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Klaben Ford Lincoln

Kent, OH

4.9
13,487 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,487 reviews

August 27, 2020

I have purchased and leased a lot of vehicles for the past 30 years and consider Klaben Ford Lincoln family. Mike Cooney makes buying or leasing a car stress free. I would recommend the dealer and Mike i More

by Jhaas859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2020

Mike, Pat, and the team at Klaben are 100% focused on the customer! We couldn't ask for a better place to purchase a vehicle! More

by jodystump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy
August 26, 2020

I viewed your service department as a way to diagnose my cars when other fail and not to repair them. This is do to the ridiculous upcharching and ridiculous labor charges. That being said you guys did a go More

by bilskidavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback. It is most important to us that we share this with our team members and use it to improve our processes and ultimately our customer's experiences. Meeting you over the phone and then in person and your taking the time to do so is much appreciated. after our conversations I had a different perspective of how you must have felt leaving here that day after we had diagnosed and quoted you for your repairs. I apologize our repair break down in the estimate and explanation over the phone was lacking attention to detail. I'm glad you decided to bring the vehicle back in and we were able to help you complete some of the work recommended on first visit and genuinely appreciate the kind and positive words spoken about Tyler, our team, and our resolve. As discussed in the beginning and at the end of this most recent visit, your feedback is appreciated and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 25, 2020

Service is excellent. Everyone is helpful in getting you and your car to the right spot. One comment on masks: the scarf masks or neck gaiter masks are not very protective, according to the news reports. More

by kfry1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2020

Salesman was very patient with me and explained systems when asked. Also helped sync the phones. Had another dealer wanting my business but preferred Klaben because of the service department. More

by don62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2020

I felt comfortable and relaxed.Tim was very understanding and patient, he took his time showing me different cars and truck ,he explaining and answer all my questions. More

by Kimtwylatoni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2020

Klaben Ford Lincoln was very helpful in my purchase of my F150 sport. I located the vehicle on Fords website after learning from another dealer my build I placed wasn't going to happen. After showing interes More

by nj.fabich
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Opalko
August 24, 2020

Terry was very kind and patient, and took the time to walk thru all the details of the new SUV. Christine was also patient, and quick to wrap up all the paper work. More

by GEEWHIZZ58
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2020

I had the pleasure of working with Terry Baughman, Nate Bryant and Christine Klaben. They where very professional,courteous and friendly. Nate explained the car systems and everything else. Terry helped me More

by Oracle 4159
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Free, Nate Bryant
August 23, 2020

The service center does a great job getting your vehicle in and out in a timely manner. Plus the staff are always very friendly and helpful. More

by adamsang23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
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