVARNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review. We sincerely appreciate the high marks and gracious comments. Please call us if you need anything. Happy New Year from Coastal Kia!

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