Ferman BMW

It was easy to schedule my service appointment. I was greeted warmly upon arrival. The staff was great and explained everything that was needed. My car was ready when promised. It was a very pleasa I was greeted warmly upon arrival. The staff was great and explained everything that was needed. My car was ready when promised. It was a very pleasant experience. More

Sal, my service tech got me in early and took care of my cars service promptly without any problems. Very happy. cars service promptly without any problems. Very happy. More

Fantastic service and price as usual, best staff around. Special tanks to Joe and Mary. They are the best. Special tanks to Joe and Mary. They are the best. More

The service was great. I was in and out fast. I also wasn’t pressured to do more service than I wanted. I was in and out fast. I also wasn’t pressured to do more service than I wanted. More

I have found that Ferman BMW dealership to be consistent and helpful. I find the service team thoughtful and knowledgeable. I am glad I chose Ferman to do business with and helpful. I find the service team thoughtful and knowledgeable. I am glad I chose Ferman to do business with More

Dan our salesman was not pushy and he helped us with our decision between two cars. Dan was very knowledgeable and made it a pleasure to do business with BMW. decision between two cars. Dan was very knowledgeable and made it a pleasure to do business with BMW. More

Andrew is Gold. Professional and pleasant to deal with. Car was completed and 100% satisfied. Professional and pleasant to deal with. Car was completed and 100% satisfied. More

Buyer beware! Don’t let the name fool you. My experience was not “luxury” but rather that of a bottom tier/buy here, pay here dealership. I would not trust a word Don’t let the name fool you. My experience was not “luxury” but rather that of a bottom tier/buy here, pay here dealership. I would not trust a word that comes out of the sales team’s mouth. If you want to purchase a vehicle from this location, have it independently looked at by a mechanic you trust. I was told the vehicle I was purchasing (with 11,000 miles on it) had been thoroughly checked out by the Ferman team, that it was well maintained and in great condition. I relied on those representations in purchasing the car without having it independently examined. I should have noticed that they insisted the car be sold “as is” (first red flag) without even a 30 day warranty. Two months after I purchased the car, I received a letter from the manufacturer, specifically citing my vin number, that the car was missing and overdue on REQUIRED transmission maintenance. That service was due to be completed at 7,500 miles. The car was sold to me from Ferman 4000 miles over that and it had not been “gone through” as asserted. The overdue maintenance cost me out of pocket and this location completely ignored me. Upper management apparently doesn’t exist. Ironically, I was told that despite the name, this was a BMW dealership and that’s the only vehicle maintenance they check for. The team that I ended up having to pay to complete the required maintenance (Ferman Chevrolet) stated that the car should have never been sold to me with overdue maintenance, that the 7,500 mile service was well known for my vehicle and that it should have been covered by the selling dealer since it was their mistake that it was not completed prior to being placed on the lot for sale. Despite these statements from another sister Ferman location, Brian Crosato refused to address the situation and stone walled me from speaking with upper management. In my opinion the limited communications I received show either intentional deceit or gross incompetence. I attempted to contact Brian Pelletier, Shawn Mazzoni, and Bob Murray but never received a response. Apparently, they only exist as pictures on the website. Shop elsewhere, or at the very least insist on a separate warranty, and do not agree to an “as is” contract without written guarantees that the vehicle was checked out and properly maintained. I can’t image why the Ferman family would want their name and reputation tarnished by the team at this location. In full fairness, I have had nothing but positive experiences at Ferman Chevrolet (Brandon) and Ferman GMC (Wesley Chapel) and will continue to do business with those separate locations which I trust. More

Very poor in customer service, don't plan on coming back. Tampa BMW is much much better! Tampa BMW is much much better! More

Haven't had the pleasure of working with the Service Department yet due to just having bought a 2025 X7, but I'm confident that team is just as professional and knowledgable as the great sales team we d Department yet due to just having bought a 2025 X7, but I'm confident that team is just as professional and knowledgable as the great sales team we did have the pleasure of working with. Specifically, Josh Daniel and David Theado. Joe Cleaver did a great job of explaining all the warranty and extended service plans, as well as making the formal purchase process a breeze. All three gentlemen worked overtime that evening (we left the dealership after 10 PM!) to ensure all the I's were dotted and T's crossed; most importantly, they ensured we were 100% satisfied with the purchase of our new X7. Leah Greenfield, one of the BMW Geniuses Team members, did a phenomenal job the next morning in getting me "functionally proficient" with the myriad technological bells & whistles within this amazing vehicle. All & all, a great experience thus far and we're happy to have Ferman BMW as our longterm Service Center home. More