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DCH Wappingers Falls Toyota

Wappingers Falls, NY

Overview
Employees
Reviews
Vehicles
4.6
7,749 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,749 reviews

January 27, 2025

Customer service is excellent as soon as I drive inside the service center I am welcomed, and going inside to the Service Advisor, the same. More

by Kimverven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that you've received excellent service from the moment you arrived. We truly appreciate your feedback and look forward to serving you again!

January 26, 2025

Quite efficient. Staffs are friendly and professional. Too bad no complimentary car wash. All is well. More

by ccwu
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Fusaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that you had a positive experience with our staff. We appreciate your feedback on the car wash, and we'll definitely keep that in mind for the future. We look forward to serving you again soon!

January 26, 2025

Overall a great experience getting my car serviced at DCH toyota service center. Everyone I dealt with, from service writers to technician were pleasant and thorough. More

by MARKAE16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We're so glad to hear that your experience at DCH Toyota Service Center was great. Our team works hard to provide excellent service, and it's fantastic to know that we met your expectations. We look forward to assisting you again in the future!

January 26, 2025

I already send a review with no response. What’s the point in writing this More

by NADIA1135
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Judy Deems
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

January 26, 2025

Melissa and Dylan were both very helpful and knowledge during the car buying process. Melissa explained all the Highlanders features and helped me set up my phone Bluetooth. Dylan was patient and explai More

by tinkerbell52601
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad Melissa and Dylan were able to assist you and make your car buying process smooth. If you have any more questions or need further help, feel free to reach out anytime! Enjoy your new Highlander!

January 26, 2025

Always a pleasure to work with the staff and management. No time wasted. Quick and simple More

by AMEDON89
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Sinapi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael O'Hare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Heimink
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kurt Kueshal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that you had a quick and seamless experience. It's always a pleasure working with you, and we look forward to assisting you again in the future!

January 26, 2025

Respectful service manager and mechanics. Also respectful of my car taking care not to get dirty inside or scratch the car. Beats the BMW dealer by a mile. More

by Vic
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're thrilled to hear that our team provided you with respectful service and took great care of your car. We truly appreciate your feedback and are glad to have earned your trust. We look forward to serving you again soon!

January 26, 2025

I had aNYS inspection and other maintenance done to my Tacoma truck. Work was done in a timely manner. More

by Car78412
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're happy to hear that the inspection and maintenance on your Tacoma were completed on time. If you need anything else in the future, don't hesitate to reach out!

January 26, 2025

Very good service, honest and qualified technicians and service representative. They also performed an annual DMV inspection at no charge. Thank you. More

by deyoung.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

DCH Wappingers Falls Toyota responded

Thank you for your wonderful review! We’re so glad to hear that you had a positive experience with our service team. We take pride in providing honest and high-quality service, and we're happy to have earned your trust. We look forward to assisting you again in the future!

January 24, 2025

Thomas was very professional, efficient and he provided great customer service experience. I would highly recommend Thomas! More

by Onebacio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

DCH Wappingers Falls Toyota responded

Thank you so much for your wonderful feedback! We’re thrilled to hear that Thomas provided you with such a great customer service experience. We’ll be sure to pass along your kind words to him. We truly appreciate your recommendation and look forward to serving you again in the future!

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