Ferman BMW

Omg the best How can you beat working with Nick and Jamie in service? And Joe Smitha in Parts dept? What a team! Waiting for me when I walk in, loaner car ready, t How can you beat working with Nick and Jamie in service? And Joe Smitha in Parts dept? What a team! Waiting for me when I walk in, loaner car ready, text updates and my car clean when I get it back! The GSM Karl even comes out to say hi! More

Had my car in service You guys are way high priced i have an extended warranty on my car and they payed for parts and some labor i was charged 600 for the difference i coul You guys are way high priced i have an extended warranty on my car and they payed for parts and some labor i was charged 600 for the difference i could have went anywhere and had my car repaired and would have just payed my deductible you are way over priced i will buy a car from you but ill never have it serviced from you More

Emergency Care I was out of town visiting my daughter when the engine light came on. They were able to see me early the next day and fix the problem (I was leaving I was out of town visiting my daughter when the engine light came on. They were able to see me early the next day and fix the problem (I was leaving the following day). This dealership has always beenvery accomodating. I always seemto have a car issue when visiting Florida. Aprevious time there was a short in the car door handle which was draining the battery and causing computer issues. This required obtaining a spare part from New Jersey and agin there was a time constraint. They provided a loaner for a couple of days until they could get the part in. Again, they provided excellent service. More

BMW IS NOT WHAT IT USE TO BE This was a scheduled appointment. Due to service and car detailing I was to get a loaner. The loaner car staff is ALWAYS RUDE 100% of the time. They e This was a scheduled appointment. Due to service and car detailing I was to get a loaner. The loaner car staff is ALWAYS RUDE 100% of the time. They either hate their jobs or they hate people - either way they are rude. I had two umbrellas in the car when I dropped the car off and zero umbrellas when I picked the car up. It took me several Days to notice they were gone. On a side note I have had this car 1 year 5 months and I have had no less than 34 issues with the tires. 34!!! More

As always Mini in Palm Harbor FL exceeds expectations! Palm Harbor Florida Mini is Awesome! they are always so helpful and kind and very accommodating. I brought my mini in for routine work- oil change, Palm Harbor Florida Mini is Awesome! they are always so helpful and kind and very accommodating. I brought my mini in for routine work- oil change, wipers etc. and my extended warranty kicked in that I purchased when I purchased the vehicle new in 2015 which happened to be a good thing because I had something wrong with my sensor on my coolant system and it was a very expensive part and labor the only amount I had to pay was my deductible of $250 and Courtney who is Amazing! was my service consultant and explained everything to me so I had to leave my car there and they provided me with a Rental mini. As always they far exceeded my expectations ! More

Fixed issues no problems service was good. Vehicle was returned clean. Service adviser mechanic and shop supervisor all pleasant helpful and handled themselfs pr no problems service was good. Vehicle was returned clean. Service adviser mechanic and shop supervisor all pleasant helpful and handled themselfs professionaly. Thats it. Done More

Quick and easy Everyone was polite and my service was completed in a timely manner. He let me know what would need to be done next time I came in for service so I co Everyone was polite and my service was completed in a timely manner. He let me know what would need to be done next time I came in for service so I could plan ahead. More

Fast and easy purchase ! I recently purchased a 2017 Ram from Thomas Berges at Ferman BMW, Tom made the process seamless and easy and had me in and out within 3 hours . I can’ I recently purchased a 2017 Ram from Thomas Berges at Ferman BMW, Tom made the process seamless and easy and had me in and out within 3 hours . I can’t say enough good things about him as a salesperson and the dealership itself! I More

Sales, repairs and finance great - “Genius” staff not great The only reason I did not give a 10 star rating is because of the lack of attention provided by the BMW genius staff. He was on his cell phone lookin The only reason I did not give a 10 star rating is because of the lack of attention provided by the BMW genius staff. He was on his cell phone looking at emails the entire 10 minutes he spent with me, and was completely disinterested in showing me the newest features of the BMW 330i. I have owned 2 prior models - a BMW 328ix and 328i models - with plenty of upgrades, but the latest 330i with active cockpit, remote start, and Apple car play had a few features I was not familiar with and he did not bother to demonstrate. I still have not figured out remote start. Even worse, he provided completely erroneous information about charging an Apple iPhone. Not only did he say that I had to purchase a special cord, he had no idea there was wireless charging in addition to a standard Apple plug-in charger. When I asked about the standard charging port I noticed near the cup holders, he said that would not work with an Apple charger. Wrong! His attitude and lack of knowledge was very disappointing. For anyone spending almost $50,000 (or more) on a new car, they should get better service from the Genius staff. Fortunately, my longtime sales person, always goes above and beyond and corrected the erroneous information the “Genius” provided. If you are going to employ a staff of “Geniuses” so that the sales staff can focus on the bottom line - selling cars - they should be willing to do their job. More

New 2019 X7 Robert and others within the dealership made the whole experience very easy and pleasurable to finalize a deal. We were in and out in approximately th Robert and others within the dealership made the whole experience very easy and pleasurable to finalize a deal. We were in and out in approximately three hours and he was very accommodating, professional and knowledgeable. I would recommend both Ferman BMW and more importantly Robert to family and friends. Sincerely. Sam and Debra Maniaci More