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Klaben Ford Lincoln

Kent, OH

4.9
13,619 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,619 reviews

October 16, 2020

Great experience, they made the purchase of a car very easy,I was in and out. Looking forward to getting my next car from Klaben More

by Corryfranklin1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
October 16, 2020

Mike Cooney was able to get us the car we wanted at the price we wanted without all the back and forth I am used to going thru when car buying. More

by b-ullman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 16, 2020

Roscoe. Gill and David...pure excellence! I could go on and on about how great these guys have been to me, but the fact that this is my 3rd lease in a row, says it all. I love Klaben, Roscoe, is the best.. More

by Carclalog1176
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gil Perrin, Steve Workman
October 15, 2020

Nate was friendly and KNOWLEDGEABLE. He made the out-of-state buying process smooth and easy. I drove away knowing the features of my new car, which, unfortunately, has not always happened in my pre More

by pondlady113
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant
October 15, 2020

Awesome dealership. Professional care from start to finish. Had an unusual aftermarket Ford part/install which other dealers probably would not have been able to handle. Excellent. More

by dennisfrancis0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2020

I was able to get an appointment quickly and at a time that was convenient for me. Thank you Ms. Crooks for giving great service. More

by maggie1392
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2020

This is our second time buying a car from Louis. Excellent service and always goes out of his way to make us feel appreciated. Never get any pressure from him to make a purchase. More

by Aspera
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2020

Klaban Ford had the best pricing on the specific truck that I was looking for within a 400 mile radius. I ended up identifying the truck, reaching out to the dealer, and confirming the deal. Upon arriva More

by PJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto
Oct 26, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. After reading your review I was left feeling embarrassed and frustrated. We missed something that should have been caught and then communicated well before you took delivery and got your brand new vehicle home, no excuses. Putting on top of that the distance you traveled in order to purchase this vehicle from us, it deserves not only an apology, but actions to make right a situation we created. I enjoyed meeting you over the phone and working through email as well, allowing the opportunity to ultimately resolve your concerns and hopefully fully restore your confidence in us. We share your feedback with the entire Klaben team and reflect in many ways allowing for us to improve and work hard every day to get better together. Thank you again for your feedback and as always, I and the entire Klaben team remain at your service. Tim Casto-tcasto@klaben.com

Nov 08, 2020 -

PJ responded

Tim, thank you very much for addressing and resolving my issue in a quick, courteous, and positive way! I have updated the review to reflect my comprehensive experience.

October 14, 2020

We always get the time we need to get our car serviced. Mona , our service person is always very helpful. Weare always satisfied with ourtreatment at Klaben. More

by HR1935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2020

Great service, best price on tires. Mike was very helpful and knowable about what would be best for my needs. the tires were not the most expensive, but rather they are the best for how I use my RV. More

by JOERUMMY13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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