Falcone Volkswagen Subaru & Saab - Service Center
Indianapolis, IN
220 Reviews of Falcone Volkswagen Subaru & Saab - Service Center
Great customer service. I walked into the wrong side of the building, the team stopped what they were doing, and personally escorted directly to the company rep that I neede I walked into the wrong side of the building, the team stopped what they were doing, and personally escorted directly to the company rep that I needed to speak with. Very professional and pleasant team. The company rep that scheduled our meeting, helped adjust the scheduling last minute that morning, and gave me arguably the most detailed walkthrough of the vehicle that I was picking up - including setting my phone up and connecting it the vehicle for me. She made my morning, and that kind of service isn't so common nowadays. Just wanted to say thanks Betsy! More
I really enjoyed working with Betsy and her help with me understanding the features on my new Forester. She is a great teacher! understanding the features on my new Forester. She is a great teacher! More
Betsy was so friendly, offering to show me the technical details of my new ride. She was patient and informative, and I left more confident in the use of the car than I would have been otherwise. Her inst details of my new ride. She was patient and informative, and I left more confident in the use of the car than I would have been otherwise. Her instruction was far better than reading out of the manual. Thank you! More
Tony did a wonderful job of communicating with me as to setting up my appt. and the status of my repairs. He is always friendly and helpful! setting up my appt. and the status of my repairs. He is always friendly and helpful! More
As Always I Receive Personal Attention to Any Issues That Arise. They Always Go the Extra Distance to take Care of My Vehicle Needs Arise. They Always Go the Extra Distance to take Care of My Vehicle Needs More
I brought my 2020 Passat in for an oil change. Steve was great as always as well as the rest of the staff I came in contact with. Always treated in a professional and friendly manner. Steve was great as always as well as the rest of the staff I came in contact with. Always treated in a professional and friendly manner. More
Our Love-Encore training was very informative. Betsy was patient while we went through our questions and even went into further explanation when I didn’t quite understand what she was talking abou Betsy was patient while we went through our questions and even went into further explanation when I didn’t quite understand what she was talking about. Thanks Falcone Subaru and Betsy for the great experience. More
Service is always outstanding and the staff are an absolute pleasure to work with. I trust these guys with my life; good business. A+ & 5 stars! absolute pleasure to work with. I trust these guys with my life; good business. A+ & 5 stars! More
FSE Dan & techs were able to diagnose my issue and my vehicle was ready for pick up in an outstanding timely manner! Super impressed with the Brady, SM & both writers I encountered. Love Falcone and will vehicle was ready for pick up in an outstanding timely manner! Super impressed with the Brady, SM & both writers I encountered. Love Falcone and will ALWAYS drive from Crawfordsville to have them service my Subaru over a well known Subaru dealership closer to my home! More
Sales person excellent polite and courteous Service Dept are also good and kind don’t always understand how the pricing always fluctuates what is quoted is not usually what the end is. are also good and kind don’t always understand how the pricing always fluctuates what is quoted is not usually what the end is. More