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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,360 Reviews
Call Service Center (845) 288-1303

4,360 Reviews of DCH Wappingers Falls Toyota - Service Center

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November 22, 2023

Matthew was very very helpful and considerate and so professional and lovely! Great job ?? More

by TDESHA1
Recommend Dealer
Yes
Employees Worked With
Matthew Maffucci
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Nov 22, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that Matthew was so helpful during your visit!

November 22, 2023

Helpful. Knowledgeable. Easy to communicate Amazingly easy interaction for working with someone on the other side of the country More

by KAREN82
Recommend Dealer
Yes
Employees Worked With
Yankiel
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Nov 23, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

November 19, 2023

Great establishment great customer service Always willing to go above and beyond. I highly recommend this place More

by wpfd47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Goldberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Berenguer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

November 19, 2023

Mr Hackett was truly professional, with the highest level of customer service! While waiting, I found the receptionist, Sheridan, an excellent representative of the dealership and very helpful! More

by MMALONE1880
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Nov 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that Mr. Hackett and Sheridan were so helpful during your visit!

November 18, 2023

DCH Toyota Wappingers NY did a great a job accommodating me with professional service they provided in a timely manner. More

by MT564
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy Deems
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Nov 18, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

November 18, 2023

My experience was more than excellent! ! Every single person I dealt with went above and beyond! More

by rosannec55
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Nov 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

November 18, 2023

Had appointment for oil change at 11:30am. Sat there for 2 and half hours Tool long just to get oil changed More

by MASON2132
Recommend Dealer
No
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Nov 20, 2023 -

DCH Wappingers Falls Toyota responded

I wanted to extend our sincerest apologies for the extended wait time you experienced recently. Your time is valuable, and we regret any inconvenience caused by the delay in our service. We're dedicated to providing prompt and efficient service, and we fell short of our usual standards during your recent visit. Please know that we're taking immediate steps to address this issue and prevent it from happening in the future. Thank you for your continued support and understanding. We look forward to serving you better in the future.

November 18, 2023

Good Even though the company did not inform me or anyone of multiple techs being off due to covid causing my appointment time to be 3 hours longer then expected More

by ALAN.HAGERTY0394
Recommend Dealer
Yes
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Nov 19, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback and for bringing this to our attention. We'll be sure to share your comments with our management team so we may improve.

November 17, 2023

Good atmosphere, great help. Respectful and courteous We were so happy with our purchase we are going to buy another vehicle through DCH Wappingers More

by mikemje69
Recommend Dealer
Yes
Employees Worked With
Francisco
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Nov 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

November 17, 2023

Friendly professional that is more than enough information. I believe is should work thank you More

by BigBus5130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 17, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

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