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Klaben Ford Lincoln

Kent, OH

5.0
14,796 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,796 reviews

February 27, 2024

Very good experience. Handled all my service issues and more. I’ve been a customer for years and never had a bad experience More

by Threees
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

I absolutely love everything about Klaben. They are amazing to work with and have great communication! More

by tanyamiller50
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Heinlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Wiley
February 26, 2024

Once again Klaben service hits it out of the park with customer care. I had all the 75K service done on my 2021 F150. Very satisfied with communication and completion on time. Thank You Mike Brandvold! More

by Grecco Roman
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

The service department greeted me when I arrived, went right to work on gathering the information on the vehicle and what my requested service was. The work was performed quickly. I was made aware of a re More

by mikeflaitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2024

Thanks for the service the car is running well and the service technician was very helpful during the visit. More

by Neil Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

This dealership was absolutely amazing! I will be a forever customer. They were upfront honest and did not hide anything from me. David my salesperson was outstanding! Words can never exp More

by dokleson84
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

We have been loyal customers for nearly 20 years - Great customer service from both sales and service center - couldn't be happier. More

by l.spaulding1401
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2024

I’m satisfied with the service that Klaben’s been doing for me in the last 7 years. More

by myrsmrvn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2024 -

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us and your 4-Star rating reflects a good experience. It also indicates we did not provide you with the level of experience you deserve during each and every visit. Based on some of your marks left we let you down in length of time to complete your service. Your time is important to us and we did not show that during your recent visit, no excuses. I enjoyed meeting you over the phone and your additional insight provided us with excellent content for reflection and discussion. Your kind words about Anthony have been shared and celebrated with him and his team. We appreciate your business, but more important to us are the relationships we stand to gain and maintain based on trust and confidence. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford – sbradford@klaben.com – (216)337-1005

February 24, 2024

Klaben was a great place to buy my truck! Tyler was very professional and kind to deal with. More

by PShul
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 24, 2024

I've already done several surveys and this is getting really annoying so please stop asking me to do a survey. More

by mogadoreemery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angela Mazzagatti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Iuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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