DCH Wappingers Falls Toyota

Everyone was great from service staff to mechanic Jeremiah the mechanic explained everything to me and I was confident he would do a great job on my car Jeremiah the mechanic explained everything to me and I was confident he would do a great job on my car More

Very helpful when looking at multiple cars and trying to find what the customer needs. find what the customer needs. More

Brought my car in to to fix ac. It was under warranty and they fixed it. When I got the car back I noticed a bad leak underneath the hood. I mentioned it to the Toyota guy and he sa It was under warranty and they fixed it. When I got the car back I noticed a bad leak underneath the hood. I mentioned it to the Toyota guy and he said, it was a very involved job and it's most likely a residual leak from the work they had done. He came out and wiped up the mess. I then drove it home to my newly paved driveway.... the vehicle continued to leak. A few days pass and I talked to a family friend of mine who is a mechanic and he told me that it was transmission fluid that was leaking and I should take it right back there. I started to drive it back up and the transmission started slipping as I was driving with my wife, a 3 year old and a 9 month old.. I brought it back up and dropped it of, praying they wouldn't say this is somehow my fault and this is just a new occurrence. That was not the case. they stated that the repair work done on the car was very involved and the mechanic somehow damaged the xxxxxxx that connect the tranny lines to the radiator... (how an ac compresser repair, had anything to do with tranny lines and a radiator?? You got me.) Anyways, after initially telling me it was just the xxxxxxx of the radiator that needed to be replaced, they called me 2 days later to day say that I needed a whole new radiator. And I had to wait an additional 3 or 4 days for the car to be done.... bear in mind I am about 2 weeks into this repair at this point... 4 days later comes and everything is seemingly the way it should be with everything. However my transmission doesn't seem to be 100% as it was when I initially brought it in.. I do feel that in a few to 5 years, or sooner will have a major issue that they will not own up to being that's its been that long since they serviced the car... At the end of the day I learned that I made a major mistake using DCH to repair my car and I will never make that mistake again.. I hope my tranny lasts. More

it was an amazing experience buying my first vehicle I was helped very well buy a staff member named Avi and am very pleased with Toyota was helped very well buy a staff member named Avi and am very pleased with Toyota More

Experience it’s ok, good place it’s very clean if look to find a nice car service come here find a nice car service come here More

I waited several weeks for an initial appointment, then another several weeks for parts. When the service actually took place, they did not complete the work because they did not order all of the parts. another several weeks for parts. When the service actually took place, they did not complete the work because they did not order all of the parts. Also - the service techs left a fresh 2" scratch on my back door and grease all over the interior. The grease I had them clean up, but the scratch is my reminder. I had no issue with the people I talked to in the service department, but I won't be coming back. I don't have the time to wait all over again while they do another $500 worth of labor on what should have been fixed in one visit. Otherwise, good coffee, clean facilities, and friendly people overall. It's too bad, really - this could have been my shop. More

Joe Degroodt and the entire team were excellent. Very helpful. Made experience smooth and easy. I would recommend them to anyone. In fact, my son was involved in a severe car accident over the weeke Very helpful. Made experience smooth and easy. I would recommend them to anyone. In fact, my son was involved in a severe car accident over the weekend, he was hit head on. He called Joe who immediately started the search and found him a car, exactly what he wanted, within a few days. I can’t say enough good things about Joe snd the whole team at wappingers. They are amazing!!!! More

Jaime took care of me. Was looking for a new hybrid. Car is what I thought it would be. Smooth experience. Will be back. Was looking for a new hybrid. Car is what I thought it would be. Smooth experience. Will be back. More

Long delay. Poor communication. No updates while waiting. Bill was incorrect and needed to be adjusted. Poor communication. No updates while waiting. Bill was incorrect and needed to be adjusted. More

Tom was attentive and informed me every step. And stayed on top of the credit card issues And stayed on top of the credit card issues More