Five Star Ford

These people are the best!!! The summary of my story: In the 31 years since my first car, Friday May 17 was the first time I went back to the same dealership, and to the same sale The summary of my story: In the 31 years since my first car, Friday May 17 was the first time I went back to the same dealership, and to the same sales person to buy a second vehicle. My first was a Ford Focus last October, and now the Explorer. I went back primarily for the character of Mr. Sam Limo (sales person) and Mr. David Hill (Finance Manager). And if the first time was a great experience, they out did themselves the second time. This second time was unusual. The gray/silver Explorer I purchased Friday had an Air Bag light that my wife did not notice when she drove the car from the overflow lot to the main dealership. Sam did notice it and took the car to the Service area to be checked. Initially they thought it was due to a device installed at the original dealership (the vehicle was a dealership trade). So, they kept the car overnight. It ended being a defective component that they had to order. My wife asked if it would be possible to get a different Explorer on the same price range. That was today. Sam got to work quickly and called my wife he had a similar model in black and that he would be ready this afternoon. We were both happy with that. Little did we know that David Hill was working on something else for us. When we arrived to the dealership the car was ready for pickup and all we had to do was sign the paperwork to get the other vehicle. Mr. Hill surprised us with a better deal than we got on Friday (which was already great). I won't go into any details because every situation is different, but I can say that we were surprised and extremely pleased. He didn't have to do anything beyond what we requested and given the fact that we were happy with the straight swap, they could've easily had left it at that. In summary, he went WAY ABOVE AND BEYOND what I expected "for our troubles." This is not a fake Yelp review. I am not an actor. I am a real, satisfied customer who want to pay it forward by letting everyone I can reach that these people at Five Star Ford in North Richland Hills are the real deal. Oh... and I almost forgot to say that both cars were excellent purchases. My college bound son is extremely happy with the brand new Focus I bought for him last October and the brand new Explorer I just bought for my wife is AWESOME. And by the way, I got fair value for both cars I traded in. More

2019 Mustang GT Five Star Ford Is the best. We always have great service and stress free! This is the 6th vehicle we have purchased over the years!!! John Hilsinger i Five Star Ford Is the best. We always have great service and stress free! This is the 6th vehicle we have purchased over the years!!! John Hilsinger is the best in sales, so ask for him!! Our visits are always hassle free! Tut is great as well! We highly recommend Five Star! More

Pleasant, Quick, Professional Always a pleasant experience that keeps us coming back. This is our 5th new Ford in recent past and Rick ensures we drive away satisfied every-time. Always a pleasant experience that keeps us coming back. This is our 5th new Ford in recent past and Rick ensures we drive away satisfied every-time. More

First Car Buying Experience When I went to the dealer, I was quickly assisted by a very competent and kind salesperson. He was quick to take the lead when I told him this was my When I went to the dealer, I was quickly assisted by a very competent and kind salesperson. He was quick to take the lead when I told him this was my first car buying experience and pointed me to cars that were in my budget without being pushy. He patiently answered all my questions (I had a lot) and was very respectful of my lack of car-buying experience. He even stayed until about 10:00pm to make sure that I was getting the service I needed. The financing person I spoke with was a fun personality and also was very willing to work with me. Everybody patiently worked with me over several days until I was ready to buy the car. My only complaints of this car-buying experience was that it felt a little rushed, so it was hard to keep up with all that was going on (that might just be because I haven't done it before). Additionally, the financing person I spoke with talked too fast and kept changing numbers because items were left out of calculations or he misspoke, which made it hard to track what my cost were and made it difficult at times to make a decision. Overall, though, it was a great first-time car-buying experience. More

No hassle Highly recommended! We purchased our second new vehicle from 5Star last weekend and the service was impeccable! We were only in the dealership for a Highly recommended! We purchased our second new vehicle from 5Star last weekend and the service was impeccable! We were only in the dealership for about 2 hours, start to finish! More

Efficient, easy experience. My secondary, around-town car of 14 years suddenly and unexpectedly had some major issue crop up late last week. I found myself needing an affordable My secondary, around-town car of 14 years suddenly and unexpectedly had some major issue crop up late last week. I found myself needing an affordable replacement fairly quickly. I stepped on the Five Star lot already knowing what I wanted and the price I was willing to pay. I encountered and worked with Alfred El-Darazi who got me fixed up and on my way with a new vehicle in short order. Alfred was friendly and easy to talk to. He was honest about some of the limitations in what I was hoping to do with the vehicle I was seeking. And, he was helpful as we negotiated the terms that were good for both sides. It is the first time I have stepped foot on a lot in over a decade, having been scared away by some negative previous encounters. My last few car-purchasing experiences have been done over the phone with a leasing agent. While I will continue to use her, Alfred really did do a good job not only to help me get the car and terms I wanted, but to redeem my view of car salesmen. I would recommend Five Star, and, specifically, Mr. El-Darazi. I also was pleased to work on the financing part of the deal with the Tutman - Tut Edwards. He was very straightforward and easy to talk to as well. He was efficient. I have had prior experiences in signing car financing agreements that drag on forever. Tut got my wife and I in-and-out of his office quickly, again with the terms we wanted. Tut was also a great character, the kind that made the process even more enjoyable. Great job, Five Star. I hope that I don't need a car for a long time. But, if I do, I will not hesitate to show back up and do business again. More

Easy, simple and great! Easy to understand. Simple buying process. Great customer service. Will definitely recommend to friends and family! Will return at my next car shoppin Easy to understand. Simple buying process. Great customer service. Will definitely recommend to friends and family! Will return at my next car shopping for the same experience. More

Professional We purchase a new F150 41/2 years ago from Randall Swindell. We found him very informative and professional. We decided to purchase a new car, and w We purchase a new F150 41/2 years ago from Randall Swindell. We found him very informative and professional. We decided to purchase a new car, and wanting to review the Explorer, we wanted to contact Randall for the this vehicle. We were happy to know he was still with the dealership, and reached out to him. Changing our minds about getting the Explorer, ( too big), we decided on the Edge. Randall worked with us to meet our monthly payment, and the process went very smooth. David Hill assisted us with our paperwork for the contract, and he also, was very informative and professional. Although we were there for a long period of time, we came away very satisfied on purchasing the Edge. More

Jason Howell was excellent to work with for my new Ranger! Jason was always available and very prompt when I had questions, because I ordered a truck and had to wait for delivery. The Ranger was not on dealer Jason was always available and very prompt when I had questions, because I ordered a truck and had to wait for delivery. The Ranger was not on dealer lots when I ordered. Jason was very honest and really worked to make sure all questions were answered before and after the sale. I would buy again from Jason and 5 Star without question. More

2019 Ford Explorer Purchase and delivery of our new Explorer was a positive experience at Five Star Ford. Alfred is a fri Purchase and delivery of our new Explorer was a positive experience at Five Star Ford. Alfred is a friendly, helpful, low pressure salesman who wants you to be totally satisfied with your new car. The sales manager, Mike, went the extra mile and had the car brought out to our house to make sure it would fit in the garage with room to spare. Landon did a great job explaining much of the new technology. We were also informed of a free class offering additional instruction on the car's technology. Great dealership! More