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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
7,332 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 7,332 reviews

January 06, 2024

Working with Yvonne Rusell is the best. She always makes sure that all my service needs is met. Jackson Acura is a great place to have my car service and I'm so glad I purchased my car f More

by Sterlingr66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing about your positive experiences with Yvonne and our team. We're thrilled to hear that Yvonne continues to ensure all your service needs are met, and it's wonderful to know that you've chosen Jackson Acura as your service home. We truly appreciate your loyalty as a customer! If there's anything more we can do for you, please feel free to let us know. We're here to assist and look forward to serving you for years to come. Warm Regards, Jackson Acura Team

January 06, 2024

Nick is always friendly and approachable. He never over promises, and never pushes any extra work, just provides the facts. More

by flavorsj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback. We're thrilled to hear that Nick has consistently provided you with a friendly and approachable service. We take pride in delivering transparent, honest information and efficient service. Your trust in Nick and our team means a lot to us. If there's anything more we can assist you with or if you have any specific requests in the future, please feel free to reach out. We look forward to assisting you in the future! Warm Regards, Jackson Acura Team

January 05, 2024

Reggie went out of his way to make sure I was completely happy with my purchase. He was honest and not pushy like other salesman I have bought cars from in the past. I will only use Reggie from now on when More

by brianalane518
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us. We are delighted to hear that Reggie went above and beyond to ensure your complete satisfaction with your purchase! It's fantastic to know that his honesty and approach stood out, making your car-buying experience a positive one. We truly appreciate your recommendation and the trust you've placed in Reggie and the Jackson Acura team. If there's anything more we can assist you with or if you have any future automotive needs, please don't hesitate to reach out. We look forward to serving you again - Enjoy your new vehicle! Warm Regards, Jackson Acura Team

January 04, 2024

Mr. Hammond helped me get into my new integra and the process was amazing as usual! More

by Nina Hall
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria Coleman
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Jan 11, 2024 -

Jackson Acura responded

We sincerely appreciate you taking the time to share your recent experience with us. It's fantastic to hear that Mr. Hammond assisted you well with your new Integra, and that the overall process left you with a positive impression. At Jackson Acura, delivering exceptional service is at the core of what we do. Your feedback is truly valuable to us, and we are grateful for the opportunity to have been a part of your car-buying journey! If there's anything else we can assist you with, please feel free to reach out. We value your business and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 04, 2024

I used to get great service, but with my most recent issue, I cannot get Jackson Acura to repair it, or even return my phone calls. I don't understand why, since my issue is related to an Acura TSB. More

by camachocheryl
Service Communication
Recommend Dealer
No
Employees Worked With
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hilden
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Sep 25, 2024 -

Jackson Acura responded

Thank you for your feedback, and we apologize for the delay in responding as we are currently revisiting older reviews. We sincerely apologize for the issues you experienced with communication and service. And we appreciate you returning to have the problem addressed. Your experience is truly important to us, and we are committed to ensuring that all our customers receive the best possible service. If you have any further concerns, please feel free to reach out. Again thank you for your patience as we worked to improve our processes. Warm Regards, Jackson Acura Team

January 03, 2024

Reggie H. was excellent with his service. Dimitri was good too. Percentage rate misque but I accepted. More

by rjohnson9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Harvey Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Reggie Hammond
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Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We're delighted to hear that Reggie provided you with excellent service. Our team strives to deliver exceptional experiences, and it's always rewarding to receive positive feedback. We appreciate your mention of Dmitry as well. Your feedback is valuable to us, and we're here to address any concerns you may have regarding the percentage rate. If there are specific details you'd like us to review or discuss further, please feel free to reach out. Thank you for choosing Jackson Acura -- We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 03, 2024

The people actually known their job because they’re professional and I work with anytime or any day of the week, the best of them all is that they care so much that they are ready to do anything just t More

by boniface forgor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Joyner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Flauter
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Jan 11, 2024 -

Jackson Acura responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great experience at Jackson Acura, and we appreciate your kind words about our team. It's our goal to provide exceptional service, and we're delighted that you feel well taken care whenever you visit! If there's anything more we can do for you, please don't hesitate to reach out. We truly value your patronage, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 02, 2024

Great service. They were very busy that day but took very good care of me. More

by CWDAVIS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience! Ensuring our customers feel well-taken care of is a top priority for us, so we're pleased to hear that you received great service even on a busy day. If there's anything else we can assist you with, please don't hesitate to reach out. We truly appreciate your business and look forward to providing you with excellent service in the future. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

December 29, 2023

Everyone was very friendly, Sergei was wonderful to work with. Took time to explain all the features on the car and how they worked. More

by Tj
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Jackson Acura responded

We appreciate your positive feedback! It's fantastic to hear that our team, especially Sergei, provided you with a friendly and informative experience. Should you need any further assistance, please do not hesitate to reach out. We value your business and look forward to providing you with exceptional service in the future. Enjoy exploring the various features of your new car! Warm Regards, Jackson Acura Team

December 29, 2023

We just purchased our 4th MDX from Sergei P. It was a great experience! Sergei is the BEST! More

by dccook2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Jackson Acura responded

Thank you for being a loyal customer and choosing us for your fourth MDX purchase! Sergei's commitment to providing exceptional service is truly appreciated, and we're delighted to have him on our team. If there's anything else we can assist you with, please feel free to reach out. We truly value your continued trust and look forward to serving you for many more purchases to come. Thank you for choosing Jackson Acura, and congratulations on your new MDX! Warm Regards, Jackson Acura Team

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