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DCH Wappingers Falls Toyota

Wappingers Falls, NY

4.6
7,043 Reviews
At DCH Wappingers Falls Toyota, you'll find a better way to buy a car. Thousands of customers love Toyota vehicles-and this dealership-but don't like the hassle of car buying. This became the incentive for change, introducing Hassle-Free Pricing to the Hudson Valley. LOOK FOR YOUR HASSLE-FREE PRICE ON EACH AND EVERY NEW TOYOTA AND PRE-OWNED VEHICLE. Rest assured that the car you get is the car you'll love. No games. No gimmicks. No second-guessing. This is the way car-buying was meant to be.
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1349 Route 9

Wappingers Falls, NY

12590

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Showing 7,043 reviews

August 09, 2022

Everyone was great from service staff to mechanic Jeremiah the mechanic explained everything to me and I was confident he would do a great job on my car More

by Lou376
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Giordano, Ciarra Arias
Aug 10, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! It's a pleasure to know Jeremiah could assist you and provide you with such great service.

August 08, 2022

Very helpful when looking at multiple cars and trying to find what the customer needs. More

by xx
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Rivera (in Sales)
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 08, 2022

Brought my car in to to fix ac. It was under warranty and they fixed it. When I got the car back I noticed a bad leak underneath the hood. I mentioned it to the Toyota guy and he sa More

by Rciancanelli1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jason Gasiunas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

DCH Wappingers Falls Toyota responded

Rich, It was nice speaking to you again today. I know this was very frustrating for you and your family. The air conditioning repair was pretty complex, as I said the compressor is located down at the bottom so several things needed to be moved out of the way to gain access. During the t Repair there was a line that was pretty rusted, when it was Disturbed it began to leak. When we originally roadtested the car we didn't see it. We put the radiator in it because I didn't trust the new lines securing it. My former looked it over when it was all set and confirmed that the repair was done properly and with no residual damage to anything, including the transmission. Again, please reach out to me if you have any further concerns otherwise I look forward to your next visit. Thank you, Ben

August 07, 2022

it was an amazing experience buying my first vehicle I was helped very well buy a staff member named Avi and am very pleased with Toyota More

by Tara Fischetti
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Avi Avitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 07, 2022

Experience it’s ok, good place it’s very clean if look to find a nice car service come here More

by RODRIGUEZ1991.RSH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Giordano
Aug 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us!

August 07, 2022

I waited several weeks for an initial appointment, then another several weeks for parts. When the service actually took place, they did not complete the work because they did not order all of the parts. More

by leathej1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Giordano
Aug 09, 2022 -

DCH Wappingers Falls Toyota responded

I am very sorry to hear this. I’d like to know more about what happened. Please call me at your earliest convenience. Thank you, Ben 845-296-4261

August 06, 2022

Joe Degroodt and the entire team were excellent. Very helpful. Made experience smooth and easy. I would recommend them to anyone. In fact, my son was involved in a severe car accident over the weeke More

by LHOPF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Callahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Abell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe DeGroodt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephanie Freitas
Aug 06, 2022 -

LHOPF responded

I also want to add Joe’s follow up has been excellent as well. He has made himself available for any questions after the sale. I know any issues I have I can call him and if he doesn’t have the answer he will get it for me in a timely manner. This is definitely my forever dealership. So happy with my car and the wonderful wappingers dealership.

August 06, 2022

Jaime took care of me. Was looking for a new hybrid. Car is what I thought it would be. Smooth experience. Will be back. More

by Ak1996
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jaime in sales 5/5, Naeem Randall
Aug 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with us! It's a pleasure to know Jaime was able to assist you and make your experience a memorable one.

August 06, 2022

Long delay. Poor communication. No updates while waiting. Bill was incorrect and needed to be adjusted. More

by aimee.s.estrada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown
Aug 10, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership, we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892 to further discuss.

August 06, 2022

Tom was attentive and informed me every step. And stayed on top of the credit card issues More

by ddpierro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ciarra Arias
Aug 08, 2022 -

DCH Wappingers Falls Toyota responded

Thank you for the positive feedback regarding your recent experience with Tom!

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