Jackson Acura

Jackson Acura responded

Thank you for sharing your positive experience with Michael and Dmitry! We're delighted to hear that they provided you with helpful and professional service, ensuring that all your questions were answered. Your recommendation truly means a lot to us, and we're grateful for your trust in Jackson Acura. If you ever need further assistance or have any questions in the future, please feel free to reach out. We're here to provide ongoing support and assistance whenever you need it. Looking forward to welcoming you back in the future - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

Jackson Acura responded

We would like to sincerely apologize again for the oversight regarding the tire rotation during your recent service appointment. Your trust and satisfaction are of utmost importance to us, and it's disheartening to know that we failed to meet yours and our own expectations. Regarding your review, I want to clarify that I did not suggest that it is the responsibility of our customers to point out what is not completed by our service department. Our technicians perform the vehicle services, not the advisors; this is why your advisor was unaware of the oversight that occurred. I understand the frustration caused by this miscommunication, and I take full responsibility for this oversight and breakdown in our internal processes. As mentioned in our private correspondence, rest assured I take this matter very seriously and have addressed the situation with our technician to ensure such lapses do not occur in the future. Your feedback is invaluable to us, and we are committed to improving our service standards based on your experience. Once again, I apologize for the inconvenience this has caused you. If there's anything more I can do to rectify the situation or if you have any further concerns, please feel free to reach out to me directly. Your satisfaction remains our top priority. Warm Regards, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for taking the time to leave this review. We appreciate your feedback and apologize for any inconvenience you experienced. Our goal is to deliver exceptional service at competitive prices, and we regret if your recent oil change didn't meet your expectations. Your satisfaction is paramount to us, and we'd like to ensure that any discrepancies are promptly addressed. Please don't hesitate to contact our team, and we'll gladly investigate this matter further for you. Thank you for bringing this to our attention - We hope to have the opportunity to serve you better in the future. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your feedback with us -- We're thrilled to hear that Rodney continues to provide you with awesome service! We truly appreciate your continued support and loyalty over the past four years. If there's anything else we can assist you with, please don't hesitate to reach out. Looking forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback. We're delighted to hear you continue to have positive experiences with Yvonne! Ensuring clear communication and building trust is our priority with every visit. Your loyalty truly means the world to us, and we're committed to maintaining the highest standards of service. If you ever need anything else or have further questions, don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

We greatly appreciate your positive feedback and are thrilled to hear about your exceptional experience with Reggie at Jackson Acura! Providing outstanding service and ensuring our customers feel comfortable and supported throughout the car-buying process is one of our top priorities. Reggie's dedication to understanding other's needs and offering personalized assistance makes him a true asset to any customer searching for their best vehicle fit! Please don't hesitate to reach out if you have any questions or require further assistance. We thank you for choosing our dealership, and we look forward to assisting you with your automotive needs in the future. Enjoy your new car! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're thrilled to hear about your positive experience with Michael and how he provided a calming and pressure-free atmosphere during your car purchase. At Jackson Acura, we pride ourselves on our knowledgeable representatives who are dedicated to providing exceptional service to our customers. It's fantastic that you found the perfect MDX, and we're thrilled to have earned your future business. Should you need any assistance or have questions, please feel free to reach out. We value your feedback and eagerly anticipate serving you again at Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you so much for sharing your wonderful purchase experience at Jackson Acura! We're thrilled to hear that you had a low-pressure, professional sales experience and that both Sergei and Joey were efficient and respectful of your time. Providing fair deals and exceptional service is what we strive for, and we're delighted that you found your Acura RDX Advanced Spec with us. Your kind words and loyalty truly mean a lot to us, and we'd be honored to assist you with any future Acura purchases. If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to serving you again! Enjoy your new RDX! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're thrilled to hear about your positive experience at Jackson Acura! Rodney, Mike, and Reggie are indeed exceptional members of our team, dedicated to providing outstanding customer service. We're delighted that your car-buying process was seamless and that you're satisfied with your purchase. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

We're thrilled to receive your glowing review! It's always a pleasure to serve you, and we're delighted to hear that Mike, Reggie, and Joey provided you with such exceptional service during your recent lease experience. At Jackson Acura, we strive to provide the best service possible, and it's always rewarding to know that our efforts have made a difference for our customers. Your satisfaction is our top priority, and we're truly grateful for your continued support and loyalty. If you ever need anything else or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team