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Klaben Ford Lincoln

Kent, OH

4.9
13,534 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 13,534 reviews

August 29, 2020

I am very pleased with what Nate did for me! He is the nicest most helpful person! Thanks Nate! Your the best!!! So happy! Yay More

by Tomikan_wiley
Recommend Dealer
Yes
Employees Worked With
Nate Bryant, Denise Miller
August 29, 2020

The purchase of my leased MKZ was painless and efficient. Chris M. and Chris K. were cordial and efficient. Overall it was a most satisfactory experience. More

by Fahaas829
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 29, 2020

Both times we’ve used klaben mike has been amazing and made the usual headache of buying a car a complete breeze! We definitely plan on using mike and klaben for our future cars! More

by Arickahoover
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

I worked with Mat Moyers and he did a great job for me. He did not try to push me into something that I didn't want. He did a great Job for me. More

by charlfran38
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten, Matt Moyers
August 28, 2020

We are repeat customers at Klaben Ford Lincoln. If we were not satisfied with our experiences, we would have taken our business elsewhere. We are extremely happy with our salesman, Terry Baughman, who h More

by JS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

Best car buying experience I have ever had, Nate made it as simple as possible to get our new car. Switched from a Chevy to a ford and couldn’t be happier! More

by Syost
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
August 27, 2020

I have purchased and leased a lot of vehicles for the past 30 years and consider Klaben Ford Lincoln family. Mike Cooney makes buying or leasing a car stress free. I would recommend the dealer and Mike i More

by Jhaas859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 27, 2020

Matt was the best. Found the car and we did most of the negotiations over the phone. He was most helpful and friendly. Would recommend. More

by ljlmin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Moyers
August 26, 2020

I viewed your service department as a way to diagnose my cars when other fail and not to repair them. This is do to the ridiculous upcharching and ridiculous labor charges. That being said you guys did a go More

by bilskidavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2020 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest and candid feedback. It is most important to us that we share this with our team members and use it to improve our processes and ultimately our customer's experiences. Meeting you over the phone and then in person and your taking the time to do so is much appreciated. after our conversations I had a different perspective of how you must have felt leaving here that day after we had diagnosed and quoted you for your repairs. I apologize our repair break down in the estimate and explanation over the phone was lacking attention to detail. I'm glad you decided to bring the vehicle back in and we were able to help you complete some of the work recommended on first visit and genuinely appreciate the kind and positive words spoken about Tyler, our team, and our resolve. As discussed in the beginning and at the end of this most recent visit, your feedback is appreciated and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 26, 2020

Mike, Pat, and the team at Klaben are 100% focused on the customer! We couldn't ask for a better place to purchase a vehicle! More

by jodystump
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy
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