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DCH Wappingers Falls Toyota - Service Center

Wappingers Falls, NY

4.6
4,390 Reviews
Call Service Center (845) 288-1303

4,390 Reviews of DCH Wappingers Falls Toyota - Service Center

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June 13, 2023

Efficient Quick, kept me informed. They listened to my concerns and followed up on them. More

by johnsonsandra30
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

June 13, 2023

Thomas our service manager was very professional and informative and courteous. I purchased a vehicle from DCH Wappingers, Toyota, and I take my car nowhere else but they’re there, efficient, profession More

by POPCRACKLESNAP56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Tyler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mathew Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Thomas was able to assist you throughout your visit. We hope to see you again!

June 13, 2023

I think is better to Don't Say anything about that dealer Because my experience was not to God More

by TUMIMO56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daryl Callahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Karl Boye
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Kolozy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Newsham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Carlson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McCarthy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

June 12, 2023

Very friendly courteous employees here. I would recommend this dealer to my friends and family for sure. More

by DEBT587
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zion Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

June 12, 2023

Service was ok but this this time they forgot to up my fluids or check my tire pressure. Though the video communication was execellent I was not communicated about my bill. More

by Atifms62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Tyler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Dear Atifms62, thank you for taking the time to post a review. Please accept my apology for how your recent visit to our service department was handled. Please be assured we take all customer concerns seriously and will address this with our staff. I would welcome the opportunity to discuss this with you personally if you wouldn’t mind contacting me. I can be reached at (845) 296-4200, or by email at leeburns@lithia.com. Regards, Lee Burns, General Manager.

June 12, 2023

Good Good overall experience I don't have more to say then that. Would buy a vehicle from there again More

by LAURENFUSARO
Recommend Dealer
Yes
Employees Worked With
Avi
Report | Print
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad that our team was so helpful during your visit!

June 12, 2023

It was a great experience I felt like they cared I am coming back repeatedly! More

by JWORTHINGTON96
Recommend Dealer
Yes
Employees Worked With
Thomas Hackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Hackett
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Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again.

June 11, 2023

My car only had 56,000 miles on it and I was told the transmission needed replacing and they would not assist in any way. $12,000 for a 5 year old car. Absolutely absurd. Never buying another Toyota. More

by M h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember.
Report | Print
Jun 13, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

June 10, 2023

Excellent customer service. Thank you so much. I will be back for the next service. More

by elenavm02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Gasiunas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2023 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience with us! It is a pleasure to have you as a customer. We look forward to seeing you again!

Jun 11, 2023 -

elenavm02 responded

Thank you 😊

June 10, 2023

Atención personalizada de alta calidad, todo muy bien organizado y puntual. Revisión rápida y confiable. More

by GEORGEPAEZ1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blanca Simpson
Report | Print
Jun 10, 2023 -

DCH Wappingers Falls Toyota responded

¡Gracias por tus comentarios! Agradecemos sus amables palabras.

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