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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,354 Reviews

4,354 Reviews of DCH Wappingers Falls Toyota - Service Center

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September 14, 2023

The worst interaction I can I ever imagine I want to sell my car so I don’t have anything to do with this dealership More

by BABSH3821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who ever was at payment center is horrible
Sep 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 14, 2023

Service was thorough and ready when they said it was. Staff all very friendly. This is my first Toyota and couldn’t be happier with the service and my Tacoma More

by DIPERNO23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We really appreciate your kind words.

September 14, 2023

Mathew was kind, courteous, patient and knowledgeable. Probably my best ever experience at DCH! I was very appreciative of how Mathew interacted with me. He is very considerate. More

by linde246
Recommend Dealer
Yes
Employees Worked With
Mathew Rivera
Sep 14, 2023 -

DCH Wappingers Falls Toyota responded

Mathew is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

September 13, 2023

Very friendly, attentive and efficient. Answered all my questions and she seemed genuine. I’m glad that I had such great service. More

by DCOM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Judy in service
Sep 14, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

September 12, 2023

Salespeople and everyone there were extremely helpful , knowledgeable, and easy to engage! Would encourage family and friends on purchasing from this dealer More

by Rick Pina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime GarciaMuniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

September 12, 2023

The service was accurate and seemed fine. The people were friendly and knowledgeable. The place was clean More

by JRNELS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

September 12, 2023

Very great guy and well customer service and a very good seller he was on of the best helps More

by NUBE.MENDIETA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel mejia
Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

September 12, 2023

Organized process, technically advanced, personable and friendly staff, comfortable and clean waiting area for customers More

by Tammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren fusaro
Sep 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your visit was worthy of five stars. We appreciate your business and hope to see you during your next visit!

September 10, 2023

Your sales personnel lied and told me he was going to replace my window. When I spoke to the sales manager, nothing was said to them, and I had already signed the papers. I think that was a very noble th More

by TOOMEY55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

September 09, 2023

Horrible service. No one answers their phones or texts. And it seems everything is dropped when it’s time for their two hour lunch break. More

by Bp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mathew
Sep 12, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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