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Five Star Ford
North Richland Hills, TX
8,581 Reviews
Five Star Ford. Sam Pack chose the name Five Star Ford because of what the title represented. When you think of Five Star service you think of the very best, and that has been Sam Pack’s vision for all of his dealerships from day one.
Five Star Ford of NRH is the #1 Volume Ford Dealer in Texas and Top 4 in the entire nation! We are also a driving force in our community supporting several causes including members of chambers of commerce, local high school sports and arts programs, little league teams, North Texas Food Bank and many more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 8,581 reviews
May 29, 2023
John is the best. He was willing to help me get whatever I was trying to get. Also the facility is very clean and very friendly. I will definitely be referring people He was willing to help me get whatever I was trying to get. Also the facility is very clean and very friendly. I will definitely be referring people to John and to Five Star Ford. More
by dirtysteve86
May 28, 2023
Dealership was excellent. It was so clean. The best dealership I have ever been in. All were very professional and the best of four dealerships we visited. Amazing. I would re It was so clean. The best dealership I have ever been in. All were very professional and the best of four dealerships we visited. Amazing. I would recommend to others. John Hilsonger was so helpful, courteous and made buying a car so easy. Great salesman. I actually enjoyed buying a car. More
by Tdcumby
Employees Worked With
May 28, 2023
Awesome customer service from Mario, with us was outstanding will return and recommend him to anyone that needs a car.Super fast and friendly Love it!! Thanks outstanding will return and recommend him to anyone that needs a car.Super fast and friendly Love it!! Thanks More
by Carolinem1566
May 22, 2023
Joad Mejia is the most professional representative a dealer could ask for. He stayed with the search for financing until he found a bank that would carry the loan. Thank you Joad. dealer could ask for. He stayed with the search for financing until he found a bank that would carry the loan. Thank you Joad. More
by ken-turner
Employees Worked With
May 19, 2023
I have bought several vehicles from Alfred at five star ford. I am always pleased with his customer service and attention to detail. ford. I am always pleased with his customer service and attention to detail. More
by mcghees
Employees Worked With
May 17, 2023
My husband and I have used Five Star Ford and worked with Rike Dike for more than 10 years. Now our adult kids also use this dealership and Rick for their car needs. They always take care of our family needs Rike Dike for more than 10 years. Now our adult kids also use this dealership and Rick for their car needs. They always take care of our family needs in a fair an honest way. We love them and wouldn't think of going anywhere else. More
by CharRobertson
May 17, 2023
Dealership was very helpful and willing to assist me with the purchase of a used vehicle. I worked with Joad Meija who went the extra mile to get me all the information about the vehicle and assisted me with the purchase of a used vehicle. I worked with Joad Meija who went the extra mile to get me all the information about the vehicle and assisted me with price negotiations to get the deal done. If in the market again for another vehicle, I will call Joad at 5 Star Ford first. More
by Zack Lampkin
Employees Worked With
May 15, 2023
This dealership is efficient with incredible customer service from the time you walk in until the time that you leave. They also have amazing cookies. service from the time you walk in until the time that you leave. They also have amazing cookies. More
by Audrey Warner
May 15, 2023
John and Crystal were great in helping us with the purchase of our Maverick. Since you have to order them and the order banks are for a very short time, this could have been a disaster for us. We we purchase of our Maverick. Since you have to order them and the order banks are for a very short time, this could have been a disaster for us. We were on vacation in the UK when I got the call that the order banks were closing that day at 5pm. My wife and I rushed to Cardiff, Wales and had to get on Ford.com to build my truck, email it to John, got the invoice sent back to us to sign and sent back to John. It was crazy, but he made it super easy for us. When my truck came in, the purchase process was easy and seamless. I highly recommend John and Crystal to help you find exactly what you need. More
by innatedoc01
