Klaben Ford Lincoln

Courteous and Helpful Service The drivers side exterior lock cover fell off my 2017 Ford Fusion while driving. When I called Klaben service, Sean Bradford asked me to bring the ca The drivers side exterior lock cover fell off my 2017 Ford Fusion while driving. When I called Klaben service, Sean Bradford asked me to bring the car in so they could ensure that there was no defect or damage to the latches that lock this cover into place. He then ordered a new door lock cover and kept me updated on delivery and painting to match my vehicle color. When the part was ready, Sean offered to mail the cover to me so I wouldn't have to make an extra trip to the dealership. Since I volunteered to come in, he had one of his teammates run my car through their car wash as a courtesy. The staff at Klaben understand quality customer service and deliver! More

Recent scheduled maintenance As usual, service was done with no resulting issues or pushy sales pitches about add'l work that should be done. Very happy with my experiences at Kl As usual, service was done with no resulting issues or pushy sales pitches about add'l work that should be done. Very happy with my experiences at Klaben. More

Tyler/Terry were very helpful in purchasing vehicle. Had a few issues which they addressed. The repair of the power steering coil was done in a timely manner and the truck runs well .Thanks for you help. Had a few issues which they addressed. The repair of the power steering coil was done in a timely manner and the truck runs well .Thanks for you help. John More

Awesome! They were super helpful, Thorough, Nice, and they have some Amazing deals! I would definitely recommend anyone looking for a new car to come to here! They were super helpful, Thorough, Nice, and they have some Amazing deals! I would definitely recommend anyone looking for a new car to come to here! More

Klaben EqualsFordService Klaben service has always been kind and helpful for me. Mona is always honest and friendly. She calms me when I get nervous and makes me feel comforta Klaben service has always been kind and helpful for me. Mona is always honest and friendly. She calms me when I get nervous and makes me feel comfortable. More

Quick fix I stopped by to have an interior panel of my car popped back into place. Mona called the service manager who came out to check my car & was able to fi I stopped by to have an interior panel of my car popped back into place. Mona called the service manager who came out to check my car & was able to fix it right away. More

Professional, honest and straightforward experience After buying or leasing 6 vehicles in the past 5 years from Klaben, I made the mistake of even walking into another dealership and right into the ster After buying or leasing 6 vehicles in the past 5 years from Klaben, I made the mistake of even walking into another dealership and right into the stereotypical "let me ask my manager" scenario. Numbers were tossed around, with no explanation of how they arrived at them, making me feel out of control. I couldn't wait to leave and realized how lucky we are to have Klaben Ford in our area. I walked in to Klaben and told Doug what I wanted and my particular needs. He found the perfect car in Avon Lake and arranged to have it delivered that day. Doug had to leave, but left me in the very capable hands of Roscoe. When it came time to secure financing, there was no "let me go ask my manger" back and forth. With 15 minutes of application, Tim, the financier, came to me with an easy to read, detailed chart that clearly showed my trade in values, payments, interest rate, and various down payment options. We chose the option that was the best fit for me and we made an appointment for later that day to deliver the car. The car delivery was just as pleasant as the selection process. Stephanie in the documents area is the epitome of professionalism and her attention to detail ensured that everything was ready to go. The only time she had to correct a document was when I decided to purchase the extended warranty after initially passing on it. It was no problem for her and the new document was ready to sign within a minute. And I know that she gets commission on selling "upgrades", but there was no high pressure tactics to try to get me to spend more. I truly hope that the Kent/Akron area know how lucky we are to have Klaben nearby. This is my 7th Klaben vehicle in just over 5 years, and I have learned my lesson not to even consider another dealership going forward. More

Simple the best Hello my f150 was having some issues with a horrible squeak in the back seat was driving me crazy. Talked to my salesman Chris (awesomeness) moldas an Hello my f150 was having some issues with a horrible squeak in the back seat was driving me crazy. Talked to my salesman Chris (awesomeness) moldas and Ty( the closer) Davis, Chris told me he was having the same problem told me to see Mike Brandvold my service writer got me right in easy as pie got it fixed no more squeak . These guys are very professional and do care. Mr. Klaben has one awesome team there! More

Excellent quality service This dealership deserves 5 stars from me due highly to excellent quality service. I love my vehicle and they went great lengths to make sure I would b This dealership deserves 5 stars from me due highly to excellent quality service. I love my vehicle and they went great lengths to make sure I would be comfortable and happy!! More

Great Sales Department! I live in Oregon and 18 year old daughter lives in Ohio. I needed to help her get a car and Chris Volk did a GREAT job making the transaction as smoot I live in Oregon and 18 year old daughter lives in Ohio. I needed to help her get a car and Chris Volk did a GREAT job making the transaction as smooth and transparent as possible. Rich Klaben was also instrumental in this deal working out extremely well. Christine Klaben, who did her paperwork, did a great job of explaining everything and making a young girls first car buying experience easy and stress free. I would recommend the Klaben team to anyone! More