Ferman BMW

This review was written while sitting in the waiting room. Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints. Now my car breaks w room. Automated ... that’s the word for this place. It’s sad really ... my cars buying experience was great! No complaints. Now my car breaks weekly and they find it acceptable that have to come in and get service. They do “fix it”. But then it all falls apart. What’s funny is that I get texts while my car is in the shop asking about it LAST service and if I was satisfied. Well ... shocker I am not. No one seems to understand the issue.... if I got a rental care while it gets “fixed” that’s ok ... The service center needs an overhaul. While I understand BMW (as a company) has to make decisions about how this works ... the dealership is NOT helpful in this process. I am on my own to file my own lemon law paperwork. I even offered to pay to get this car out of my life ... apparently that is not an option either. It’s funny once they sell you a car they don’t want to sell you another one? It appears low tier and uneducated people are making informed decisions about how make a customer happy. If you want to drop big money on a car. Please don’t do it it here. Your happiness will turn into a frown and your life will be upside-down. These are my own personal opinions please do not materially rely on them to influence your decision. Again this is related to my experience and yours maybe different. More

I currently own two 3-Series cars, both purchased and serviced at Ferman BMW. This most recent service experience was like all the others - they were ready for me when I arrived at the appointed time, go serviced at Ferman BMW. This most recent service experience was like all the others - they were ready for me when I arrived at the appointed time, got the work order done quickly so I was on my way, and the car was ready at the agreed upon time. The service was done to my satisfaction and the service advisor called me the following day to ensure I was satisfied. That's why I'll continue to have my cars serviced at Ferman. More

Worked with several people to refi 5 yr old 300 series. Prompt, courteous, and resourceful people. Certainly a good group of people at Ferman with no bad experiences to report. Wouldn't recommend the vehic Prompt, courteous, and resourceful people. Certainly a good group of people at Ferman with no bad experiences to report. Wouldn't recommend the vehicle itself (has been a disappointing purchase) but have no issues with the support and service from Ferman at any time. More

Communication was great. We were out of state buyers, video of vehicle was great very descriptive and clear to see. shipping was fast and good very happy. video of vehicle was great very descriptive and clear to see. shipping was fast and good very happy. More

As a seven year customer at Ferman BMW, I only have great things to say. The customer service has been outstanding. Cesaer has always given his support. My vehicle is performing great, due to the professiona things to say. The customer service has been outstanding. Cesaer has always given his support. My vehicle is performing great, due to the professional maintenance technicians. I have been a satisfied customer. More

Outstanding customer service & professionalism. I really enjoy the lobby and the promptness of the staff. The organization is very organized which is always a plus. enjoy the lobby and the promptness of the staff. The organization is very organized which is always a plus. More

always friendly folks here - sales to service and a client. for 25 years of both BMW and Ferman feels like home at the waiting area. client. for 25 years of both BMW and Ferman feels like home at the waiting area. More

Sal was very responsive in getting my car repaired and kept me updated on parts. My car was returned clean. Sal works with me and gives me a breakdown of parts and repairs. I have had several cars repa kept me updated on parts. My car was returned clean. Sal works with me and gives me a breakdown of parts and repairs. I have had several cars repaired with Sal and he is always responsive to my needs. More

Excellent service from David from start to finish, including Finance. Just an all around great team to work with. Vehicle is high quality and we enjoyed working with everyone. Thank you! including Finance. Just an all around great team to work with. Vehicle is high quality and we enjoyed working with everyone. Thank you! More

Dave was a fantastic client advisor, and the entire staff helped me feel comfortable throughout my purchase experience. I couldn’t be happier both with my new X5 and with the experience I had at Ferman. helped me feel comfortable throughout my purchase experience. I couldn’t be happier both with my new X5 and with the experience I had at Ferman. More