Ferman BMW

Great service, excellent facility. Cesar was very attentive and informative. I will definitely be back to Ferman BMW for service and potentially when it’s time to purchase another BMW attentive and informative. I will definitely be back to Ferman BMW for service and potentially when it’s time to purchase another BMW More

Never had a bad experience. Your staff have been exceptional throughout this pandemic. You really care about your customers. Thanks, I appreciate all you done for me. exceptional throughout this pandemic. You really care about your customers. Thanks, I appreciate all you done for me. More

Service and communication were good. Parts and labor are super high priced. Initially the dealership entirely missed a major problem in the diagnosis that cost $2,500 to repair. super high priced. Initially the dealership entirely missed a major problem in the diagnosis that cost $2,500 to repair. More

Gary Mack did an excellent job at preparing the car and having it ready when I arrived at the dealership. I traveled in from out of state to purchase my car and the sales paperwork was ready and car manual having it ready when I arrived at the dealership. I traveled in from out of state to purchase my car and the sales paperwork was ready and car manuals and keys were ready to go. Everything was ready and prepared to complete the sale of the car. Thank you Gary for making our experience a great one! More

Great guys very professional they can fix anything the sales force is also very good they always follow through and call back. There are no words to describe these guys. Prices are great to don’t go anywh sales force is also very good they always follow through and call back. There are no words to describe these guys. Prices are great to don’t go anywhere else. More

Always exceptional service by extraordinary staff, that help you throughout any process. Ferman dealerships are the most professional dealership I’ve ever used, and continue to use for all my purchases. help you throughout any process. Ferman dealerships are the most professional dealership I’ve ever used, and continue to use for all my purchases. More

Everyone at Ferman BMW is very professional and helpful. They have honest prices and honest practices. I even had my advisor find out about an extended warranty on a broken part and it was replaced for free They have honest prices and honest practices. I even had my advisor find out about an extended warranty on a broken part and it was replaced for free! Highly recommended! More

I only went to this dealership once. I dealt with 3 people, my primary associate that scheduled my repair and recall issue, another person who assessed my car for value and potential trade in or sale a people, my primary associate that scheduled my repair and recall issue, another person who assessed my car for value and potential trade in or sale and a different associate when I picked up my car. The first 2 were very helpful and I was very happy with, especially the assessor who spent a lot of time with me explaining my options and gave great advice and tips. Unfortunately the person who I dealt with when I picked up my car was short with me, did not have all the facts and did not listen, he made the experience poor, frankly he made my blood boil, I don’t think he would have treated me the same way if I was a male customer. More

David Soto was accommodating, represented car accurately, sent top-flight photos & video and handled my visit, negotiations, inspection and test drive smoothly. Great experience, well satisfied. sent top-flight photos & video and handled my visit, negotiations, inspection and test drive smoothly. Great experience, well satisfied. More

Went in for recall. I specifically asked to check tire pressure and was told they will do a inspection. However the tire pressure on all my tires were not checked and remained at 24 psi after being told t pressure and was told they will do a inspection. However the tire pressure on all my tires were not checked and remained at 24 psi after being told that they were checked More