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Hartford Toyota

Hartford, CT

4.6
3,762 Reviews
At the foundation, or should we say chassis, of Hartford Toyota Superstore is a desire to bring drivers in the greater Hartford area an assortment of new and used cars capable of transforming everyday commutes into something a little more extraordinary. This is why we sell only new Toyota models such as the Camry, Prius, Corolla, Highlander and Sienna, and mint-condition used cars.
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135 West Service Road

Hartford, CT

06120

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Showing 3,762 reviews

October 12, 2022

Our cars have always been serviced and maintained in outstanding fashion at Hartford Toyota. A big thank you to Service Manager Chip and his staff. More

by k1cct
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chip Benyi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Hartford Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Chip and our service team met your expectations. Thank you for choosing Hartford Toyota, we look forward to having you as a valued customer for many years to come! The Team at Hartford Toyota

October 11, 2022

The waiting room definitely needs more attention, at least put free water! I had been at jeep dealership and they have coffee, sodas and cookies while we wait, seriously I spend over 4 hours waiting a More

by Joysikainoa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeannette Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Hartford Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. The Team at Hartford Toyota

October 11, 2022

Estelle was very considerate and she help customers to decide what to do to make sure they are driving with safety. More

by JayKaye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Estelle Percoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear that Estelle and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

October 11, 2022

The staff was excellent and the work performed was done in a timely manor and they did a great job. More

by jsimao13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Estelle Percoski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Hartford Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. The Team at Hartford Toyota

October 11, 2022

My husband and I were very pleased with Hartford Toyota. Omar was a great listener! He explained everything and was so patient when questions would be asked. Because we had a “hiccup” with the finance is More

by Mganz40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna (Bri) Garay
4.0
This rating includes all reviews, with more weight given to recent reviews.
Omar Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Hartford Toyota responded

Congratulations on your new vehicle and Thank you for your kind review! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Hartford Toyota, we look forward to having you as one of our valued customers for many more years to come! The Team at Hartford Toyota

October 06, 2022

Always cares about customers. Very professional. I was completely satisfied walking out of the office every time I am there. More

by dominh_2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Muniz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2022 -

Hartford Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Hartford Toyota! The Team at Hartford Toyota

October 05, 2022

Ben was knowledgeable and professional, easy to work with. When I expressed concerns with the vehicle prep Ben followed through to make sure the issues were addressed to my satisfaction. Highly recomme More

by Johnm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Root
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Hartford Toyota responded

Thanks for your feedback on your recent visit to Hartford Toyota. I'm glad to hear that Ben was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! The Team at Hartford Toyota

October 05, 2022

Very helpful. Listened to my needs. Treated me like a valued customer. I always go back for service and sales. More

by helenobrien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gaetano Pagliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna (Bri) Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Glidewell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Hartford Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Helen, and we look forward to working with you again. The Team at Hartford Toyota

October 04, 2022

Really good service. The major issue is takes took long for them to take your car in for any work and cost is outrageous. More

by sylvia_centeno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Elliot
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Hartford Toyota responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. The Team at Hartford Toyota

October 04, 2022

Bo is helpful he explained the services very clearly 🙄. He is informative calls if changes. More

by Yvonne Rosemond
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bo Myta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2022 -

Hartford Toyota responded

Thanks for sharing your thoughts about your experience with Hartford Toyota. We appreciate your business, Yvonne, and hope to see you again soon! The Team at Hartford Toyota

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