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Family Hyundai

Tinley Park, IL

4.4
8,745 Reviews
Family Hyundai strives to provide the best customer experience possible to every one of our customers. To all customers that are buying, leasing or servicing their vehicles it is our mission to make sure that each of our customers are happy and satisfied with their product and service. Here at Family Hyundai we strive to make each of our customers feel like family and produce the most comfortable atmosphere.
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8101 W 159th St

Tinley Park, IL

60477

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Showing 8,745 reviews

February 05, 2021

Mayweather was great. So patient with us. He walked us through all the features in our Santafe. Austin was the the other salesman and he was so kind. Everyone we worked with was wonderful. More

by MRSPRYAN2003
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mayweather Shorter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Osabuohien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

February 05, 2021

Called and made an appointment for the recall and added a tire rotation. Get there for my appointment only to be told the parts for the recall aren't in. My question is, why wasn't I informed when I made t More

by Tusconfam
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 22, 2021 -

Family Hyundai responded

Thank you for your review. We’re sorry your visit didn’t go as planned and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Feb 22, 2021 -

Tusconfam responded

I will be reaching out again to make the appointment for the recall, eventhough I was told I would be on the call list when the parts came in, which I have not gotten the call. 🤷‍♀️

February 05, 2021

colin rocks..very polite. he has a lot on his hands with customers and seems like he handles it like a champ..if our car needs help, you got it..hopefully not though. More

by saldog424
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2021 -

Family Hyundai responded

Thanks for sharing your thoughts about your experience with Colin here at Family Hyundai. We appreciate your business and hope to see you again soon!

February 04, 2021

Fir the 3rd time, I have already submitted a review. My experience was super, from Kristie my salesperson to Al to finance person. Would recommend dealer to my friends. More

by POLICE158
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristi Feinberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Pellizzeri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Panici
Feb 04, 2021 -

Family Hyundai responded

Thank you so much for your wonderful review! We are thrilled that Kristi, Al, and our sales team had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Family Hyundai!

February 04, 2021

Great experience!!! Everything worked great. Service was quick and fast and friendly. I was very happy with my latest visit. I appreciate having a great experience. More

by Practical car guy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Krzis
Feb 04, 2021 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

February 04, 2021

It was an okay experience. Was at dealership for more than four hours, leasing a new car. Noticed many people in the showroom, at the back, I guess where management sits, were not wearing masks. There wa More

by LDS1065
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Feb 05, 2021 -

Family Hyundai responded

Thank you taking the time to leave us a review. We are so glad that we had the opportunity to work with you on your new lease. We apologize that you were not completely comfortable. Please don't hesitate to reach out if you need anything else.

February 03, 2021

Well-organized service department with courteous, helpful staff. Oil change done quickly while I waited. I was pleasantly surprised to get this third service for free. More

by JackiFae
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Salin
Feb 03, 2021 -

Family Hyundai responded

Jacki, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 03, 2021

The team was very friendly. I went in to get a oil change. They called to say I needed breaks on my car. My car was finished in a timely matter! More

by noahyork
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
Feb 03, 2021 -

Family Hyundai responded

Thank you so much, Noah, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Family Hyundai. Please don't hesitate to reach out if you need anything else.

February 03, 2021

Your dealership has an excellent sales staff, service department and courteous and friendly office staff. Your service department is one of the very best around! More

by MCALLAHAN722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Salin, Eric Kratschmer
Feb 04, 2021 -

Family Hyundai responded

Thank you for your business and this review. We're happy to hear our service team was able to serve you and demonstrate our commitment to great service. We appreciate feedback like yours " Your service department is one of the very best around". If there is anything we can assist you with in the future, please let us know.

February 03, 2021

The people running the service department at Family Hyundai are top notch. If you purchase a vehicle from this dealership, you will be able to sleep soundly every night knowing they have your back. Mik More

by JOLOONFIRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Ghouleh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Family Hyundai responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Hyundai.

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