Ferman BMW - Service Center

Always a professional and pleasant experience when following up with maintenance requirements. Also I appreciate the time they spend going over everything and explaining if something needs to be addr following up with maintenance requirements. Also I appreciate the time they spend going over everything and explaining if something needs to be addressed. More

Great service, kept me up to date with what was going on with my car. with my car. More

Excellent customer service. The service advisor was friendly and informative and made sure that I received all necessary maintenance. The service advisor was friendly and informative and made sure that I received all necessary maintenance. More

Nick was my service advisor. He's always good to work with. Your follow up emails made my needed work a bit more urgent than what I was told. I will call Nick this week to clarif He's always good to work with. Your follow up emails made my needed work a bit more urgent than what I was told. I will call Nick this week to clarify the situation. More

Timely and courteous service I was surprised that a minor recall was needed so soon after buying my X5 but it was corrected very quickly. recall was needed so soon after buying my X5 but it was corrected very quickly. More

Sal is one of the best service managers I’ve worked with. Need 3 more words Need 3 more words More

They are always prompt, professional, and proficient Best experience I've had with a car dealership in my lifetime experience I've had with a car dealership in my lifetime More

Promptly greeted, attentively handled by a knowledgeable service advisor. Service advisor BJ Ferguson did an excellent job for me. He instilled confidence in me that my car would be taken care of. service advisor. Service advisor BJ Ferguson did an excellent job for me. He instilled confidence in me that my car would be taken care of. More

I had my BMW detailed. All day job. I was given a rental! Awesome Doing everything in the same day All day job. I was given a rental! Awesome Doing everything in the same day More

In general, my experience was excellent. I was very pleased with the level of customer service and friendliness. I felt frustrated when I was told I needed new brake pads even though they st I was very pleased with the level of customer service and friendliness. I felt frustrated when I was told I needed new brake pads even though they still had 50% life left. The conversation should have focused more on raising awareness and considering it as a future need rather than something immediately required. More