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Klaben Ford Lincoln
Kent, OH
15,945 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 15,945 reviews
August 08, 2026
Bo and I started talking about 2 weeks ago, and we went back and forth through a few different trucks trying to find the right one. I had a budget I wanted to stay within, and Bo was awesome about working back and forth through a few different trucks trying to find the right one. I had a budget I wanted to stay within, and Bo was awesome about working every angle he could to make the numbers work without ever making me feel pressured. He was extremely patient with me through the whole process, answered all my questions, and kept working until we found a deal that made sense for me. If you’re looking for a new vehicle, definitely go see BoAllen Stewart at Klaben Ford. Tell him what you’re trying to accomplish and give him a chance to work his magic. I definitely recommend him! More
by gsoohey724
Employees Worked With
August 08, 2026
Tucker is great to work with at Klaben Ford. He is excellent with follow up and details. He is excellent with follow up and details. More
by dcemate
August 07, 2026
Great service. Always reliable. Klaben always does the right thing. Fast and reliable service every time Always reliable. Klaben always does the right thing. Fast and reliable service every time More
by JEFFANDJANET
Employees Worked With
August 07, 2026
I was not sure what was wrong with the car. The service department was really busy when I dropped it off. It took longer than expected to diagnose and fix the issues. The service department was really busy when I dropped it off. It took longer than expected to diagnose and fix the issues. More
by RAR959
Verified CustomerEmployees Worked With
August 07, 2026
I was very impressed with Gavin's attention to my minor scheduled maintenance. This is now my dealer of choice. scheduled maintenance. This is now my dealer of choice. More
by bpg714
Employees Worked With
August 07, 2026
Mona provided efficient, friendly service during latest visit to Klaben Ford. She has become my go to person in the service department. Her friendly demeanor along with her knowledge keeps me utilizing the visit to Klaben Ford. She has become my go to person in the service department. Her friendly demeanor along with her knowledge keeps me utilizing the dealership for service needs. More
by Sugg
August 06, 2026
Mona has always been very pleasant and knowledgeable every time we’ve been there for service. Makes us feel comfortable and doesn’t talk down to you. Totally explains everything that is going on. Keep u every time we’ve been there for service. Makes us feel comfortable and doesn’t talk down to you. Totally explains everything that is going on. Keep up the good work Mona! More
by yleec0y0te24
Employees Worked With
August 05, 2026
I wanted to update my review because it's only fair to recognize a company that truly cares about its customers. My initial service experience was disappointing—not because of the repair itself, but be recognize a company that truly cares about its customers. My initial service experience was disappointing—not because of the repair itself, but because of the lack of communication. No one contacted me to explain what was wrong with my vehicle or discuss the repair plan. I had to call to check on the status, and I was told there were no notes on my account because my service advisor was out. I was promised a return call later, but I never received one. When I called back the following day, I was informed that a part had to be ordered and would arrive the following Wednesday. I was also told I could return the loaner vehicle and drive my own car until the part came in. Because my concern involved the key sticking in the ignition, I didn't feel comfortable doing that and chose to keep the loaner instead. When I asked when someone would contact me with updates, I was told customers typically aren't called until their vehicle is ready. Unfortunately, Wednesday came and went, and my vehicle wasn't ready until Thursday. I picked it up Saturday morning. I also had a separate experience when I called to return a call and make my car payment. The person I was trying to reach was unavailable, so another representative assisted me. While my payment was processed, the interaction felt very dry, short, and unwelcoming. It was very different from the warm, friendly experience I had when I first purchased my vehicle. I had additional questions, but because of the tone of the conversation, I chose not to ask them. After sharing my concerns, I received calls from my salesperson David and Rosco. They listened carefully, showed genuine empathy, and made me feel heard and valued. They discussed both experiences with me, assured me they had spoken with the staff involved, and explained that they did not believe the interactions were intentional. However, they also made it clear that making a customer feel unvalued is not the Klaben way. What impressed me most was their response. They followed up promptly, communicated with me throughout the process, and kept every promise they made. They also provided me with a complimentary service on my next visit and mailed me a $50 gas card as a gesture of goodwill. While those gestures were appreciated, what meant the most was their accountability, professionalism, and sincere desire to make things right. Everyone has an off day, and we never truly know what someone else may be going through. What matters is how concerns are handled, and Klaben handled mine exceptionally well. They restored the confidence and peace of mind I felt when I first purchased my vehicle. Thank you to my salesperson David, Rosco, and the entire Klaben team for listening, taking my concerns seriously, and proving that customer satisfaction truly matters. I look forward to continuing to do business with the Klaben family More
by Tffnyfrdjcksn
August 05, 2026
Complete transparency! Been going to Klaben for 24 plus years that is a true testament their customer service is outstanding 👏 keep up the excellent work. Been going to Klaben for 24 plus years that is a true testament their customer service is outstanding 👏 keep up the excellent work. More
by Nancyweiner2
August 05, 2026
My wife and I have purchased several cars at Klaben over the years. Everyone we deal with (sales or service related) is always knowledgeable and efficient! the years. Everyone we deal with (sales or service related) is always knowledgeable and efficient! More
by Tomnearkent123tomnearkent
