Gates Toyota

Wife went in for a test drive, walked out with an unauthorized credit check on both my wife’s and myself credit. Not sure how they thought they got my authorization seeing as how I never even went to unauthorized credit check on both my wife’s and myself credit. Not sure how they thought they got my authorization seeing as how I never even went to this dealership. They conned her by telling her they needed her drivers license for insurance then “sized her up” to see what she could afford while she was out. They probably get away with this a lot but I get notified every time my credit takes a hit. I don’t know which finance manager did this so I marked them all as responsible. My wife has been talking with Brien Winston of the mgmt. team and while she feels he is definitely doing his best to make this right, it appears there are too many other obstacles he has to overcome to fix this at no fault of his own. More

Very friendly and helpful. My salesman Jeff bent over backwards to get me the truck I wanted. The sales department was very professional the experience was great. backwards to get me the truck I wanted. The sales department was very professional the experience was great. More

A returning customer for the excellent service I have always received. Would recommend gates Toyota for all your car needs, always friendly to help and serve always received. Would recommend gates Toyota for all your car needs, always friendly to help and serve More

Prompt efficient service I don’t like twenty fiveeword Prompt efficient service I don’t like twenty fiveeword responses a a a a a Please let me get in the morning and I’ll be there in a bit thank you t Prompt efficient service I don’t like twenty fiveeword responses a a a a a Please let me get in the morning and I’ll be there in a bit thank you thank the service and I hope you can see the doctor today and I have a dentist eeeeeeerer More

Service department seems very good as they always fix my problems & take care of my vehicles quickly & accurately. Also, oil change Department is very good problems & take care of my vehicles quickly & accurately. Also, oil change Department is very good More

The service was excellent. Routine 10k mile service. Promptly put car into service and kept me updated throughout, including any issues found. Very professional and will be going back for future servi Promptly put car into service and kept me updated throughout, including any issues found. Very professional and will be going back for future service needs. More

MY EXPERIANCE WITH GATES TOYOTA HAS BEEN VERY GOOD SO FAR . SO FAR I LOVE MY TOCOMA TRUCK . HOPE TO GET MANY GREAT MILES OUT OF THIS TRUCK !!!! . SO FAR I LOVE MY TOCOMA TRUCK . HOPE TO GET MANY GREAT MILES OUT OF THIS TRUCK !!!! More

I find the service department is very professional and polite! Making taking a car in for an oil change enjoyable! One of your receptionist doesn't have the friendliest voice, she sounds like an older la polite! Making taking a car in for an oil change enjoyable! One of your receptionist doesn't have the friendliest voice, she sounds like an older lady. She could use the lessons in using the phone in a polite manner. More

We are happy to have you as a resource and you help keep our very old Toyotas running. Thank you. The after-hours drop box is confusing. No envelopes and no slot, despite the directions indicating both ar our very old Toyotas running. Thank you. The after-hours drop box is confusing. No envelopes and no slot, despite the directions indicating both are available. Thankfully, someone inside saw me struggling to figure this out, brought me an envelope, and pointed out the slot in the garage door behind me and to the left. I recommend you update the instructions in the dropbox and keep it stocked with envelopes. When it comes to car repair, we are happy to pay a fair price for honesty and competence. So far, we feel we have received that from you, even though repairs recently have been in the thousands. Thanks again. More